1. Curriculum Vitae
John Tipping
Team Leader
SKILLS AND ACHIEVEMENTS
I have worked at a senior level for over 25 years in Local Government, mainly the social housing
sector,as an IT professional for a number of organisations.
I have a wide and a deep range of ICT experience including the programme and portfolio
management, the development and implementation of ICT strategies, the lifecycle of the
implementation of ICT systems and ICT system reviews. I have managed a number of major
programmes, establishing programme offices with appropriate management standards. I have also
managed organisational transformation through the introduction of technology coupled with change
management programmes. I have managed the end to end life cycle of a system implementation
through its transition into business as user. I have established support structures as well as introduced
processes and procedures to ensure systems are maintained according to the business requirement.
I have extensive experience of international assignments performing a number of roles including that
of programme director, project manager and team leader. I have undertaken assignment based in
country full time or part time from the UK. I am also a very experienced supplier and contract
manager.
I have internationally recognised industry certifications including PRINCE2 and ITIL V3 as well as
Master degree in Information Technology.
Examples of major assignments on which I have been engaged on include:
• Programme Director for the introduction of support structures, procedures and processes for
the systems managed by the Government of Lesotho including IFMIS and the development of
a change management programme
• Programme Director for the procurement and establishment of the primary and secondary data
centres for the Government of Lesotho
• Project Manager for the introduction and training of information security based on ISO 27001
for the Government of Lesotho
• Programme Manager responsible for the procurement, implementation and the Great Plains
Accounting system, Cyborg HR and land management application and associated
infrastructure for the Government of Botswana as part of an organisation transformation
programme, Vision 2016
• Project manager for the development of a statement of requirements for human resource and
accounting systems for the Government of Malawi
• Project Manager for the development of a statement of requirements for accounting and
revenue systems for Malawi ESKOM
• Team Leader for the development of an ICT Strategy for the Botswana Housing Corporation
• Team leader for the review of the feasibility housing management system for the Ghana
Housing Corporation
• Team leader for the development of an IS Strategy for the Government of Bangladesh PWC

2. • Subject matter expert guest speaker at UK and international social housing conferences;
UK assignments include:
• Implementation and integration of the Opus Ensemble service charge system for Genesis
Housing Association
• Implementation and integration of a CRM system for a major social housing provider. This
included the review of business processes, documentation of user requirements,
procurement, system configuration, and integration to back office systems, acceptance,
testing, training and benefits realisation managing the end – to – end process.
• Interim ICT Manager for Enfield Homes managing IT services and the development of an
ICT Strategy including a review of the Asset Management system and Information Security
Management System and support of the CRM implementation
• Management of the implementation lifecycle of the OPUS Service Charges System for
Genesis Housing Association
• Review of the Northgate CRM system for a major private sector housing Management
Company.
• ICT Manager of the London Borough of Tower Hamlets responsible for the procurement
and computerisation programme for’ Council core management systems including housing
management, with a value of £4,000,000 budget and 100 staff
• Development and introduction of IT development. Support and Governance structures
including a programme office for the London Borough of Enfield
• Project Manager for the introduction housing management systems at various housing
authorities
• Review of the ICT Strategy for Gateshead Housing
• Responsible for the procurement following the OJEU process and implementation of a land
management system for Lee Valley Regional Park in the UK
I worked closely with national Governments including that of Botswana and Lesotho managing
transformation programmes and acting as a trusted advisor whilst working with various consultancies
including PWC, NCC Group and Tribal Helm. I have worked for software providers such as First
Software and outsource providers including ITNET.
I have an IT MSC along with PRINCE2 and ITIL V3 accreditation. I have also been trained in other
discipline including programme management with IT Net and IS Strategy (SISP) development with
PWC. I have also completed CISSP training.
I have significant experience of stakeholder management and managing service providers helping to
ensure return on investment and benefit realisation.
Qualifications: MSc BIT 1991
IMS Diploma 1982
IMS Certificate 1980
Prince 2 Practitioner
ITIL V3

3. Training: PWC Consultancy training
Provek OGC programme management
training
PWC Strategic Information Systems
Planning
Contract management
Prince 2 Foundation
CISSP
Membership British Computer Society

4. Career Summary
Genesis Housing Association, 2013 – to date
Technical Lead responsible for the specification, integration and implementation of service charge
system
Capita International (formerly Tribal Helm), 2010 – 2013
Programme Director responsible for the delivery of international programmes and UK based
assignments.
Pinnacle PSG, 2007 – 2010
Practice Director for ICT responsible for account management and ICT service, development of
business strategy and cost centre management.
NCC Group, 2005 – 2007
Managing consultant responsible for undertaking and managing UK and international consultancy
assignments.
ITNet, 2004 – 2005
Programme manager for the London Borough of Enfield account.
Independent Consultant, 2003 -2004
Independent consultant responsible for a number of integration projects including CRM and housing
management.
PricewaterhouseCoopers, 1998 – 2003
Programme Manager responsible for the computerisation the Government of Botswana’s Local
Authorities in accounting, human resources management and land management including TLIMS and
SLIMS.
First Software Project Manager, 1996 -1998
Project Manager responsible for the implementation of housing management systems.
Price Waterhouse, 1995-1996
Field consultant leading a team on the development of an ICT Strategy for the Government of
Bangladesh Finance Ministry.
London Borough ofTower Hamlets, 1987-1995
ICT manager responsible for the delivery of ICT services
London Borough ofBarnet, 1985-87

5. Business Analyst
London Borough ofIslington
Business Analyst, 1979-85
Assignment Summary
Genesis Housing Association .Management of the implementation lifecycle of the
OPUS Service charge system and integration to the
accounting and housing management systems
Enfield Homes Undertaking the role of interim ICT Manager
responsible for developing ICT Strategy, Governance
structures, development of ICT Strategy, information
security and work program including CRM and
integrated housing/finance systems. John was
responsible for the engagement and 2 extensions to the
contract.
Raglan Homes ICT efficiency review including an assessment of the
effectiveness of system usage, alignment to the
business strategy and value for money.
Watford Housing Trust Selection and procurement of outsourced ICT services
Tower Hamlets Homes The development of a business case demonstrating the
costs and benefits of system integration software to
supporting the business objectives. John was Practice
Director responsible for the development, selling and
the delivery of the proposition to the client.
Tower Hamlets Homes Review of effective housing management related
information systems identifying gaps and resolutions.
This identified the need to integrate data effectively as
well ensure proper system governance arrangements.
University College Hospital NHS
Foundation Trust
Oversight of a strategy to meet the requirements of the
of the NHS London and Connecting for Health in
relation to data mapping and associated risk
assessment in relation to information security.
Redbridge Homes Practice Director responsible for the development and
implementation of a tactical ICT Strategy for the
recently formed London based ALMO.
The Gateshead Housing Company Managing Consultant responsible for the development
of an ICT Strategy detailing governance options, an
application, technology strategy and a costed
implementation plan supporting business needs.
Hounslow Homes Consultant responsible for the development of a
specification and implementation of a CRM system for
the London based ALMO acting as liaison the business
technical areas of the organisation. This integrated
with the back office housing management system
allowing the service to clients to be improved

6. significantly as well as achieving efficiencies. This
was part of an implementation programme in
partnership with the Council.
Pinnacle-psg A review of the Northgate CRM system and its
applicability.
The Gateshead Housing Company Lead on a value money review of IT services provided
by external for this major ALMO and development of
an SLA with the Council IT services provider .Also
conducted a skills audit.
Government of Lesotho Development and implementation of an ICT Strategy
as well as management of the provision of technical
assistance. This included a review of their current
information systems, organisational structure, training
needs analysis and governance structures. Supporting
the introduction of the integrated financial
management information system replacing the legacy
system. John was responsible for developing the
proposition, selling and delivery of the programme
with a value of over £700,000
Botswana Housing Corporation Practice Director responsible for the development of a
5 year ICT Strategy including recommendations
regarding the organisation, applications and
technology with an implementation plan supporting the
business needs. The major recommendations were to
identify an integrated housing management system,
procure using a SaaS deployment model adopting ISA
standards. This included a review of information
needs, current systems and governance.
Government of Lesotho Practice Director responsible for the Development and
implementation of information security strategy based
on ISO 27001 on behalf of a donor agency.
Lee Valley Regional Authority Development of a requirements specification and
provision of assistance for the procurement and
implementation of a Geographical Information System
following OJEU procedures.
Government of Lesotho Development of a user requirements document for an
integrated financial information system on behalf of a
donor agency and support during the implementation
phase.
London Borough of Enfield Programme Manager responsible for the development
and management of a development programme for as
Programme Manager with IT NET responsible for:
 NNDR implementation
 Housing management system
 IEG programme
 Electronic Social Care Records
 Revenues and Benefits implementation
 Infrastructure development

7. Government of Malawi
Government of Botswana
PWC Programme Manager responsible for the
development of on ICT strategy for the
decentralisation of Local Authorities in Malawi. This
included a strategy for the introduction of target
systems, development of ICT management and
training of users specifying the benefits.
PWC Programme Manager responsible for the
Develop of specifications for the procurement of Local
Authorities key back office systems including the
infrastructure for the Ministry of Government with
PricewaterhouseCoopers This included the
management of the procurement, development and
implementation of the key previously paper based
systems which included:
 Accounting
 Human resource and payroll system
 Land management application
 Installation of supporting infrastructure.
 Change management programme.
Malawi Eskom Development of a specification for a financial
management system.
Product Development Manager Responsible for the development of products for
various lines of business for First Software LTD
London Borough of Greenwich Implementation of a housing management system
including rents and housing allocations.
London Borough of Enfield Implementation of housing repairs management
system.
Runnymeade Borough Council Implementation of housing management systems
including housing repairs and allocations.
Government of Bangladesh Lead consultant of the development of an ICT Strategy
for the Government of Bangladesh with the design of a
localised financial system to replace a paper based
system.
London Borough of Tower Hamlets Responsible for the delivery of the ICT Strategy
including:
Housing repairsHousing repairs
Housing allocations
Rents
Council tax
Accounting
John was also responsible for the management of 100+

8. staff and introduced structured working methods
London Borough ofIslington Worked as an analyst mainly in the direct labour
organisation as well as Council wide conducting business
process engineering as well the introduction of a stores
system.