Smart simple inc_bcp_aug_2014
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Disaster Recovery & Business Continuity Intro & Overview to Employees
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Smart simple inc_bcp_aug_2014
- 1. SMARTSIMPLE SOFTWARE INC. Joel Gomes Human Resources Manager Updated August 2014
- 2. Agenda • Business Continuity Plan Purpose • Disaster Recovery vs. Business Continuity vs. Pandemic Event • Business Continuity Plan Lifecycle • BCP Communication, Deployment & Operation • Robust BCP Objectives • Questions? Comments?
- 3. Purpose of a Business Continuity Plan • Safety of staff, protection of life. • Protection of business property and minimize damage/protect business facilities. • Continuation of business and provision of client support. • Protection of sources of revenue and reputation of SmartSimple Software Inc.
- 4. Business Recovery vs. Business Continuity vs. Pandemic Event • Disaster Recovery Plan: Guidelines which enable a business to respond to accidents, disasters, emergencies and/or threats without any stoppage or hindrance in its key operations • Business Continuity Plan: A collection of procedures and information which is developed, compiled and maintained in readiness for use in the event of an emergency or disaster.” Disaster might occur anytime, so we must be prepared. • Pandemic Event Plan: A Pandemic Event Plan is a response to a global disease outbreak. A Pandemic Event Plan requires implementing appropriate company Business Recovery / Business Continuity Plan
- 5. BRP / BCP Planning Lifecycle Analysis Maintenance Solution Design Implementation
- 6. SmartSimple BCP Deployment SmartSimple BCP deployment to staff • Business & service recovery plans • Awareness & training • Testing • Maintenance SmartSimple BCP plan phases • Initial disaster response • Resume critical business ops • Resume non-critical business ops • Restoration (return to primary site) • Interacting with external groups (customers, media, emergency responders)
- 7. SmartSimple BCP in Operation Awareness of Disaster Recovery Protocol and BCP. Get Familiar with Operational and Technical sponsors. The Call Tree – Who Calls whom, and when. Ongoing communications and establishment of touchpoints. Evacuation Protocols, Evacuation Map, Assembly point. Basic Assumptions and Dependencies. Alternate Sites. Client Communications, Support Centre Scripting. Ongoing coordination with Authorities. Recovery protocol – Back to normal operations.
- 8. Business Continuity Objectives Broad BCP Objectives – C I A Confidentiality – still important Integrity – still important Availability – the main focus A Robust BCP General Objective Create, document, test, and update a plan that will: • Allow timely recovery of critical business operations. • Allow easy implementation and integration of operations. • Minimize loss. • Meet legal and regulatory requirements. •Allow for ongoing BCP maintenance.
Notas do Editor
- The Pillars - OUR COMPANY VALUES Curiosity: The backbone of our technology is innovation, and without curiosity, there can be no innovation. Without challenging the status quo, there is no evolution. Our curiosity helps us to create authentic software solutions that facilitate our clients’ success. When our clients are successful, we in turn are successful. Hard-work Ethic: Being driven to go above and beyond. We encourage our staff to be an entrepreneur, to take their own initiative and to seek the best solution. We encourage our team to take ownership of a situation (being detail-oriented and acting with a sense of urgency) and to prioritize our reputation and client relationships. Teamwork and Collaboration: We value every member of our team and seek their input and contribution. We are stronger when we work together. We practice an open door communication policy, where every member of the team has regular dialogue with our founders and our management team. Adaptability: We understand that the world is in a constant state of flux, what may be an authentic experience for a certain amount of time, changes in response to the environment. We have designed our products and continue to improve our products to be responsive to this change. Our staff is as adaptable as our software solutions. We continually strive to become our clients’ trusted strategic partner through every stage of their growth.