Active Listening is key to effective working relationships among employees and between management and staff. Here the same thing is explained through four easy steps.
2. Contents
• What is Listening in Business Terms
• Why Listening is Important
• Four Steps to Active Listening
• Conclusion
3. What is Listening in Business Terms
• The act of mindfully hearing and attempting
to understand the meaning of words spoken
by another in a conversation or speech.
• Listening is an important business
communication skill, and it can involve
making sounds that indicate attentiveness.
• The listener giving feedback in the form of a
paraphrased rendition of what has been said
by the other party for their confirmation.
4. Why Listening is Important
• Verbal communication involves both speaking
and listening. In a business organization,
listening is key to effective working
relationships among employees and between
management and staff.
• Listening skills also impact a company’s
interaction with customers and other
businesses.
• When she is done speaking, rephrase her
remarks and ask whether you understand her
correctly. Continue to ask questions to gain a
better understanding of her statement.
5. Four Steps to Active Listening
• Hearing: At this stage, you simply pay
attention to make sure you hear the
message.
• Feedback and interpretation: If you fail to
interpret speaker’s words correctly it leads to
misunderstanding confirm you heard what
was said by feeding back questions until what
the person is saying matches what you
understand.
• Evaluation: Decide what to do with the
information you have received.
6. Contd..
• Response: This is a verbal or visual cue to the
speaker whether you have understood the
message. It may also signal your Also
Remember reaction.
7. Conclusion
• Avoid offering solutions too early: Many
people just want to be heard; they simply
need to vent. Offering a solution too soon will
frustrate them.
• By talking out loud, people often solve their
own problems anyway. Be careful not to jump
in and provide a solution too early. Hear
them out and only offer a solution if you
think it will help.