You may have a really high IQ, but how's your EQ? EQ, Emotional Quotient, also referred to as Emotional Intelligence, is shared by more than 80% of the top performers, and lacking in 80% of those rated the lowest performers at work. If you feel like you just don't get people sometimes, consider working on your Emotional Intelligence and see what a different it can make to your professional and personal life.

1. INCREASE YOUR
EMOTIONAL
INTELLIGENCE
Basics For Beginners

2. INTRODUCTION
 We’ve all heard of IQ, Intelligence
Quotient, but what about EQ,
Emotional Quotient?
 IQ is important for doing our jobs,
but EQ can actually have more
influence on our success in life
 EQ is also referred to as Emotional
Intelligence, or EI
 Let’s have a look at what EI is
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3. 1: WHAT IS EMOTIONAL
INTELLIGENCE?
 Emotional quotient, or emotional
intelligence (EI) is all about
understanding the motives, wishes,
desires, needs and perspectives of
others.
 It is considered to be important in terms
of harmonious relationships within the
company.
 It is also becoming increasingly
important in relation to client and
customer relations.
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4. 2: ARE SOME PEOPLE MORE
EMOTIONALLY INTELLIGENT
THAN OTHERS?
 Knowledge from books is important, of course,
but researchers noticed that the top performers
in their careers all had certain characteristics in
common which could be considered ‘people
skills’, or signs of EI.
 They were:
 self-aware
 self-controlled
 able to act appropriate to the emotion being
felt
 able to relate to others effectively, such as
showing sympathy and empathy
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5. 3: HOW TO MEASURE YOUR
EMOTIONAL INTELLIGENCE
 Your emotional intelligence can be assessed
in a number of ways.
 The first is in practical, every-day situations.
Are you getting along well with others?
 Or do your interactions with one or more of
the people in your life always feel like a
powder keg about to explode?
 Do you feel close to loved ones and your
colleagues, like you are on the same page?
 Or do you think you just ‘don’t get it,’ and have
no idea what’s going on in their heads?
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6. 4: CHARACTERISTICS OF AN
EMOTIONALLY INTELLIGENT
PERSON
 There are a number of characteristics most
emotionally intelligent people possess.
 In addition to being a good listener and
possessing both sympathy and empathy, they
tend to be even-tempered even in stressful
situations.
 They don’t ride a rollercoaster of emotions or
take things out on others if things aren’t going
well.
 They don’t play the blame game, they stay calm
as they try to find a solution.
 They understand their strengths and weaknesses
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7. 5: PRACTICAL WAYS TO
IMPROVE YOUR EMOTIONAL
INTELLIGENCE AT WORK
 Emotional intelligence can help you
achieve the kind of success you’ve been
longing for you in your job or career.
 Knowing how to manage people and
relationships is very important if you wish
to get a promotion or assume a leadership
role.
 Look around you at the leaders you
admire most.
 How do they earn respect?
 How do they respect others?
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8. 6: PRACTICAL WAYS TO
IMPROVE YOUR EMOTIONAL
INTELLIGENCE IN YOUR
PERSONAL LIFE
 Relationships with family, friends, spouses
and kids can be a minefield for those
lacking in emotional intelligence.
 No one really wants to spend time with a
selfish person.
 They also tend to avoid control freaks.
 We can’t choose our family, but we can
choose the way we deal with them.
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9. 7: SETTING SMART GOALS TO
INCREASE YOUR EMOTIONAL
INTELLIGENCE
 A SMART goal is one that has the
following features:
Specific
Measurable
Attainable
Relevant/Realistic
Timed
 What do you need to work on to boost
your EI?
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10. 8: WAYS TO INCREASE YOUR
EMOTIONAL INTELLIGENCE
 There are many ways to boost your EI.
Choose one area, set a goal, and then
use the strategies that will help you
achieve that goal
 Strategies include:
 Looking within
 Not jumping to conclusions
 Learning to express emotions in a
healthier way
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11. 9: EXAMPLES OF
EMOTIONAL INTELLIGENCE
 An emotionally intelligent person is easier to
deal with than one lacking in EI for a number of
reasons. Those with high EI are good at:
 Managing difficult situations
 Expressing themselves clearly and honestly
 Controlling their emotions
 Working well as a team
 Listening
 Supporting
 And more!
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12. 10: INTERVIEW QUESTIONS TO
DETERMINE WHETHER AN
APPLICANT HAS EMOTIONAL
INTELLIGENCE
 Human resources managers are
starting to insert ‘trick’ questions into
interviews in order to determine EI
 Who inspires you, and why?
 If you were starting your own company
tomorrow, what would be its top three
values?
 And so on.
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13. 11: IS EMOTIONAL
INTELLIGENCE MORE
IMPORTANT THAN IQ?
 Many parents focus so intently on their
child’s academic success and
Intelligence Quotient, or IQ, that they
ignore their child’s Emotional Quotient,
or EQ.
 A high EQ, or Emotional Intelligence,
EI, has been shown to be present in
nearly 90% of the most successful
workers.
 A low EQ has been shown in more than
80% of the least successful workers.
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14. 12: HOW TO HELP SOMEONE
DEVELOP THEIR EMOTIONAL
INTELLIGENCE
 If you’re a manager or a parent, you
might find yourself needed to help
someone else develop their EI
 Your EI should enable you to not
only control your emotions but also
understand theirs and find clues as
to how to deal with them
successfully to teach them better EI
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15. 13: WAYS TO FOSTER
EMOTIONAL INTELLIGENCE IN
YOUR CHILD
 Emotional intelligence, or EI, can
help your child successfully manage
their own feelings
 In this way they can form meaningful
relationships at school, in the
neighborhood and at home
 This will ensure they are well-
balanced and a team player, rather
than self-centered.
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16. 14: WAYS TO DEFUSE
CONFLICT WITH EI
 Conflict management is all about
teamwork, respect, flexibility,
collaboration and negotiation.
 Those who are lacking in EI will have
trouble with all these skills.
 The good news is that EI can be
learned, so petty squabbles and the
blame game can become a thing of
the past.
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17. CONCLUSION
 Success in the modern world isn’t just
about what you know, but who you
know, and how good your relationships
are with those people
 Emotional intelligence is all about
understanding yourself and using that
to understand the points of view of
others in order to maintain harmony
and resolve conflict
 If you’re struggling in relationships, it
might be time to look at your EI
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18. FOR MORE INFORMATION,
VISIT:
 http://eternalspiralbooks.com/emotio
nal-intelligence
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19. CREDITS
 With thanks to Joan Mullally for
creating this deck and Annabelle
Stevens for the information within it.
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