Jefferson County implemented a next-generation IT ecosystem to modernize their technology infrastructure and better support business needs. Key objectives were to improve reliability, reduce costs, and enable business agility. Major projects included a new data center, storage area network, virtualization platform, and new software systems for assessment and recording. The multi-year implementation required collaboration across teams and with vendors. Results included improved service delivery, standardized architecture, increased capacity, and reduced maintenance costs while better supporting citizens, departments, and business growth. Effective project management, governance, and planning were essential to the success of this large-scale transformation.

1. Next-Gen IT Ecosystem
A Jefferson County Perspective
James Lindauer
Chief Architect
http://www.jeffco.us

2. Agenda
 Background Jefferson County Architecture
 The Challenge
Government
 Objectives • Business
• Stack
Residents
 Implementation
 Results/benefits Visitors
• Technology
Stack
 Advice Business
Online
 ```` Services

3. Jefferson County Background
 Local county government
 540,000 citizens, 3,000 employees, 82 technology employees
 West of Denver covering the foothills and mountains
 Fiscally conservative
 Innovative
 Creative
 Collaborative (shared services)
 Leader in many areas

4. Background
 Assessors and Treasurers from four major political jurisdictions in
the metropolitan Denver area have formed a consortium for the
purpose of acquiring new software systems to support their
respective business operations. This consortium is made up of
elected and appointed officials from Arapahoe County, City and
County of Broomfield, City and County of Denver, and Jefferson
County. (PTOC – Property Tax Officials of Colorado)

5. The Challenge
 Business drivers for the projects:
The implementation of a new Assessor and Treasurer system
Courtroom Expansion driving the relocation of IT Services to a
different campus location
Departments storing more data (audio, video, data)
Implementation of a new C&R Recording system

6. The Challenge
 Implementation of an Enterprise Architecture solution that meets
business and technology needs of today, and the future

7. Challenge

8. Project objectives
 Modern Tier 2 data center 99.74% uptime
 New 10GE data center
 New SAN
 Improved operational reliability and capacity
 Improved service delivery
 Reduce total cost of ownership (TCO) of technology
 Business agility (disaster recovery / provisioning)

9. Project objectives (cont.)
 Save money through economies of scale
 Improve citizen services
 Consistent business processes
 Collaboration, sharing of best practices
 Common technology, communication, information sharing
 Improve B2B processes
 Modernized business practices

10. Implementation
 Executive Approval for the Capital Improvement Projects
 RFPs submitted
 Subject Matter Experts reviewed vendor responses
 Selection of solutions that met the technical and business needs
from an architecture enterprise perspective
 Cross-domain collaboration between technologists and business
experts

11. Implementation
 Modern Technologies
 Data Center CISCO UCS (Less is more)
– Cisco Blade Center
 Storage management EMC SAN / Data Domain Deduplication
 Virtualization VMWARE 4.0 ESX
 Flexible agile architecture
 Cloud Solutions
 New Assessor / Treasurer implementation is in progress
 New Data Center - in progress 2010
 New SAN - 2010

12. Implementation
2nd Half 2007 1st Half 2008 2nd Half 2008 1sr Half 2009 2nd Half 2009 1st Half 2010 2nd Half 2010
Vision Requirements RFP
Mini Fit Full Fit
Contract
Gap Gap
Implementation
``

13. Implementation
 Majority of work involved internal staff
 Procurement process took longer than anticipated
 Support of ongoing operational activities
 Vendors as partners
 Coordination

14. Implementation

15. Results
• Service Management Service-now
• Project Management Innotas
• Job Applicants NeoGov
Cloud • Performance Management EchoSpan
• Election Results Clarity
• Financial System
• Community Services
• Case Management
Business • Property Valuation
• Public Recorded Documents
• Storage
• Email
Infrastructure • Virtualization
• Laptops, Mobile Devices, Net books, Desktops
• Network

16. Results
 Functional Benefits
 Less Resources to Support Data Center
 More Investment Dollars focused on Value / Business Needs
 Effective and Efficient Storage Management
 Reduced application server downtime due to virtualization
 Improved service delivery by provisioning environments quicker
 Standardized architecture resulting in less support issues
 Increased capacity to manage business growth
 Reduced $$$ maintenance costs, older equipment more expensive
 Better services for citizens and county departments

17. Advice
 Looking back, what steps are you especially glad that you took, if
any?
Project Management Discipline
Governance Structure
Defining the Technical Operating Environment

18. Advice
 Be realistic about the COMMITMENT (cost, time and resources)
 Assess your CAPABILITY (skills) and CAPACITY
 Enjoy the JOURNEY
 Spend plenty of time in PLANNING and DESIGN

19. Thank You
James Lindauer
Chief Architect
http://www.jeffco.us