1. Jihad Labban
Bab El Mandab, Jeddah, Saudi Arabia
Contacts: +966 500709285/+966 500709284/+966 126681907;E-mail: jflabban@hotmail.com,jflabban@gmail.com
Senior level Quality Management professional with 8 years’ experience and strong exposure in project quality
management in a career spanning 31 years, seeking a senior level assignement cutting across industries
Quality Director / Quality Head
Advanced knowledge and experience in Quality Management Systems and Standards as applicable construction projects and other
business operations. Excellent ability to strategize and develop organizational and project’s Quality policy & objectives. Proven ability
to head Quality organization at corporate level; designing, implementing, communicating and coordinating all QHSE programs, while
developing and providing technical and administrative direction on all Quality related decisions, which bear critical importance to
overall Quality objectives, operations, and profitability. Champion compliance assurance by imbibing strong Quality culture, awareness
building, and integrating compelling Quality practices in business processes. Areas of expertise include…..
 Quality Strategy Planning
 Quality Programs Mgmt
 Systems Implementation
 Project Quality Management
 ComplianceManagement
 Training and Development
 Project Documents Review
 QMS Procedures Development
 Quality KPIs Development
 Project Risk Management
 Quality Surveillance & Audits
 Team Management/Leadership
PROFESSIONAL SYNOPSIS
 Ability to develop corporate & project level Quality plan, integrate Quality plan & procedures with business process, customer
expectations, and defined goals; while continually thriving for effectiveness of QMS
 Well rounded experience in development, implementation, monitoring, review, and dynamic realignment of Quality Management
Systems (ISO 9001:2008)) and Policies to sustain a business compliant Quality management services
 Champion analytical, methodical and problem solving approach to tasks, quality planning, risk mitigation, defining and
implementing best practices, and managing Quality performance through continual monitoring and critical review QMS processes
 Ability to Prepare statistics to assist in managing the Quality System, including corrective actions, KPIs etc. as documental evidence
to improve the confidence and trust worthiness to top management with team spirit to fulfil the key objectives of business
 Visible leadership attributes, concrete management skills; effective communication, interpersonal, negotiation & presentation skills;
decision making & problem solving ability; managing performance through coaching/mentoring/training
KEY FUNCTIONAL SKILLS
 Implement QMS Standards’ (ISO 9001) Requirements and QMS policies of the company
 Set out company Quality Objectives, establish monitoring tools, and monitor the achievement of these objectives
 Deliver and execute strategic plan to improve systems and monitor customer satisfaction
 Draft all Quality procedures for the tasks in consistent with QMS requirements
 Develop & revise management system documentation, and approve methods to improve Quality standards & customer satisfaction
 Prepare & establish Weekly & Monthly reports with audit program to monitor work activities and progress
 Carry out of periodic internal and external audits to verify Company Quality policies and procedures, statutory rules to ensure
regulations are being implemented
 Review and approve all prepared documents pertaining to various stages of projects as assigned
 Analyze and synthesize data to produce key performance indicators (KPIs) to plan and implement metric Dashboard
 Introduce Performance Management by defining CTQ (Critical to Quality) and KPIs and corresponding measuring/monitoring tools
that is used to measure performance using tools such as the Balanced Score card
 Establish documentation and filing system of the quality assurance function as per company quality system & procedures
 Supervise, co-ordinate and implement Quality management programme in compliance with ISO 9001
 Prepare audit schedules, checklists; follow up actions and in maintenance of audit records as per client and corporate requirements
 Propose preventive measures, promote and implement improvement programs, analyze non-conformance trends
 Manage Company document system ensuring its maintenance and updates, cooperating with different company functions.
 Trains all personnel on Quality System issues management and methodologies

2. PROFESSIONAL EXPERIENCE
QA/QC Manager / Project Control Manager | Archen Engineering Consultants – Riyadh Sep 2013 onwards
Archen Engineering Consultants is appointed for consultancy services for Ministry of Interior projects across KSA
Responsibilities
 Manage QA/QC at RFP development and issuance stages for multipleconcurrent projects under development
 Carry out Audits on the project PMOs, for ensuring compliancewith the QMS and the contractual obligations
Projects Involved
 South Border Housing Project (SBHP),
Scope: Request for Proposal (RFP) documentation quality reviews
 KAP 1 –King Abdullah Projects for the development of Security Premises-1st
Stage,
Scope
 Request for Proposal (RFP) reissuance documentation quality reviews
 External Audits on the project PMO (Khatib & Alami)
 KAP 2 –King Abdullah Projects for the development of Security Premises-2nd
Stage,
Scope
 Request for Proposal (RFP) reissuance documentation quality reviews
 External audits on the project PMO (N.K.Y TURKEY)
 KAP 4 –King Abdullah Projects for the development of Security Premises-4th
Stage,
Scope: External Audits on the project PMO (Proger Italy S.p.A)
 Medical Cities-Riyadh & Jeddah
Scope: External Audits on the project PMO (Manens Tifs Italy)
 MOI Headquarter in Jeddah,
Scope: Request for Proposal (RFP) documentation quality reviews
 Shooting Ranges all over the Kingdom,
Scope: Request for Proposal (RFP) documentation quality reviews.
 Penitentiaries Prototypes all over the Kingdom,
Scope: Request for Proposal (RFP) documentation quality reviews.
Accomplishments
 Reviewed and approved 950 tasks annually
 Developed KPIs for all the construction projects
 Delivered 20 + trainings in Quality and Project Management Courses covering all aspects of QMS and other topics (i.e.: Mind
Mapping, 7Cs of Communication, Risk Management, etc…)
 Successfully conluded 20+ audits
QMS Manager | Saudi Oger Ltd. – Jeddah, KSA Jan 2010 – Sep 2013
Responsibilities
 Run QMS programs on the facilities management services contract for KAUST
Accomplishments
 Developed almost 500 procedure and 18 policies, and KPIs for Facility Management Services at King Abdullah University of Science
and Technology (KAUST)
 Trained all new Employees on the QMS
Quality Manager | Hanco Rent A Car – Jeddah, KSA Mar 2009 – Nov 2009
Accomplishments
 Developed and implemented all policies and procedures for all operations of the services business
PREVIOUS EXPERIENCE
 Principal & Professor | Greenland International School, Jeddah 2008 – 2009
 QA/QC Assistant to Professor | Concordia University, Montreal 2005 – 2008
 Technical Supervisor | Larry Yuskovitz Pharmacy – Montreal 2001 – 2005
 Sales Coordinator | ASA Company – Osaka, Japan 1998 – 2000
 Manager | Auto Rebex International – Montreal 1993 – 1997
 Construction Manager | Rabie Construction – New York 1986 – 1992

3. CREDENTIALS
Education
 Masters in Quality System Engineering, Concordia University – Montreal, 2008
 B. Sc. (Chemistry), Concordia University – Montreal, 1997
Certificates
 Certified Lead Auditor in ISO 9001:2008
Professional Affiliation
 Member of Project Management Institute, PMI – USA
 Member of American Society of Quality (ASQ)
Articles/Publications
 A Security Framework for Agent-based Systems". In the International Journal of Web Information Systems (IJWIS) - accepted
 An Argumentation-driven Model for Autonomous and Secure Negotiation". In Proceedings of the International Conference on
Group Decision and Negotiation (GDN 2007) Volume II, INFORMS, pp. 19-36. Mt. Tremblant (Montreal), May 14-17, 2007
 An Argumentation Model for Flexible and Efficient Persuasive Negotiation". Submitted to Group Decision and Negotiation Journal,
Springer, (April 2009) – accepted
Computer Literacy
 Familiar with all MS Office applications and Statistical Software(Minitab, Statistical)
PERSONAL PARTICULARS
 Date of Birth: October 29, 1963
 Languages Known: Arabic, English, French
 Nationality: Canadian
 Passport No: BA816198, valid till 10/08/2017
 Visa Status: Transferable Iqama (Saudi)
 Location Preference: KSA and other Gulf countries