15. 1. BUILD WITH OLD PROGRAMS
• Flash breaks on iPads and sometimes
computers too—ditch it!
• Programming languages change
• Social media outlets change
their plug-ins
19. 2. HAVE A BAD HOST
• Some hosts don’t monitor for traffic spikes
• Has anyone’s site crashed during their event?
• Some hosts don’t isolate your space from your neighbor’s
• With many hosting plans, someone else’s high traffic
or improper usage can affect you
20. WHAT CAN YOU DO?
• Scale server capacity during peak times
• Invest in dedicated server space
(more expensive but fewer or more reliable neighbors)
• Make sure the platform your website is on is up to date
Wordpress & Squarespace often offer free updates
21. 3. BE INVISIBLE TO GOOGLE
Most people that search for your fair name are going to find your website.
What about other things they type?
• What is the title of your website?
• What is in your Google Snippet?
26. HOW DID WE DO IT?
1. Changed their URL! BIGGEST thing you can do!
From: www.wcffair.com
To: www.washingtoncountyfairne.com
2. Updated their Snippet to include the words “Washington County Fair and
Arlington, Nebraska
3. Indexed their site map –Google can read the text on your page
29. 4. CREATIVE SITE NAVIGATION
• A place to watch “design over function”
• If there is a place to keep it simple, this is it!
• Your map to your content
32. FAVICON IMPORTANCE
Users (especially a younger audience,
opening multiple pages in rapid-fire
succession as a way to remember the
items on those pages and revisit them
at a later time.
33. 6. NEVER CHANGE YOUR CONTENT
1. Visit
2. Visit with same content
3. Never visit again
36. SERIOUS OFFENDER: NEWS & BLOG
• If you have them, keep them updated
• Pro tip: Don’t say how often you're going to publish.
A “once a month” newsletter is a surefire way to be behind.
37. SERIOUS OFFENDER: OLD EVENT DATES
• Next year’s dates should display the DAY AFTER this year’s festival is over. Why?
• Festival Dates: September 23-October 3
38. 7. FORGET CALLS TO ACTION
What’s the action item for someone visiting your site?
SMALL
• Listen to music
• View photos/videos
BIG
• Sign up for your email list
• Buy tickets
46. 9. DISREGARD MOBILE
If you:
• Send email (something people check on their phone!)
• Post Facebook ads (something people check on their phone!)
• Sell Online
• Have a website
YOU MUST BE MOBILE!
53. 11. HIDE CONTACT INFO
Very poor customer service to only have a contact us form on your website
• Utilize email aliases if you’re worried
about spam
• At least one phone number should always
be available
55. 12. FEATURE TEXT INSTEAD OF PHOTOS
Engagement per follower is 58 times higher on Instagram than on Facebook.
56. DOES IT REALLY MATTER?
PHOTOS:
• Provide a personal connection to your event and your brand
• Evoke desire to “do what they’re doing”
• Allow visitors to virtually experience your event all year long
57. DOES IT REALLY MATTER?
Albums do even better than single photos, so don‘t forget those!
59. 13. SHOW MORE LOVE TO ADS
THAN YOU DO YOURSELF
A lot of websites make the mistake of using their most important real estate for ads
instead of their content.
64. 14. DON’T THINK ABOUT VIDEO
Visitors will engage with your site if they’re watching videos/listening to music!
• Video brings an average of 3 times more visitors to your site per month
• Organic search traffic increases by 157%
• The average website visitor spends 88% longer on sites with video
65. APPEALS TO MILLENNIALS
4 BILLION videos are watched every DAY on YouTube
• 18 - 49 year olds watch more YouTube than any cable TV network.
66. • Use an eye catching thumbnail to encourage more clicks
-Use what you just learned about photos!
• Film “behind-the-scenes” with performers, event organizers etc.
• Tour of the grounds videos can be fun and informative!
VIDEO TIPS
67. SHORT AND SWEET
Use what social media has taught us about video.
• Instagram Video 15 seconds
• On Facebook, videos can be any length but they automatically play as you
scroll past, so first few seconds must be compelling!
68. VIDEO REFERENCES IN EMAIL
Using the word “video” in an email subject line:
• BOOSTS open rates 19%
• INCREASES click-through rates by 65%
• REDUCES unsubscribes by 26%
69. 15. BURY CONTENT IN .PDF
PDFs are the easiest way to keep customers from seeing your content!
• Poor SEO – Search engines can’t always read the content
• Your internal site search can’t read them
• Adds an extra click for your customers
• No exposure to photos/videos on your website
71. 16. DISMISS USER-GENERATED CONTENT
That’s what social media is right? We already know people love it!
• Allow customers to share photos, info
• Ask sponsors/guest writers to contribute to your blog
• Put customer YouTube videos on your website
• Share Instagram content of people at your festival
• Integrate customer reviews
72. User Generated Content
92% of consumers trust online content
from friends and family above all
other forms of brand messaging
50% of consumers find UGC more
memorable than brand produced
content
78. 17. FORGET WHAT MAKES YOU SPECIAL
Find your differentiators and sell the heck out of them!
• Scenery
• Attractions
• Special Events
• Culture/Tradition
• One-of-a-Kind Experiences
85. 18. IGNORE CUSTOMER VIBE
If your people are talking about memes, include memes on your website.
• If Snapchat is all the rage, use Snapchat
• Current events can provide great content
• Not every option is good for every event
86. 19. IGNORE YOUR ANALYTICS
What should you watch?
• Google Analytics
• Facebook post analytics
• Email opens & click-throughs
93. 20. DON’T ASK FOR ANY INPUT
Sometimes we are the softest critics of our own work and websites
• Ask your friends to buy a ticket from your website while you watch
• See how easy it is for them to get to important information
• The thing you’re missing may be the thing they catch!