Periodic Table of ITIL 2011 Processes Download the latest version at: http://www.mountainview-itsm.com

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Periodic Table of ITIL® 2011
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Service Operation
Service Transition
Service Design
Service Strategy
Continual Service Improvement
1
Ev
Event
Management
2
In
6
Tp
Incident
Management
7
Rf
Ch
10
Cf
13
Dc
Request
Fulfillment
Change
Management
Service Asset &
Configuration
Design
Coordination
4
8
11
14
Ac
Ce
Tv
Av
16
Sl
21
Sm
Sc
Cp
Dm
Demand
Management
CSI
Approach
25
30
12
15
18
19
In
Incident
Management
Ct
Pd
29
9
Kn
Po
24
5
Process Number
28
20
Capacity
Management
2
23
SWOT
Analysis
17
Service Catalog
Management
Functions
Sw
Plan Do
Check Act
Availability
Management
Release &
Deployment
Br
Service Level
Management
Service Validation
& Testing
Rd
27
Portfolio
Management
Change
Evaluation
Problem
Management
22
Strategy
Management
Access
Management
Pr
Ss
Seven Step
Process
Business
Relationship
Transition Planning
& Support
3
26
Sp
Se
Knowledge
Management
IT Continuity
Management
Supplier
Management
IT Security
Management
f1
f2
f3
Fi
Cs
Mr
f4
Sd
Service
Desk
Am
Application
Management
Tm
Technical
Management
Process Symbol
Process Name
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Om
Operations
Management
IT Financial
Management
Measurement &
Reporting
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