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What passes                                 OPEN for
 for social           The 4 P’s               Social
recruiting?                                 Recruiting




          Embedding
                               KPIs and
           Employee
                              Measurement
           advocacy
We’re an organisation that have had the
privilege of advising companies large and
small, on how to realise the value in social
media, and corporate social networks.

From tactical recruitment campaigns to
Employer brand and EVP articulation.
Essentially we help organisations become more social.

Since…
People do business with people.
When we talk about social…

There’s lots of jargon, stats, misinformation and
noise.

…but why have social tools fundamentally changed
the way the world connects, communicates and
recruits?
Zuckerberg, would argue social is all about
• 2 way conversation
• Creating personalised experiences

Intrinsically, social tools are all about…
What passes for social
 recruiting today?
For many companies, social has
become a box checking exercise…
JOBS FEED     SOCIAL         BRANDED
VIA RSSS TO   ICONS ON       FACEBOOK
TWITTER       CAREERS SITE   PAGE


 BRANDED      BRANDED        LINKEDIN
 YOUTUBE      TWITTER        CAREERS
 CHANNEL      PAGE           PAGE

 PAID FOR
 LINKEDIN     COMPANY        FACEBOOK
 RECRUITER    BLOGS          ADS
 PACKAGE
JOBS FEED     SOCIAL         BRANDED
VIA RSSS TO   ICONS ON       FACEBOOK
TWITTER       CAREERS SITE   PAGE


 BRANDED      BRANDED        LINKEDIN
 YOUTUBE      TWITTER        CAREERS
 CHANNEL      PAGE           PAGE

 PAID FOR
 LINKEDIN     COMPANY        FACEBOOK
 RECRUITER    BLOGS          ADS
 PACKAGE
“PROVIDE & PRAY”


                   With all the resource your
                   allocating to social, can you
                   afford to provide and pray?
Make sure you know where your
social media activity sits, and don’t
forget…

People are always at the heart of any
strategy.
Interest Graph


Social                    Professional
Graph                     Graph
WHAT ARE
 YOU TRYING
TO ACHIEVE?
When you think about your twitter stream,
your Facebook page, your LinkedIn careers
page, your recruiters and how they use their
individual profiles…

Ask yourself one question…

….what are we trying to achieve with this?
Objectives
                                                       KPIs


Audience
Access
Policy
Training
   Think about the 4 P’s
Resource
                                                       Professional
                                                       Social
   Evaluate the following before defining your social media
                                                       Local
Posting                                                Mobile
   contribution...
Monitoring
Sharing
Policing
Escalating
Promoting                                              Opportunities
Reporting                                              Surveys / Data
                                                       Testimonials
                                                       News
                                                       Thought
                                                       Leadership
Objectives
             KPIs


Audience
Access
Policy
Training
Resource
             Professional
             Social
             Local
Posting      Mobile
Monitoring
Sharing
Policing
Escalating
Promoting    Opportunities
Reporting    Surveys / Data
             Testimonials
             News
             Thought
             Leadership
Owned networks:
controlled by the
organisation for example
Facebook, Twitter,                          Owned
YouTube, Blog




                             Think about where you position
                                            Earned
                             yourself, and your messages.
                                                                            Neutral networks:
Paid Channels:                                                              Forums / blogs / groups /
Paid engagement via social
channels (Social Ads)
                               Paid                         Neutral         where relevant
                                                                            conversations are taking
                                                                            place




                                Earned Coverage: Content / Jobs /
                                thinking promoted by 3rd parties to their
                                networks, based on relevance / value /
                                interest
Owned networks:
controlled by the
organisation for example
Facebook, Twitter,                       Owned
YouTube, Blog




                                             Earned

                                                                         Neutral networks:
Paid Channels:                                                           Forums / blogs / groups /
Paid engagement via social
channels (Social Ads)
                             Paid                        Neutral         where relevant
                                                                         conversations are taking
                                                                         place




                             Earned Coverage: Content / Jobs /
                             thinking promoted by 3rd parties to their
                             networks, based on relevance / value /
                             interest
Owned

        Earned



Paid             Neutral about your
                  When thinking
                  owned channels…
Talent    Careers
            Pool       Site


        Mobile            Email

                 Social
                 Assets



Make sure they have a purpose…

Don’t just expect to bring a bunch
of people together and
conversations to happen.

Give it purpose, direction, and give
people a reason to follow or
participate
Owned

        Earned



Paid             Neutral tools to target a
                 Use paid social
                 specific demographic.
Facebook and Linkedin demographic
targeting is a good place to start.
Owned

                               Earned
Keep your ear to the ground, and
listen for conversations on
neutral networks. Paid                  Neutral
Forums, review sites, blogs etc.
Set yourself up a listening
column on hootsuite, or a
listening dashboard from
Netvibes.com
Earned coverage is what
you’re working towards…        Owned
It’s the most authentic.

It’s                            Earned
• Clients congratulating
    you on a great job
• Candidates          Paid               Neutral
    recommending you to
    their peers
• And turning your
    employees into advocates
    for your brand
Good people tend to know good
people.

This is why referral schemes
work so well.
4.74 – the degrees of separation between
you and anyone else on the planet.

Down from 6 degrees in 2007.
As the world becomes better connected…

Are you giving your people the trust, the
tools and the training to become advocates
for your brand?
•   Make it understood
                         MAKING
•   Make it easy         EMPLOYER
•   Make it desirable
•   Make it rewarding    ADVOCACY
•   Make it a habit
                         EVERYBODY'S
                         JOB
IDENTIFY                        ENGAGE
•    Deep Search strings        •   Optimised Profile
•    FollowerWonk               •   PreConnections
                                •   Messaging Ideas
•    TagDef
                                •   URL Shortener
•    Networking Groups          •   How-to Films, FAQ
•    NetVibes Dashboard
•    How-to Films, FAQ     Arm your recruiters with 2
                               .
                           simple toolkits.

                           One to listen

                           One to Engage
KPI’s and Metrics
ROI is always the most talked
about thing in social recruiting.

Perceived return is always tied in
to your objectives
ROI is always the most talked
about thing in you trying to achieve?
  So what are social recruiting.

Perceived want tois always tied articulate your EVP?
  Do you return use social to in
to your objectives
  Or for Tactical Recruitment?

  Or to build a talent pipeline?

  …What ever you’re trying to achieve, make sure
  you measure the right indicators
KPI’S | ACTIVE REPORTING
Current Share of voice   Current engagement level
                         (Facebook official channel)
Become the pre-eminent recruiter of graduates and experienced hires
Ambition
             through social and professional networks


Measures     More than 50% of hires in 2012 / 2013 to




               Articulate         Increase the
               our EVP to
              Identify and         size of our
Strategies
                activated
                Educate               talent
               candidates        communities



             Community          Paid Social
 Actions     Engagement         Strategy
             Optimise Assets    Advocacy
             Content Strategy   Programmes
Become the pre-eminent recruiter of graduates and experienced hires
Ambition
             through social and professional networks


Measures     More than 50% of hires in 2012 / 2013 to thought to where you want to
                                          Give some
                                              be…

                                              How you’ll measure success…
               Articulate        Increase the
               our EVP to
              Identify and
                                           And the strategy you’ll use to get there…
                                  size of our
Strategies
                activated
                Educate              talent
               candidates       communities



             Community          Paid Social
 Actions     Engagement         Strategy
             Optimise Assets    Advocacy
             Content Strategy   Programmes
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The Business of Social Recruiting

  • 1.
  • 2. What passes OPEN for for social The 4 P’s Social recruiting? Recruiting Embedding KPIs and Employee Measurement advocacy
  • 3.
  • 4. We’re an organisation that have had the privilege of advising companies large and small, on how to realise the value in social media, and corporate social networks. From tactical recruitment campaigns to Employer brand and EVP articulation.
  • 5. Essentially we help organisations become more social. Since…
  • 6. People do business with people.
  • 7. When we talk about social… There’s lots of jargon, stats, misinformation and noise. …but why have social tools fundamentally changed the way the world connects, communicates and recruits?
  • 8. Zuckerberg, would argue social is all about • 2 way conversation • Creating personalised experiences Intrinsically, social tools are all about…
  • 9.
  • 10. What passes for social recruiting today?
  • 11. For many companies, social has become a box checking exercise…
  • 12. JOBS FEED SOCIAL BRANDED VIA RSSS TO ICONS ON FACEBOOK TWITTER CAREERS SITE PAGE BRANDED BRANDED LINKEDIN YOUTUBE TWITTER CAREERS CHANNEL PAGE PAGE PAID FOR LINKEDIN COMPANY FACEBOOK RECRUITER BLOGS ADS PACKAGE
  • 13. JOBS FEED SOCIAL BRANDED VIA RSSS TO ICONS ON FACEBOOK TWITTER CAREERS SITE PAGE BRANDED BRANDED LINKEDIN YOUTUBE TWITTER CAREERS CHANNEL PAGE PAGE PAID FOR LINKEDIN COMPANY FACEBOOK RECRUITER BLOGS ADS PACKAGE
  • 14. “PROVIDE & PRAY” With all the resource your allocating to social, can you afford to provide and pray?
  • 15. Make sure you know where your social media activity sits, and don’t forget… People are always at the heart of any strategy.
  • 16. Interest Graph Social Professional Graph Graph
  • 17. WHAT ARE YOU TRYING TO ACHIEVE?
  • 18. When you think about your twitter stream, your Facebook page, your LinkedIn careers page, your recruiters and how they use their individual profiles… Ask yourself one question… ….what are we trying to achieve with this?
  • 19. Objectives KPIs Audience Access Policy Training Think about the 4 P’s Resource Professional Social Evaluate the following before defining your social media Local Posting Mobile contribution... Monitoring Sharing Policing Escalating Promoting Opportunities Reporting Surveys / Data Testimonials News Thought Leadership
  • 20. Objectives KPIs Audience Access Policy Training Resource Professional Social Local Posting Mobile Monitoring Sharing Policing Escalating Promoting Opportunities Reporting Surveys / Data Testimonials News Thought Leadership
  • 21. Owned networks: controlled by the organisation for example Facebook, Twitter, Owned YouTube, Blog Think about where you position Earned yourself, and your messages. Neutral networks: Paid Channels: Forums / blogs / groups / Paid engagement via social channels (Social Ads) Paid Neutral where relevant conversations are taking place Earned Coverage: Content / Jobs / thinking promoted by 3rd parties to their networks, based on relevance / value / interest
  • 22. Owned networks: controlled by the organisation for example Facebook, Twitter, Owned YouTube, Blog Earned Neutral networks: Paid Channels: Forums / blogs / groups / Paid engagement via social channels (Social Ads) Paid Neutral where relevant conversations are taking place Earned Coverage: Content / Jobs / thinking promoted by 3rd parties to their networks, based on relevance / value / interest
  • 23. Owned Earned Paid Neutral about your When thinking owned channels…
  • 24. Talent Careers Pool Site Mobile Email Social Assets Make sure they have a purpose… Don’t just expect to bring a bunch of people together and conversations to happen. Give it purpose, direction, and give people a reason to follow or participate
  • 25. Owned Earned Paid Neutral tools to target a Use paid social specific demographic.
  • 26. Facebook and Linkedin demographic targeting is a good place to start.
  • 27. Owned Earned Keep your ear to the ground, and listen for conversations on neutral networks. Paid Neutral Forums, review sites, blogs etc.
  • 28. Set yourself up a listening column on hootsuite, or a listening dashboard from Netvibes.com
  • 29. Earned coverage is what you’re working towards… Owned It’s the most authentic. It’s Earned • Clients congratulating you on a great job • Candidates Paid Neutral recommending you to their peers • And turning your employees into advocates for your brand
  • 30. Good people tend to know good people. This is why referral schemes work so well.
  • 31. 4.74 – the degrees of separation between you and anyone else on the planet. Down from 6 degrees in 2007.
  • 32. As the world becomes better connected… Are you giving your people the trust, the tools and the training to become advocates for your brand?
  • 33. Make it understood MAKING • Make it easy EMPLOYER • Make it desirable • Make it rewarding ADVOCACY • Make it a habit EVERYBODY'S JOB
  • 34. IDENTIFY ENGAGE • Deep Search strings • Optimised Profile • FollowerWonk • PreConnections • Messaging Ideas • TagDef • URL Shortener • Networking Groups • How-to Films, FAQ • NetVibes Dashboard • How-to Films, FAQ Arm your recruiters with 2 . simple toolkits. One to listen One to Engage
  • 36. ROI is always the most talked about thing in social recruiting. Perceived return is always tied in to your objectives
  • 37. ROI is always the most talked about thing in you trying to achieve? So what are social recruiting. Perceived want tois always tied articulate your EVP? Do you return use social to in to your objectives Or for Tactical Recruitment? Or to build a talent pipeline? …What ever you’re trying to achieve, make sure you measure the right indicators
  • 38. KPI’S | ACTIVE REPORTING
  • 39. Current Share of voice Current engagement level (Facebook official channel)
  • 40. Become the pre-eminent recruiter of graduates and experienced hires Ambition through social and professional networks Measures More than 50% of hires in 2012 / 2013 to Articulate Increase the our EVP to Identify and size of our Strategies activated Educate talent candidates communities Community Paid Social Actions Engagement Strategy Optimise Assets Advocacy Content Strategy Programmes
  • 41. Become the pre-eminent recruiter of graduates and experienced hires Ambition through social and professional networks Measures More than 50% of hires in 2012 / 2013 to thought to where you want to Give some be… How you’ll measure success… Articulate Increase the our EVP to Identify and And the strategy you’ll use to get there… size of our Strategies activated Educate talent candidates communities Community Paid Social Actions Engagement Strategy Optimise Assets Advocacy Content Strategy Programmes
  • 42.

Notas do Editor

  1. Diversity Advocacy
  2. Diversity Advocacy
  3. Age of social network users. Carve “helps organisations realise the value through corporate social networks.