1. 17 Oswald Street
South Shields
Tyne & Wear
NE34 8RN
Mobile: 07795660812
E-mail: jenniferdodsworth29@gmail.com
A highly motivated, reliable and commercial HR Professional with extensive
generalist and human resource project and change management experience. I
am an experienced Senior Manager with 13 years’ experience within HR,
including the Armed Forces in the UK and abroad and have a proven track
record of providing a comprehensive and efficient HR service, which supports
multi-site and national business strategies. Skilled in managing and prioritising
tasks and working to meet tight deadlines using common sense, tact and
diplomacy. A high calibre candidate with dedication to my own continuous
professional development.
Commercial Skills
• Contractual review and negotiations
• Effective decision making
• Innovative Business change solutions
• Continuous Improvement
• Quick to understand key factors within
business
Operations Management
• Health & Safety
• Facilities management
• Policy development, implementation
and review
• Statutory compliance
• Human Resource management
• Multi-site management
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Jennifer Dodsworth
Personal Statement
Key Skills

2. Financial Management - (AAT
Qualified)
• Cash flow management
• Forecasting
• Reviewing performance against KPIs
• Sales and Purchase Ledger
Management
• Analyse and evaluate performance
against budgets
• Cash handling and security
People Skills
• Excellent communication skills
• Effective leadership
• Motivate, engage and develop staff
• Team worker
• Build and maintain relationships
• Coaching and training both hard and
soft skills
• Resolving issues
HarperCo Limited (Various Roles) Nov 2010 – Present Day
Key Achievement
Recently successfully lead the group onto the pathway of achieving the prestigious
award of Investors in People Gold Standard.
Head of People (HR Advisor)
The purpose of my role is to provide a HR approach, coaching and guiding
managers. Providing a comprehensive employment and HR systems related advice
in line with the wider business plan.
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Career History

3. Reporting to the Chairman, responsible for all aspects of HR issues, Learning and
development, succession and retention for all employees. With Overall
responsibility for the HR function within HarperCo and the affiliated group
companies (Circa 50 permanent employees).
As a member of the Senior Management team with overall responsibility for the day
to day running of the business, I very much take pleasure in having a hands on role.
I have assisted with the contract management of Nationwide Clients, taking a
particular focus in performance management.
Key responsibilities include:
• Monitor, track and support absence reviews including reviewing complex
cases.
• Coach Managers through the management of change process.
• Deliver and lead projects as appropriate.
• Plan and develop appropriate CPD for all employees.
• Support organisational change, including TUPE, redundancy and
restructures.
• Providing professional advice and guidance on all employee relations issues
to the Senior Management Team, including: disciplinary, grievance, absence
and performance management.
• Coach and support through the recruitment process including job evaluation
and analysis.
• All recruitment and succession planning within the company, including
establishing and maintaining contact with external recruitment sources.
• To design and implement policies and principles for change and project plan
for managing workforce reduction programmes in line with service
requirements whilst ensuring compliance with statutory legislative
requirements.
I have lead through various business critical projects. Including our very successful
Grade 2 Ofsted inspection, Matrix accreditation and most recently successfully
lead the group onto the pathway of achieving the prestigious award of Investors
in People Gold Standard.
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4. With careful review and improved recruitment policies I successfully decreased the
group’s expense costs by 20% in three months and it continues to decrease.
I manage the recruitment and selection of all new Company employees at all levels,
including sourcing strategy; interviewing; reference checking; making offers to
candidates; driving and delivering induction training. Recently recognised by
Investors in People for having an excellent approach to recruitment by using a
variety of methods.
Design and implementation of a company-wide performance management system
that is linked to the core vision and objectives of the business. Provided on-going
consultation to management on performance related issues. This resulted in the
design of a merit increase and salary review system with built in factors such as
salary review budget, company performance, individual performance, market rate of
the job and internal equity to ensure fair and equitable review of salaries within the
business.
Contract Manager (Secondment to Talent Training (UK) LLP – HarperCo
Limited Affiliated Company)
As Contract Manager I provided leadership and direction, managing all resource issues
within the delivery team to ensure key performance indicators are communicated and
implemented for a nationwide Customer Service workforce development program which
included 12 Training Advisors and over 1200 learners. In the prior stages to the contract I
worked with the team responsible for the framework design, content development and
national accreditation of the Ofqual approved NCFE Level 2 Customer Experience in
Logistics qualification. I successfully managed the completion of this program and it
has since gone on to become a recognised qualification accessible to all.
I was responsible for forecasting and managing a cost center budget ensuring financial
targets are achieved by planning and ensuring all training took place on time and as per
the agreed timeline. I ensured the quality of the provision and the customer experience
meets the client’s expectations and complies with contract. Continuously analyzing MIS
data performance to set appropriate staffing levels.
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5. Produced timely and accurate management information following weekly meetings with
both the client and the staff to ensure effective communication.
Implement new policies and compliance procedures across the area and ensured strict
adherence to all company policies, funding rules and statutory obligations.
North Eastern Care Limited Sep 2009 – Nov 2010
Office Manager
• Organised conferences and meetings to meet company objectives.
• Encouraged communication within administration and support team
resulting in improved team spirit and performance.
• Instigated use of data projectors leading to professional presentation
of corporate image and considerable cost saving.
• Copy writing and preparation of Standard Operating Procedures contributing
to company’s successful accreditation ISO 9002.
• Providing PA and secretarial support for director, maintaining discretion and
strict confidentiality in particularly sensitive situations.
HM Forces Sep 2002 - Dec 2008
HR Team Leader
Strategic level support to Directors and their Senior Management teams in relation to
people. This includes input into work force planning, HR data analysis, coaching and
mentoring to develop manager capability, advising on more complex HR issues
including disciplinary and grievance, absence and poor performance monitoring, HR
policy development, diversity, recruitment guidance and employee relations. Project
Lead and / or support for various organisational HR initiatives (e.g. Leave &
Movements, Training & security, policy reviews, recruitment & induction)
I’m extremely family orientated and enjoy spending my time Walking and exploring
Cultural sites with my Daughter.
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Interests

6. I Volunteer as an Adult Army Cadet Instructor. Working with children aged 12-18
years of age to achieve their Duke of Edinburgh awards, rewarding adventure
training certificates as well as developing their military skills.
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7. I Volunteer as an Adult Army Cadet Instructor. Working with children aged 12-18
years of age to achieve their Duke of Edinburgh awards, rewarding adventure
training certificates as well as developing their military skills.
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