Jeff Gurtman

Greater New York City Area United States

COO & Managing Director

Advertising / Marketing / PR

Media-savvy customer experience management expert. 15+ year industry veteran with a diverse background in customer experience, account management, survey methodologies, quality assurance, mystery shopping, guest measurement, market research, loyalty program insights, and brand development. Specialties: Mystery Shopping, branding and identity development, internal branding, market research, quality assurance, , Web-based software development, strategic marketing planning, business development, service, and sales consulting for hotels, resorts, conference centers, travel services, real estate, home builders, retail, destination clubs, fractionals and restaurants.