Session at SPTechCon San Francisco around the Digital Workplace

1. Building the Digital Workplace
in Office 365
@jefffried
Jeff Fried
CTO, BA Insight

3. Collaboration is not a Technology,
it’s an Attitude
Source: dilbert.com

4. Focused on Search and
SharePoint since 2004
Longtime
Search Nerd
• CTO, BA Insight
• Senior PM, Microsoft
• VP, FAST
• SVP, LingoMotors
About Jeff Fried
Passionate About
• Search
• SharePoint
• Search-driven
applications
• Information Strategy
Blog:
BAinsight.com/blog
Technet Column
“A View from the
Crawlspace”
jeff.fried@bainsight.com

5. About BA Insight


– Connectivity
– Classification -
– Applications -
– Analytics

5

6. Today’s session

7. Work is what you do,
Not where you go
Photo Source: http://www.instagram.com/say_linds

8. 8

10. How Do Employees Spend Their Time?
Source: International Data Corporation
Minimize time spent here
Focus on getting things done –
customer/client impact.

11. 11

12. Major Trends
Source: Nielsen Intranet Reports – https://www.nngroup.com/reports/topic/intranets/

13. WHY?

14.  Bundled
 Broad Suite
 Pre-Integrated
 Modern
 Rapid Innovation
 Platform

15. Average Intranet Refresh took 17 months!

16. Within 1-2 years, the #SharePoint #intranet
marketplace will shift from 90% custom-coded
solutions, to 80-90% out-of-the-box intranet
products running on SharePoint as a platform.
Lists 26 products

17. Office 365 is a Bundled Service
What’s in
Office 365 Enterprise E5
Office 365 service comparison
https://technet.microsoft.com/en-
us/office/dn788955.aspx

19. 

– https://fasttrack.microsoft.com/roadmap
SharePoint and O365
are Changing Quickly
21

20. SharePoint: Mobile and Intelligent Intranet

22. 24

23. Example: Delta Airlines

25. Today’s session

26. Exchange
Online
SharePoint
Online
YammerOneDrive
for Business
Office

27. Exchange
• Individual E-mail
• Group MailBoxes
• Archiving
• Attachments
Many people “live” in email
help them be more efficient there
Outlook / Exchange

28.  Online Meetings
 Phone/PBX
 Click to Share
Skype For Business

29. Office 365 Groups
 Simple to Manage
 Single Definition
 Self-service
 Sharing to non-members
 Shows up all over O365

30. Azure
Active Directory
Apps
Office 365 Groups - building blocks

31. Modern Productivity Relies on Mobile
Clients
• Desktop
• Web
• Mobile

32. Desktop
Teams

33. OneDrive For Business
• Sync Engine “Fixed”
• Simple UI
• Easy Sharing &
Co-authoring
Mobile Clients

34.  Cross-Device
 IoS
 Android
 Windows
SharePoint Mobile App

35. Document and Records
Management
 Easy Save, Share, Version…
 Advanced functionality
including:
 Workflow
 Auditing
 Multi-authoring

36. Enterprise Search
 ‘Findability’ is the ability to be
able to quickly and easily find
relevant information
 FAST Search core powers
many parts of SharePoint
and O365
 Need add-on components for
full-breadth Enterprise
Search

37. DOCUMENTS NOTES
EXCHANG
E
ONEDRIVE YAMMERSHAREPOINT VIDEO ATTACHMENTS

39. Why Can’t Everything in an
Intranet be Dynamic?
• News
• Forums
• Content
• Navigation
• Tools/Applets
• Analytics IT CAN

40. Exchange
• Connecting people across
time and location
• Store knowledge for long-
term consumption (not just in
e-mail)
• Surface knowledge that was
hidden (Delve application)
Yammer, Groups
Connecting users to people and information

41. Exchange
• Easy Authoring Experience
• Natively embed Office 365
documents and video
• Auto-saved as you work
• Friendly URLs
• Looks good across devices
• Will be used to create pages in
Blogs, Office 365 Groups,
Codename “InfoPedia” and
more
Authoring
Connecting users to people and information

43. Exchange
Open Questions around
• When to use what?
• What’s the direction of
Yammer?
Groups are a unifying force
Areas of Overlap in O365 Social Features
Teams

44. 46

45. Business Intelligence
• Provides the ability to
display business
information in graphical
format
• Tools include
PowerPivot, Excel
Services, and Power
View
• Delve Analytics shows
organizational insight

48. 50
What didn’t we cover (just a sample)

49. Exchange
Online
SharePoint
Online
YammerOneDrive
for Business
Office

50. 52
 Bundled
 Broad Suite
 Pre-Integrated
 Modern
 Rapid Innovation
 Platform
 Bloated
 Confusing Collection
 MSFT-centric
 Under Construction
 Moving Target
 You fill in the gaps

51. 53
O365
Microsoft is
learning
new tricks

52. Today’s session

53. Digital Workplace is more than the technology
Source: Jane McConnell www.digital-workplace-trends.com

55. Keep your eye on the

56. Digital Workplace Business Benefits
Real Estate Costs (sq. ft./FTE)
Travel Expenses
Environmental Gains
Absenteeism
Staff Turnover
Improved Communications
Reinforcement of Culture
Improved Employee
Experience
Productivity
Greater Innovation
Improved Customer Experience
Customer Retention
Customer Profitability

57. “Availability of resources to perform well”
“Freedom from obstacles to success at work”
“Ability to meet work challenges effectively”
“I have the materials and equipment I need to
do my work right”
“At work, my opinions seem to count”
“The mission or purpose of my company
makes me feel my job is important”
Digital Workplace Employee Benefits

59. Project Tips
• Engage leaders for executive and department buy-in.
• Use a project manager, process improvement.
• Create new content organization, discard ruthlessly.
• Establish local ownership contacts.
• Make friends with HR and IS.
• Get excited. It can transform your communications.

60. Implementation Approaches
Configure Tailor Extend Custom
• “Out-of-the-box” SharePoint / O365
• Add-on “Ready to Go Intranet”
• Custom

61. 63

62. Independent of Implementation Approach,
nearly every Digital Workplace will need to add:
1. Connectivity
Connectors to content & systems outside of O365
3. Context
Personalization through behavioural information
2. Structure
Information Architecture & Tags for navigation & findability

63. Bridging across Silos
of knowledge workers regularly access
4 or more systems to get the
information they need to do their jobs
61%
regularly access 11 or more systems
of a typical knowledge worker’s day is spent
looking for and consolidation information
spread across a variety of systems
36%
15%

64. Connectivity to MANY Enterprise Systems
•
•
•
•
ERP and Portal Systems
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•

65. External content from Connectors also surfaces in Delve,
SharePoint Home, Team Sites, etc. via the Office Graph

66. 1. Connectivity
Connectors to content & systems outside of O365
3. Context
Personalization through behavioural information
2. Structure
Information Architecture & Tags for navigation & findability
Independent of Implementation Approach,
nearly every Digital Workplace will need to add:

67. Sound Information Architecture Provides
• Continuity
• Simpler maintenance
• Single version of the truth
Achieve through
• Content types
• Metadata
• List based site columns
= Better Search &
Refinement

68. 1. Connectivity
Connectors to content & systems outside of O365
3. Context
Personalization through behavioural information
2. Structure
Information Architecture & Tags for navigation &
findability
Independent of Implementation Approach,
nearly every Digital Workplace will need to add:

69. Portal Driven Analytics

72. Preview/Rolling out

73. Preview/Rolling out

75. Most of this will come on-prem/hybrid too (eventually)

76. What does this mean for your Project?
Configure Tailor Extend Custom
• All parts of this spectrum get easier
• OoTB – modern & mobile
• Tailoring – easy for Power Users
• Extending & Customizing – same UI as OoTB

77. Today’s session

78. Resources
–
o fasttrack.office.com/
–
o fasttrack.office.com/roadmap
–
o blogs.office.com/
–
o yammer.com/itpronetwork
#DigitalWorkplace
–
o digitalworkplacegroup.com
–
o http://www.gartner.com/it-
glossary/digital-workplace/
–
o http://www.aiim.org/Resources/Toolkits
/How-to-Plan-Digital-Workplace
–
o
#Office365

80. Contact:
Jeff.Fried@BAinsight.com
www.BAinsight.com
Questions?