Jean Nelson Covington, WA 98042 360-886-1594 JeanNelson1005@hotmail.com Well-rounded, seasoned technical professional with over a decade of experience in Information Technologies with emphasis in writing, and copy editing technical communications, layout and design using current software technology. Results-driven, proactive approach to learning new technologies in order to deliver exemplary results. Extensive experience in leading and building cohesive and collaborative teams.

1. Jean Nelson
Covington, WA 98042
360-886-1594
JeanNelson1005@hotmail.com
Well-rounded, seasoned technical professional with over a decade of experience in Information Technologies
with emphasis in writing, and copy editing technical communications, layout and design using current software
technology. Results-driven, proactive approach to learning new technologies in order to deliver exemplary
results. Extensive experience in leading and building cohesive and collaborative teams.
Education
 Major: Database Administration, Minor: Business Intelligence, Web Design, and Marketing
Bellevue College Bellevue, Bellevue, WA, Associate's Degree, 04/2010 - 08/2014, 3.74 GPA
 Major: LAN and Software Engineering
South Seattle Community College Seattle, WA, Associate’s Degree, 06/1999, 3.4 GPA
 Major: Data Processing Minor: Word Processing
University of Montana - Helena College of Technology, Helena, MT
Technical Certificate, 05/1985, 3.0 GPA
Related Work Experience
Web Design Consultant
Ruff Construction, Woodinville, WA 2014 –2015
Interviewed subject-matter experts to solicit analyze and evaluate technical requirements. Identified problems
and provided comprehensive recommendations. Conducted independent research, edited, and wrote
technical proposals. Expert use of WordPress as a Content Management System (CMS). Created and designed
comprehensive training manual for client website maintenance.
Proposal Specialist
Office Team - Robert Half International, Federal Way, WA 2006 - 2006
Analyzed and evaluated technical requirements for Request for Proposals. Prepared, edited, and wrote
responses to RFPs and RFQs for large accounts such as public schools, colleges, state and federal entities.
Worked independently to analyze, evaluate, and extract key elements. Planned, prioritized, coordinated and
solicited information from field sales staff and subject-matter experts for needed quotations. Ensured
expeditious delivery and handling of multiple time-critical proposal packages. Provided technical support, as
well as developed a database proposal tracking systemto increase efficiency and organization.
Senior Technical Support
Microsoft Technical Support Group - Excell Data, Bellevue, WA 2000 –2002
Analyzed and evaluated technical communications and requirements to complete projects including complex
computer networks, software installation and hardware testing. Prepared written communications which
identified problems and provided solutions and recommendations resulting from technical requirements.
Developed, wrote, and edited technical documents and training material for technical and software support
technicians. Solicited and used technical input and guidance from software engineer experts to perform duties
when applicable.

2. Jean Nelson - Page 2
Senior Technical Support Representative
Keane Inc., Redmond, WA 1999 - 2000
Developed, edited and supported various knowledge base communications for Microsoft MCSE Trainer
manuals. Developed, edited and supported website content. Attended MCSE training courses.
Email Administrator
Expeditor's International, Seattle, WA 1996 - 1999
Effective written technical communications with worldwide staff members with varying degrees of command
of the English language. Worked independently to collect, analyze, and evaluate technological concepts,
practices and policies to develop, write and edit informational training manuals and documentation used
during existing email administration, as well as support and training manuals for the global roll out of new
email software.
Administrative and Marketing Support
CB Commercial Real Estate, Seattle, WA 1995 - 1997
Expert word processing skills, copy editing, layout and design of legal documents, marketing packages, and
technical document while working with high profile commercial real estate professionals. Ensured effective and
expeditious handling of all documents and information. Provided technical support and training where needed.
Information Systems Technician
State of Montana, Dept. of Administration, State Personnel Division, Helena, MT 1991 - 1995
Increasingly responsible duties including editing and copy editing State and Federal legal contracts and
manuals. Worked closely with program managers, attorneys, and State government officials. Identified,
suggested solutions and implemented policies and procedures to ensure effective and expeditious handling of
documents and information. Planned, organized, prioritized and coordinated diverse and demanding
workloads with staff members. Provided technical support and training. Worked independently to gather
technical information to develop, write and copy edit policy manuals, train staff, and training presentations.
Developed query reports of Federal databases.
Word Processor II
Blue Cross and Blue Shield of Montana, Helena, MT 1986 - 1989
Created documents including letters, reports, statistical reports, and manuals. Assured that all documents are
grammatically correct while adhering to strict standards set by The Gregg Reference Manual for style,
grammar, usage, and formatting as a guide to English grammar and style. Conducted peer reviews grammar,
revisions and editing.
Areas of Expertise
 Analytical, Research and Reporting Skills
 Expert Technical Communications and Copy Editing
 Google and Facebook Insight Analytics
 Social Media and Web Marketing Plans
 Customer Service and Retention, SEO, and CRM
 AP and MLA Formatting and Style Guides
Summary of Technical Skills
 Web Design (JavaScript, HTML, CSS, WordPress, CMS)
 Adobe Create Suites (InDesign, Photoshop, Illustrator, Dreamweaver)
 Advanced Microsoft Office Suite (Excel, Word, PowerPoint, Project, Outlook, Access, Visio)
 Advanced SQL, Crystal Reports, Databases, Business Intelligence and Server Administration
 SQL Server Management Studio (database, analysis, reporting, integration)