Javier Topete is a team-oriented customer service manager with over 15 years of experience managing customer service projects and operations. He has excellent communication, organization, and interpersonal skills. Topete's resume highlights his experience as a project manager, sales associate, and human resources supervisor in the United States Navy over a career spanning 1998 to 2012. He is currently pursuing a Bachelor's Degree in Business Management at the University of Phoenix in Tukwila, Washington.

1. Javier Topete
1205 Grant Ave S, Apt P304
Renton, WA 98055
Telephone: (904) 945-8966
E-mail: javier.topete@hotmail.com
PROFESSIONAL OBJECTIVE:
A team oriented Customer Service Manager with more than 15 years of broad-based experience and hands-on skill in the cost-
effective management of mission-critical business projects, large-scale call center operations, and high-level customer sales and
service strategies. Exceptional project management capabilities with an outstanding record of planning, launching, and growing
inbound and outbound support projects. Excellent business communication, organizational, and interpersonal skills with the capacity
to increase productivity and profit margins in fast-paced, demanding business environments.
SKILLS
 Over 15 years of professional experience with customer service.
 Fluent in Spanish and English
 Appointment Setting
 Project Planning, Coordinating and Execution
 Human Resources Law and Regulations (State of Washington)
 Microsoft, Excel, Word, Internet, BizWiz, QuickBooks (Intuit), & Ring Central (VOIP)
 Proven skill in preserving to solve customer’s problems.
 Self-motivated and confident in making independent decisions.
 Very well organized and able to meet deadlines.
 14 years of Service in the United States Navy (1998 – 2012)
- Personnelman “A” School - 1998
- Legal Clerk Training – 2000
- First Line Leadership School Development – 2003
- Command Management Equal Opportunity Program Manager – 2006
- Payroll/Accounting Clerk – 2010
WORK EXPERIENCE
Project Manager November 2013 to Present
Innovative Foundation Solutions, Tukwila WA
 Oversaw projects from start to completion.
 Developing schedules, Time estimating, and Cost estimating.
 Monitoring and Report Progress.
 Working with Vendors.
 Business Partnering
 Managing Risks and Issues.
 Documentation
 Collecting and processing payments using QuickBooks.
Sales Associate October 2013 to Present
Big 5 Sporting Goods, Renton WA
 Responding quickly and resourcefully to customer requests and concerns.
 Serving multiple customers in a short period of time.
 Carrying out re-merchandising, display, price markdowns duties.
 Representing the store in a professional and positive manner.
 Taking care of customer needs’ while following company procedures.
 Organizing the display of merchandise.
 Assisting customer with choices by providing them with information about products

2. Human Resource Supervisor April 2010 to February 2012
United States Navy, Oak Harbor WA
 Supervised a staff of four. Coordinated work schedules, organized work flow,
trained new personnel, and served as office manager.
 Oriented new employees in personnel and pay procedures.
 Instructed Military training regarding personnel/pay procedure and activities.
 Counseled Military members in their rights and responsibilities concerning on-the-job problems and issues.
Record Vault/Legal Supervisor May 2007 to January 2010
United States Navy, Mayport FL
 Supervised a staff of six. Coordinated work schedules, organized work flow,
trained new personnel.
 Oriented new employees in pay and legal procedures
 Instructed Military training regarding pay and legal procedures and activities.
 Counseled Military members in their rights and responsibilities concerning pay and legal problems.
Human Resource Supervisor February 2004 to April 2007
United States Navy, Gulfport MS
 Supervise a staff of five.
 Oriented new employees in personnel and pay procedures.
 Instructed Military training regarding personnel/pay procedure and activities.
 Instructed Military training regarding basic military security procedures.
EDUCATION
High School Diploma – Taft Union High School, Taft, California 1996
Full Time Student, University of Phoenix – Tukwila, WA
Currently pursuing a Bachelor’s Degree in Business Management