Basic expectations

1. University of
New Mexico
University Libraries
Student Training

2. Introduction to
the UL

3. UL Mission
The University of New Mexico University Libraries
provides information, services and education in
anyplace and at anytime, as well as providing and
maintaining exceptional facilities for the evolving
education, research and service needs of UNM and the
wider community. The UL plays a key role in fulfilling
UNM’s mission to service as New Mexico’s flagship
institution of higher learning through demonstrated and
growing excellence in teaching, research, patient care,
and community service.

4. UL Vision Statement
The University of New Mexico University Libraries is seen as a proactive
and adaptable source of knowledge for the UNM and the wider
community. We remain the leading academic library in New Mexico by:
• Making available extensive and valuable collections
• Being a trusted partner in the academic culture
• Enabling students in the use of information and informatics
• By offering extensive and user-centered electronic services
• Being a desired destination by providing functional and attractive
physical places
• Ensuring that our employees have the necessary skills and tools to
serve the evolving needs of our customers
• Having varied funding sources
• Sharing successes with customers by understanding their needs

5. Zimmerman Library
Humanities and Social Sciences
Centennial Library
Sciences and Engineering
Fine Arts and Design Library
Fine Arts and Architecture
Parish Memorial Library
Business and Economics

6. Can You Locate All Four Branches of the UL?

7. Zimmerman Library
The primary place you will be working
• Also contains:
• Center for Academic Program Support (CAPS)
• Center for Southwest Research (CSWR)
• Digital Initiatives and Scholarly Communication (DISC)
• Organization, Information & Learning Sciences (OI&LS)
• Indigenous Nations Library Program (INLP)
• Starbucks

8. UL Administration
• University Libraries is also
known as the College of
University Libraries and
Learning Sciences.
• UL Administration is located on
the Second Floor of the
Zimmerman Library.

9. Library Dean
• Rick Clement is the Dean of the
College of University Libraries and
Learning Sciences.
• Dean Clement represents and
oversees University Libraries as an
academic institution.

10. Who Works Here?
• Student Employees (workers & techs)
• Student Supervisors
• Library Staff
• Library Faculty
• Other people: PPD staff, ULITS staff, Custodial Staff

11. …but customers don’t have to come
here in person to get help…
Ask a Librarian
Call: (505) 277-9100 or Email
This service is available during all normal library hours.
Text : (505) 431-4711 or Chat
M-F, 8am-5pm

12. Student Worker
Expectations
Do’s & Do-Not’s

13. • Schedules will be made according to the needs of the
library.
• New hires are subject to a 60 day probationary period.
• Students must take at least a 30 minute unpaid (clock out)
meal break for every six hours of continuous work.
• Student employees are due a fifteen-minute paid (do not
clock out) rest period within every four hours of scheduled
continuous work.
• Students are only allowed to work 8 hours per day.
Student Employment

14. • Arrive promptly and prepared to work for your scheduled
shift.
• Please be sure to put on a student badge while clocked in.
• If you cannot make your shift let a staff member know at
least 2 hours before scheduled shift and get coverage from
another student if possible.
• Be respectful to the library, this department, your co-
workers and supervisors.
• Be respectful and always be attentive! Providing good
service is a top priority.
Attendance & Conduct

15. Your Schedule & Communication
• You are responsible for knowing your schedule!
• Write it down!
• Double-check the Student Calendar.
• Ask the staff if you’re unsure.
• If you cannot make it on-time to your shift, it is your
responsibility to speak to a staff member or student
supervisor.
• Your UNM email will be the main way in which we
communicate with you – you’re expected to check it
daily!

16. Why is a Standard of Appearance Important?
General dress, grooming, and personal cleanliness standards
contribute to the morale of all employees and affect the
service image that the University Libraries presents. With
shared work and public environments, we enjoy a casual
dress code here at UNM and within the UL. However,
“casual” dress deserves the same attention to detail as a
traditional business or office wardrobe – “casual” is not the
same as “student casual” attire.
Dress Code

18. What is NOT appropriate casual dress?
• Wrinkled, stained or dirty clothing
• Revealing tops, tube tops, muscle shirts or short shorts
• Garments with large tears or holes
• Undershirts and other attire meant to be worn as
undergarments
• Clothing with offensive messages or graphics
• Garments that are transparent, revealing or too tight
• Hats or other head gear that restricts your ability to clearly
have eye contact with patrons or their ability to have eye
contact with you.
When in Doubt: Ask Your Supervisor!
Dress Code

19. Behaviors to Avoid
• Do not engage in activities that distract you from providing
excellent customer care. The customer comes first.
• Do not wear headphones at the service desks and within
view of customers.
• Do not eat at the desk; this includes anywhere within view of
a customer.
• Do not congregate in large groups and talk loudly.
Remember you work in a library where lots of people are
concentrating.
Ask yourself –
• Is there a customer at the counter? Help them!
• Have you completed your work-responsibilities for this
shift? Are there any tasks left undone you can finish up?

20. Activity: Library Tour