1. Janak Jani
Email – janakjani@outlook.com • Mobile – 9898837456 •
DOB – 2nd
July 1977 • Location – Ahmedabad,Gujarat
Expertise:
 Team Handling
 Operations Management
 Training Management
 Reports and Data Analysis
 Coaching and Mentoring
 Client / Vendor Management
Competencies:
 People management.
 Communication and interpersonal skills.
 Client & Vendor management.
 Data management and analysis.
 Planning and organizing.
 Flexibility and problem-solving.
 Certified for conducting Behavioral and Platform skills training.
Experience:
Manager – Operations Qutone Ceramic Pvt. Ltd. Ahmedabad, May’14 onwards
 Taking care of PAN India in-shop branding for Qutone.
 Co-ordinating with design team for branding related issues.
 Taking care of pan India Operations from Head Office.
 Monitoring monthly expenses of Sales team.
 Working experience on SAP.
TL – Operations Etech Global Services G’nagar, 2012 to 2013
 Handling a team of 15 to 20 executives.
 Driving team performance by providing regular coaching and feedback.
 Preparation of weekly/monthly reports.
 Escalations handling.
 Ensuring team is driven positively as per the defined KRAs.
 Attrition Analysis and ensuring minimal attrition.

2. ASG Manager Educomp Solutions Ltd. Ahmedabad, Gujarat 2010 to 2012
 Managing a team of 29 coordinators and 1 Asst. Manager.
 Handling 29 clients across the region.
 Conducting seminars/sessions with students and parents on different products.
 Maintaining healthy relationship and ensuring regular payments from the clients.
 Conducting training sessions on product & pedagogy for clients and their staff members.
 Debt collection of Rs. 1.5Cr. in a year which was max among the entire West Zone.
Unit Manager MphasiS an HP Company Ahmedabad, Gujarat 2005 to 2010
 Joined as a Sr. Trainer.
 Certified on Product & Process Training.
 Promoted as Unit Manager – Operations in Apr’06
 Handled a team of 20 CCEs as Unit Manager, Operations.
 Advanced as Unit Manager – Training in Sep’07.
 Managed a team of 6 Trainers as Unit Manager, Training.
 Conducting behavioral as well as soft skills training for the entire floor.
 Handling client audits and ISO audits.
Other Experience:
CustomerCare Officer– Convergys,Pune–2004-05
Sr. CustomerService Representative –Motif Inc,Ahmedabad –2002-04
TSR – iCall India,Ahmedabad –2001-2002
Medical Transcriptionist –AVINTECH,Ahmedabad–2000-01
Qualifications:
DEGREE UNIVERSITY/BOARD YEAR CLASS
PGDBA Symbiosis, Pune 2012 Ist
B.Com. Gujarat University 2000 IInd
CIC IGNOU 2000 Ist
DCS H.A. College of Commerce 1995 C
IT Skills:
 Diploma in Computer Science
 Proficient with MS-Office – Word, Excel and Powerpoint.
 Typing speed 55+ with more than 95% accuracy.