The ITIL Certification Development Path

© Pink Elephant, 2016. All Rights Reserved.
Kuala Lumpur, March 24, 2016
ITIL SPO DEVELOPMENT PATH
Pink Elephant
1

Pink Elephant – Leading The Way In IT Management Best Practices
What it the purpose of this ITIL SPO
Development Path Presentation?
1. To explain the ITIL Certification
Scheme
2. To provide guidance on what courses
to take and in which order to facilitate
an optimal learning experience
3. To provide an overview of Pink
Elephant’s Self Paced Online (SPO)
e-learning solution for ITIL
Certification
2

© Pink Elephant, 2016. All Rights Reserved. 3
Most people who are first looking to
pursue ITIL Certification may find that the
ITIL Certification Scheme can be quite
complex.
In this section, we aim aim to explain the
structure of the ITIL Certification Scheme
and the differences between the ITIL
Intermediate Modules that can be
pursued after the ITIL Foundation
Certification.
ITIL Certification Explained
1

The ITIL Certification Scheme

Credit Based Study Path
 The ITIL® Certification Scheme is based on a credit recognition system.
Credits are assigned by course, and entry- level credit requirements are
defined for certain courses.
 22 credits are required in order to achieve the ITIL® Expert Certification.
 The pre-requisite for entry into any of the intermediate courses, (other than
Managing Across the Lifecycle), is ITIL® Foundation.
 The pre-requisite for entry into the Managing Across the Lifecycle Course is
17 credits.
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Structure of the Certification Scheme
How Many Credits is Each Course Worth?
ITIL Foundation 2 Credits
ITIL Practitioner 3 Credits
ITIL Intermediate Lifecycles 3 Credits per Module
ITIL Intermediate Capabilities 4 Credits per Module
ITIL Managing Across the Lifecycle 5 Credits

Lifecycles vs. Capabilities – The Difference Explained
Many people get confused about the difference between Lifecycles and Capabilities,
since they cover the same processes of the ITIL Lifecycle. The most important
difference to remember is:
1. The Intermediate Capability courses are focused on the operational activities of
the in-scope processes;
2. The Intermediate Lifecycle courses are focused on the managing and controlling
activities of the in-scope processes.
For example, in the Lifecycle courses, all the processes associated with the lifecycle
phase are covered in approximately 6-8 hours; in the Capability courses you can spend
up to 5 hours covering one process within the same lifecycle phase in full detail.
What is ITIL Practitioner?
ITIL Practitioner is a new course (launched in February 2016) that is aimed at
developing the competencies to adopt, adapt and apply the ITIL Framework. This
certification is aimed at a number of Guiding Principles to facilitate the Implementation of
ITIL.
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Lifecycles, Capabilities and Practitioner

ITIL Foundation
Basic fundamentals of the ITIL® Service Lifecycle approach to
service management and the in-scope processes that support
the quality delivery of services to enable business outcomes.
Successful certification in this course is a pre-requisite to enter
the Intermediate Course stream. There is no pre-requisite to
enter this course.
ITIL Practitioner
Other ITIL courses teach the “what” you have to know, and not
the “how” to implement. It is important to understand that
knowledge of ITIL good practices alone does not guarantee the
success of IT Service Management (ITSM) initiatives.
ITIL practices need to be “Adopted” and “Adapted” to the
specific circumstances and requirements of the organization.
But how is this done? The ITIL Practitioner course ensures that
an ITSM approach will deliver real business value.
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ITIL Foundation and Practitioner

Service Strategy
- Strategy Management for IT Services,
- Financial Management
- Demand Management,
- Service Portfolio Management,
- Business Relationship Management
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The five ITIL Intermediate Lifecycles
Service Transition
- Change Management
- Service Release and Deployment Management
- Service Validation and Testing,
- Asset and Configuration Management,
- Knowledge Management
- Change Evaluation
- Transition Planning and Support
Service Design
- Design Coordination Management,
- Service Level Management,
- Availability Management,
- Capacity Management
- IT Service Continuity Management,
- Service Catalogue Management,
- Information Security Management,
- Supplier Management
Continual Service Improvement
- 7-Step Improvement Process
- Quality Management
- Service Measuring and Reporting
Service Operation
- Event Management
- Incident Management,
- Request Fulfillment
- Problem Management
- Access Management
- Service Desk
- Technical Management
- IT Operations Management
- Application Management

Service Offerings and Agreements
- Business Relationship Management
- Service Portfolio Management
- Service Level Management
- Service Catalogue Management
- Demand Management,
- Supplier Management
- Financial Management
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The four ITIL Intermediate Capabilities
Planning, Protection and Optimization
- Availability Management
- Capacity Management
- IT Service Continuity Management
- Demand Management
- Information Security Management
Release, Control and Validation
- Change Management
- Service Release and Deployment Management
- Service Validation and Testing
- Service Asset and Configuration Management
- Knowledge Management
- Change Evaluation
Operational Support and Analysis
- Event Management
- Incident Management,
- Problem Management,
- Access Management
- Service Desk
- Technical Management
- IT Operations Management
- Application Management

ITIL Expert Certification
Managing Across the Lifecycle is a five-day course that provides
a holistic picture of the critical learning points and knowledge IT
management staff require on key organizational topics such as:
governance structures, roles, functions, process dependencies,
complementary frameworks, service assessments and the
management of change issues related to the ITIL service
lifecycle.
ITIL Master Certification
The most recent release within the Official ITIL® Accreditor
qualification scheme is the ITIL® Master certification. The pre-
requisite to enter the ITIL® Master program is your ITIL® Expert
certification and at least five years direct leadership /
management experience in demonstrable practical
implementation of the ITIL® best practice.
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ITIL Expert and ITIL Master

Now that you know how the ITIL
Certification Scheme has been built up
and what topics and processes are
covered in each course, the next question
arises: What ITIL Certification is relevant
for me and in which order shall I pursue
the different modules?
This section advises on three different
Career Development roadmaps based on
common job descriptions.
ITIL Development Paths
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Role Training Value for Role Recommend
ed Package
Courses
IT Infrastructure &
Application
Management
This stream focuses on the knowledge and
skills to:
• Develop and deliver IT strategy aligned to
business requirements
• Present, position and articulate value of IT
in support of the business
• Operate and manage within the processes
to plan, protect, optimize and release,
control & validate services
• Manage and control service delivery and
processes within the Service Operation
Lifecycle phase of the Service Lifecycle
• Support, manage, control and lead
Continual Service Improvement programs
IT
Management
“In-Depth”
Stream
Service Strategy Lifecycle
Planning Protection &
Optimization Capability
Release Control & Validation
Capability Service Operation
Lifecycle
Continual Service
Improvement Lifecycle
Managing Across the Lifecycle
ITIL® Expert Certificate
received with successful
completion of all included
exams
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IT Infrastructure & Application Roles

ed Package
Courses
Quality, Risk &
Compliance
Management
Includes roles
such as: IT Quality
Assurance
Director /
Manager, COBIT
Project Director /
Manager, IT Risk
& Compliance
Director /
Manager
skills to:
• Assess and manage risk associated with IT
service delivery in support of compliance,
regulatory and quality initiatives
• Support, manage and control Continual
Service Improvement programs
Quality, Risk
& Compliance
Management
Knowledge
Focus
Continual Service
Capability
Certificates received for
each successful exam
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Quality, Risk and Compliance Roles

ed Package
Courses
IT Front-Line Staff
Includes Analyst &
Coordinator roles
in the IT
Infrastructure,
IT Application, IT
Operations, NOC,
Service
Desk groups
skills to:
• Operate and manage within the processes
to plan, protect, optimize, release, control,
validate, operate, support and analyze
services and service delivery
• Support and deliver within Continual
Service Improvement programs
Infrastructure
Front-Line
Knowledge
Focus
Capability
Operational Support &
Analysis Capability
Continual Service
Certificates received for
each successful exam
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IT Front Line and Support Roles

Pink Elephant offers a Self Paced Online
(SPO) E-Learning Solution with which
delegates are able to complete every
existing ITIL module on their own pace
and take the corresponding exam online.
This section gives a brief overview of
Pink Elephant’s SPO solution and
highlights key functionalities of the
solution.
ITIL SPO E-Learning Solution
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Highlights of Pink Elephant’s SPO ITIL Solution
 Pink Elephant is the only Accredited Training Organization that has all ITIL
Training Modules (including ITIL Expert) in online format.
 All SPO courses are globally certified by both PeopleCert and APMG
International.
 Delegates who take the SPO training course can immediately take the
exam online and receive instant results of their exam scores.
 Delegates can learn in their own pace, anytime, anywhere.
 Every course contains the official classroom materials, study guides and
syllabi.
 Expert Passes and Team Bundles are available as packaged bundles to
facilitate large scale solutions for Enterprises.
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ITIL SPO Courses and Exams

Pink Elephant’s E-Learning Portal (can be customized to
customized branding):
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Pink Elephant’s E-Learning Portal

Modular Courses and Content

Interactive Videos

Online Quizzes and Exams

Jan-Willem Middelburg
Regional Director Asia
jw.middelburg@pinkelephant.com
Thank You Very Much!

The ITIL Certification Development Path

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The ITIL Certification Development Path