1. James E. Miller
1103 ClaremontAve
Norfolk,VA 23507
(757) 383-1040
apostolicprince@gmail.com
OBJECTIVE: Seekinga positionwith a progressive organizationthat will allowme to utilize my
excellentskillsforgrowth and advancement.
Professional
Qualifications:
 Excellentcommunicationskillsboth verballyand written withdiverse populations
 Self-motivated,dependable,loyal andorganized
 Strength in problemsolvingand multi-tasking
 ProficientinWindows98/ME/XP, Outlook, and Word
Professional Experience:
Stewart Title Services(Bankof America) CustomerRelationshipManager Norfolk,VA9/2014-Present
 Customerssingle point of contact throughout defaultand lossmitigation process
 Reviewfinancial documents and packages for accuracy and completenesspriorto submission
to underwriting
 Draft formal and informal repayment plans
 Collectionofdocumentsfor foreclosure prevention
 Presentcustomerswith and educatescustomerson options such as Repayment plans, Special
Forbearance,Modifications,Short Sale,Deedin Lieu and Foreclosure
 Respondto customer,investor,and or other 3rd party inquiries
 Research , prepare,and procure documentation,and analyze requestsinaccordance with
establishedinvestorguidelines
 Monitor loansfor trial paymentreceiptthroughout trial modificationprocess

2. Randstad (Bank of America/Stewart Lending) MilitaryMortgage SpecialistNorfolk
VA 9/2013- 9/2014
 Support and servicingof current and delinquent mortgage loans
 Receive incomingcallsto assistmilitary personnel withcurrent and delinquentmortgage loan
accounts
 Intake and Process of paymentsinto Enterprise Pay by Phone
 Conduct financial interviewstodetermine customereligibilityformodification,shortsale,
deedin lieu,and/or repaymentplan
 Responsible forfacilitatingand implementing trainingmaterial and conductingtraining
classes
 Research and analyze customer requestin accordance with establishedinvestor guidelines
and determine appropriate course of action
 Set concierge appointmentsfor CustomerRelationshipManagerfor customersthat are in
active lossmitigation
Usa Discounters/ Account Liaison NorfolkVA 2/2011-9/ 2013
 Monitor and submit adjustmentsfor postingof payments
 Communicationvia telephone toFirst CitizenBank for allotmentpayments for government
and military personnel
 Callingof customer referencesondelinquentaccounts
 Recoveryand collectionofaccounts that one to three payments past due
 Review accounts to determine eligibilityforrefinancing
 Performskip tracing tasks usingTlo, Accurint, and othersearch methods usinginternet
explorer
 Reviewand verifyinformationand prepseriousdelinquentaccounts that are to be submitted
for further legal action
Loan Care A DivisionOfFNF Servicing/ Account Liaison VirginiaBeach,
VA 2/2009-2/ 2011
 Collectionofpast due mortgages on all stagesof delinquencyinaccording with investorand
clientguidelines

3.  Inboundand outboundcall of current, delinquentmortgage accounts
 Inboundand outboundcalls of mortgage accounts that are in foreclosure and or in active loss
mitigationreview
 Processpayments on current and delinquentmortgage accounts
 Conduct financial interviewstodetermine eligibilityforlossmitigation review
 Educated customer of the process of repaymentplans, forbearance,Short sale,Deed inLieu,
and Foreclosure
 Educated customers on documentsneededforloss mitigationreviewinaccordance with
investorguidelines
Fast Auto and Fast Payday Loans / Loan Processor Norfolk VA 10/2006-2/ 2009
 Collectionofdelinquentpaydayand auto title loans
 Reviewand approve payday and auto tile loan application
 Depositto bank of dailycash transactions
 Evaluate vehiclesto determine value,loaneligibility,andloanamount
 AssistedBranch Manager indaily operation
 Educated customers on termsof contract on payday and auto title loans
 Outbound salescalls to previouscustomers
PortfolioRecoveryAssociates / Account Manager NorfolkVA March 2004-October2006
 Inboundand outbound collectioncallsof delinquentand charge off accounts
 Performskip tracing tasks using, Accurint,and other search methodsusinginternetexplorer
 Reviewof accounts to determine eligibilityofsettlementamount
 Processcheck by phone paymentsand monitorposting
 Assistcollectionrepresentativeswithsecondvoicing
Reviewand prepare delinquentaccountsto be submittedfor furtherlegal action