TOPi Technology Solutions Company Profile 2012 (1)
1. “Be on TOP of the world with TOPi Technology Solutions”
TOPi TECHNOLOGY SOLUTIONS is an international voice-enabled
and non-voice business process outsourcing partner and risk-management
consultancy business provider, located in Ortigas Center, Pasig City, the
BPO capital of the Philippines.
With great knowledge and experience learned from a maturing
outsourcing industry, TOPi TECHNOLOGY SOLUTIONS delivers greater
competitive advantages to its clientele that will benefit from advance
technologies, experienced people, matured processes, and customized
services. These benefits translate to Better Learning Curves and Faster
Return on Client Investments.
3. Additional Information
TOPi Global Contact Center has a complete inbound and outbound
call center and business process solution capabilities to meet the demands
of the industry. We have invested in the latest information technology and
telecommunication equipments that better combines availability,
reliability, and cost efficiency than previous traditional technologies. We
also understand that having the latest technologies is not enough, we have
therefore built a management team that has both experience and
leadership qualities that command the highest level of expectations from
both employees and clients. From recruitment to training to making live
calls to support systems, no expense was spared to let our client partners
experience quality and problem free services.
4. TOPi TECHNOLOGY SOLUTIONS is owned by a diverse
individual that has years of experience both in domestic and
international businesses. The Company has significant financial
resources and a management team that allows it to grow as fast as
its client needs, and be as competitive as the traditional companies
in the outsourcing industry.
TOPi Technology Solutions exists to empower the Filipino workforce
in becoming one of the leading international service providers sought after
for its crucial business support in the fields of contact center solutions,
business process outsourcing, knowledge process outsourcing and
manpower services with an absolute passion for excellence, integrity,
industry, and commitment.
To Investors – to achieve industry recognition as a global standard in delivering customer
excellence thus maximizing company value.
To Client Partners – to provide beyond business practices in optimizing the integration
between people process and technology while ensuring a long term client partnership that
will result in a consistent competitive advantage to the partnership.
Our Organization and Employees – to espouse an environment that will perpetually strive to
provide the best balance between providing excellent professional work ethics and promoting
a healthy family and social life.
Our Business Investors – to continuously support business process outsourcing initiatives
both local and foreign, thus helping to promote global industry networking at the same time
staying at the forefront of cutting edge technologies.
7. Core Values
People - Our greatest assets are our dedicated coworkers who are multi-skilled, highly
trained, quality conscious and customer centric. We value our coworkers and their
contributions. We retain these assets through performance based compensation. We strive to
allow personal growth to all our coworkers and reward them with team spirit and the “can-
Honesty and Integrity – We insist on open and honest dealings with our coworkers,
customers, and vendors. We believe this is the right way to do business.
Customers – We value our customers as business partners and will treat their goals and
objectives as our own.
Entrepreneurial Spirit – We will take personal risks to improve our company as premier
provider of marketing and customer care services
TOPi Technology Solutions puts a high premium in our professional
staff regardless of where they are in the organization. The management
team is composed of highly experienced, success driven professionals that
came from various fields and industries providing valuable knowledge and
skill in moving the company forward and in helping its clients achieve real
success. For the operations and support personnel, TOPi Technology
Solutions only hires people imbued with cheerful professionalism and can-
do work attitude that enjoy giving service to their customers. We believe in
people with having the right attitude more than aptitude, all of these
professionals are linked to one common objective – To make your business
an ongoing success story.
With the right mix of people in the organization, TOPi Technology
Solutions has half won the battle.
Our implementation and client
management processes are focused
on simplicity, completeness, flexibility,
efficiency, and effectiveness. We have
aligned our implementation processes
to the different need in the growing
outsourcing industry. We have made
methodologies and processes to be
more customer-centric thereby
allowing us to align with our clients’
At TOPi Technology Solutions we believe in using the right
technologies that best fits our clients’ current and future needs. We
prudently use technologies that provide the best price to performance
ratio that allows us to offer very cost-efficient solutions to our customers.
We currently use telecommunication technologies based on some
of the largest technology in the world. Our telecommunication and
networking infrastructure such as our ATM switches , routers, and the
like came from Cisco and Nortel, while our U.S. contact center compliant
predictive dialer and other telephony equipment came from different
providers to ensure that we meet our clients’ expectations and
13. Our Ortigas Center:
Vicidial Predictive Dialer
Hewlett Packard Proliant G6 Servers
CISCO Routers & CISCO
Manageable Switches running 24/7.
Our Makati Center:
Bandwidth and Voice Quality Strategy
Here are the things we can do to maintain good quality of service.
1. Use G.729 codec - this enables the use of small bandwidth for VOIP calls. This is 1/3 of the bandwidth that g.711 uses.
We need to budget 20kbps per call.
2. Use maximum 80% of the available bandwidth (per ISP line) to avoid 'choppy' lines.
3. Make sure all stations have enough at the following minimum specifications:
- Core 2 Duo CPU
- 2GB RAM
4. Maintain minimum of 2 Internet Service Providers and 2 VOIP carriers. When one ISP or VOIP carrier is bad, we can move the backup
Our Technical System
We provide complete and efficient web-based solutions for the rapidly
changing times. The team has situated itself as a dynamic and solid player
in the I.T. world by integrating the latest technologies and harnessing its
full potential thus earning respect in the industry and making its mark.
TOP WEB OFFERS:
• Domain Name Registration
• We offer Domain Name Registration of your choice in any of the following
Top Level and Dot PH Domains.
16. Web Hosting
• Our Web Hosting Solution offers fast and secured server connected to a reliable
backbone provider using Gigabit Internet Bandwidth available in building via cross
• E-mail hosting services usually offer premium e-mail at a cost as opposed to
advertisement-supported free e-mail or free webmail. E-mail hosting services thus
differ from typical end-user e-mail providers such as webmail sites. They cater mostly to
demanding e-mail users and Small and Mid Size (SME) businesses, while larger
enterprises usually run their own e-mail hosting service. Top Web E-mail provide a
premium e-mail services along with custom configurations and large number of
accounts. In addition, hosting providers manage user’s own domain name, including any
e-mail authentication scheme that the domain owner wishes to enforce in order to
convey the meaning that using a specific domain name identifies and qualifies e-mail
senders and Unlimited services.
17. Web Design & Development
• We provide complete and efficient web-based solutions for the rapidly changing times.
The team has situated itself as a dynamic and solid player in the I.T. world by integrating
the latest technologies and harnessing its full potential thus earning respect in the
industry and making its mark.
• We do professional and customized graphic design for prints, web, and multimedia.
• An Interactive website is an effective sales and marketing tool for winning customers
and attracting visitors. Today, Adobe Flash™ technology is the most efficient means of
adding excitement to web pages. We can do high-quality flash animation that will make
your website more competitive.
20. Extra Services
• We Offer Call-Center Build-Outs
• VOIP services
• Dailer setups
• IT support of all levels
• Computer Desktop setups
• Computer Repair
• Web Portal Development
• Campaigns/Accounts Portal Development
• System Automation/Integration
• Call-Center Consultancy
22. Sales and Marketing
• TOPI Pc mission is to be the most successful computer company in the world at delivering
the best customer experience in markets we serve. In doing so, Top pc will meet customer
expectations of: highest quality; leading technology; competitive pricing; individual and
company accountability; best-in-class service and support; flexible customization capability;
superior corporate citizenship; financial stability.
• We offer a comprehensive range of computer peripherals, accessories and consumable
supplies to solve your office and marketing needs. In addition, we are developing new ways
to bring you innovative services and unique solutions that are integrated with the products
23. Brings Best Result in the International Association of
International Relationship Communication
Call Center Management
We started Our Business in 2007. And now, we are one of the most sought after business partners in Asia Pacific.
24. TOPI Technology Solutions
TOPI Technology Solutions is one of
the few companies that had shaped
its organization around our clients’
industries. This market-based
structure provides for dedicated
resources for a different resources for
different lines of businesses and
allows our client service professionals
to focus on industry-specific issues.
This enterprise-level knowledge and
experience brings clarity and results
into any engagements that we enter
into with our clients.
25. Voice-Enabled Services
Managed Helpdesk Services
Credit and Collections
Trade Show Follow-up
Customer Service Follow-up
Third Party Verification
Class, Seminar and Event Registration
Customer Service Support
Tele-qualifying (stocks & commodities)
26. Non-Voice Services
Accounting – provides bookkeeping and other accounting services for a few small
to medium companies both local and foreign.
Medical Transcription – able to deliver a 24-hour turnaround time with a 98%
AAMT quality score with its client.
Data Encoding – provides encoding work for thousands of medical insurance claims
for a variety of small and large medical insurance companies.
Adjudication – provides claims adjudication processing work for thousands of
encoded claims for a variety of small and medium insurance companies.
Other BPO Services – such as custom software development, IT consultation, and
others requested by the clients.
27. Our past & present campaigns/projects
•401K Protection Agency Inc. - USA
•Direct Buy ; CRM & Portal Development
•Yellow Pages - USA
•Bell Solo Mobility - Canada
•Diabetes & Medical Alert & Home Security Services
•Globe Super US Direct
•Consumer National - USA
•UK Surveys & Australian Surveys
•Jollibee Projects (Local & International)
•Local Governmental Projects
•Local Automation of Business Process Systems
•LGU ICT projects
•Syntax Interactive EU
•Japan NTT Hikari; CRM & Portal Development
•Bank of China (BOC)
•Body Contours & Spa Singapore
At TOPi Technology Solutions we do not just offer our clients with resources that
they “think” they need. We do not just provide manpower, technologies, and
telephony like what the usual contact center companies do. What we do, is to
provide an end-to-end business process and customer management solution
addressing the real needs of our clients to strategically position themselves as
global leaders in their respective industries. We offer our clients innovative
possibilities in providing for their customer’s satisfaction, reduction of operating
cost, flexibility, focus, and operational efficiency through decreased turnaround
Our team of business consultants, implementation managers, and account
managers work seamlessly together to help our clients reap the benefits of our
outsourcing solutions. In doing so, we hope to achieve increased brand loyalties to
our clients’ business, thereby increasing shareholders’ value.
We use proven yet out of the box methodologies that are custom designed to align
our clients’ vision, from planning to execution focusing in three pillars: People,
29. Management Team
• CEO/Owner : Luzette Locsin Capulong
• COO/Managing Director : David John Maceda
• HR/Admin Manager : Lizel Bautista
• Company Lawyer : Atty. Joel Pradia
• Finance Manager : Maricel Cabasan
• Marketing Manager : Emmanuel D. Perez
• Operation Manager : Miguel Arive
• Sr. Operations Manager/ : Joey Jose de Castro
Business Development Mngr.
• Team Leader : Jucy Papa / Ranz Reynald Gayacao
• Q. A. : Jonathan Villeza
• Executive Secretary : Mary Clarie Cequeña-Buiz
• IT Manager : Jess Francisco
Christian Alamazora II
• Maintenance : Aldrin Belano
30. OUR TEAM
Senior IT Assistant : Marlon Santos
IT Assistants : John Foll Mara
Joven Christian Jose
Dominic Venar Cruz
• Sr. Web Developer : Christian Felix
• Jr. Web Developer : Mark Donald Carbellido
• Sr. Web Designer : Dennis Domagas
• Jr. Web Designer : Bryan Balamores
31. Contact Info
TOPI Technology Solutions
1102 & 1202 Prestige Tower
Emerald Ave. Ortigas Center, Pasig City,
Primary Contact : Luzette Locsin Capulong
Secondary Contact : David John Maceda
Contact No: 0917-5791793/ 02-623-2828 / 02-623-2826