James Foucar

London, United Kingdom United Kingdom

IT Service Management Professional - seeking new opportunities in IT

Technology / Software / Internet

Professionally qualified IT Service Delivery and Service Desk Manager, Supervisor, Team Leader and Senior Analyst. Experienced in managing, creating, developing and leading IT Service Management operations in challenging, high pressure situations: ITIL Service Operations | Incident Management | Problem Management | Change Management | Release Management | Continuous Service Improvement | Influencing | Team leadership | Service transition | Shared services | Cost reduction | Kepner-Tregoe | Self Service | Knowledge management | Service Desk | Offshoring | Collaboration | Training