This resume summarizes Jagatis Rao Gannapathy's professional experience and qualifications. He currently works as a CCM Back Office Engineer at DiGi Telecommunications with over 4 years of experience in the telecommunications industry. He holds a degree in Electrical/Electronic Engineering and has technical competencies in areas such as networking, software, and communication protocols.

1. Jagatis Rao Gannapathy
No.18, Jalan RP5/3, Taman Rawang Perdana, 48000 Rawang, Selangor, Malaysia
Email: jack_diz16@yahoo.com Tel: +6018-6621210 (Mobile)
Resume Summary
Current Position: BSS Engineer in Digi
Current Specialization: Engineering - Electrical & Electronic
Highest Education: Degree in Electrical & Electronic Engineering
Years of Experiences: 4 Years
Personal Particulars & Preferences
Date of Birth: 26 October 1990
Nationality: Malaysian
Gender: Male
IC No: 901026-14-6349
Marital Status: Single
Age: 26 Years
Possess Own Transport: Yes
Educational Background
Degree in Electrical/Electronic Engineering
Major: Electrical & Electronics
Institute/University: Segi University Subang Jaya in Collaboration with University of Sunderland
Grade: Grade B
Graduation Date: November 2015
Diploma of Engineering (Electrical/Electronic)
Major: Electrical / Electronics
Institute/University: Infrastructure University Kuala Lumpur (IUKL)/ (KLIUC)
Grade: Grade B
Graduation Date: 25th
October 2011

2. Employment History
1. Maxis Communication Berhad(March 2012 – August 2014)
Position Title: Network Operation Centre (NOC) Technical Analyst
Specialization: Engineering - Electronics/Communication
Role: Telecommunication Technical Analyst
Industry: Telecommunication
Monthly Salary: MYR 2500 (Basic+ Allowance)
Work Description:-
• Monitoring Network Element via EMS for MSAN (Multi-Service Access Node), SIMUX, IP DSALM
(Internet Protocol Digital Subscriber Line Access Multiplexer), MPLS (Multi-protocol Label Switching),
METRO-E (Metro Ethernet) and VSAT (Very small aperture terminal).
• Monitor MSAN, SIMUX, IP DSALM, and MPLS, Metro-E & VSAT alarms via EMS tool (AEM, Mainstreet,
U2K, WhatsUp and Gold, Skyedge).
• Troubleshoot to localize the issues. Support and coordinate RNOC/Back Office to resolve the fault.
• Respond to Network Customer Support Team within agreed SLA time frame.
• Create and update/manage trouble tickets for any detected problem.
• Ensure all docket information are capture in activity log
• Managing technical escalation to ensure faults is rectified within agreed SLAs
• Support to enhance improvement on process to develop on existing tools and system.
• Perform Escalation and Notification to keep management and other business units informed during system
outages.
• Assist the FO shift leader in producing activity report for KPI calculation.
• Check and certified new network elements to be commissioned in operation environment within agreed KPI.
(BIS)
• Perform initial analysis to identify issues follow by restoration if possible (1st line of Support).
• Assist the operation team in process improvement and ongoing development of tools and system.
• Ensure proper work progress, shift handover, data communication, team work spirit.
2. DiGi Telemmunications(August 2014 – May 2016)
Position Title: Shift Lead BSS Engineer
Specialization: Engineering - Electronics/Communication
Role: Telecommunication Technical Analyst
Industry: Telecommunication
Monthly Salary: MYR 3800(Basic+ Allowance)
Work Description:-
• Monitor all Digi(Huawei) Database Server's using I2000(I2K) for this NGBSS Project
• Monitoring trouble ticket logging based on ITIL(Change, service call, incident, problem)and basic
troubleshooting skills in BSS

3. • Monitoring tickets get resolved within the time as defined in SLA's
• Operations and Management of incidents, changes, problems, service requests
• Establishment of a single point of governance and accountability for trouble tickets till final closure
• Do first level troubleshooting via CRM & CBS billing software's
3. DiGi Telemmunications(May 2016 - Present)
Position Title: CCM Back Office Engineer
Specialization: Production/Communication
Role: Production Engineering Analyst
Industry: Telecommunication
Monthly Salary: MYR 4600(Basic+ Allowance)
Work Description:-
• Set up customer success by proactively uncovering and addressing any technical roadblocks
• Partner with the DiGi Onboarding and Product teams to deliver a product that meets and exceeds expectations
• Expertise knowledge of the DiGi Marketing Suite to design effective and efficient solutions
• Primary technical advisor and solution designer for DiGi sales team, helping to ensure DiGi sales team are
delivered the right product and have an exceptional experience throughout the entire process
• Support DiGi sales team about the product to be delivered to their customers and implement the products
which is confirmed by them
General Competence
Computer Hardware Assembly & Maintenance
Good in Microsoft Office
Good knowledge in written and spoken English
Good communication skills
Good in analytic and investigation technique
Excellent team player
Technical Competence
Good knowledge in maxis Fixed & GSM network.
Good knowledge of the network topology, its traffic handling capabilities and traffic characteristics.
Good knowledge about network operation centre processes and interfaces.
Good knowledge of network implementation / integration processes.
Good PC skill.
Additional Info (Training/Seminar)
Course Title: IP Convergence Technologies (INSEP @TPM) Start Date: March 2012 End Date: April 2012
Technical Soft Skills

4. • Project Management Overview
• Technical writing, presentation and creative problem solving workshop
Technical Competency Training
• Huawei Certified Data communication Associate Program
• Practical SIP(Session Initiation Protocol) Signalling for VoIP(Voice over Internet Protocol)
• Practical Fibre Optic Engineering
• Practical RF Engineering
• Next Generation Broadband Network Technologies (NGN)
• Wireless Broadband Technologies (LTE)
References
Name: Syed Arslan Haider
Position: FLM Manager
Company: DiGi Telecommunication
Telephone: +06-016-9467495
Email: syedarsl@digi.com.my
Name: Zhangxingmin @ Elvis
Position: SLM Manager
Company: DiGi Telecommunication
Telephone: +06-011-27060788
Email: Zhangxingmin@huawei.com