This document is a resume for Jack V. Wilson Jr. summarizing his experience as a Store Management and Customer Service professional over 40 years. He has extensive experience training and managing multiple store sites and bakery operations as a Bakery Specialist, Bakery Division Trainer, Bakery Manager, and Customer Service Manager. His skills include training, communication, supervision, problem-solving, budgeting, inventory controls, and financial reporting. He has a B.S. in Marine Biology and is a Certified Food Safety Manager.

1. Jack V. Wilson Jr.
Philadelphia. , PA 19138
Home: 215-548-1225 Cell #215-519-9495
Email@ jwilsons5@aol.com
Experienced Store Management & Customer Focused Professional
Summary
A charismatic professional with natural business sense and extensive knowledge and abilities of managing the
day-to-day operations effortlessly towards successfully achieving identified goals. A certified executive training
and recognized customer service award professional who thrives in a fast paced setting with meticulous
attention to detail. Strong problem resolutions and interpersonal abilities coupled with personnel management
and quality improvements abilities. Experienced in training, evaluating and managing multiple store sites
Core Strengths
Training Communication Supervision Problem Solver Critical Thinking
Planning Inventory Controls Budgeting Shrinkage Control Procedure Development
Financial Reporting Scheduling Revenue Producer Evaluation
Store Manager
Experience
Bakery Specialist 7/14 - 11/15
Southern Division
 Evaluated Store to Store Bakery Operations
 Strong ability to write routine reports and correspondence.
 Create New Product Development and Platform Ideas based on Customer Trend Information.
 Huge Knowledge of Inventory Management and Merchandising practices
 Strong technical, analytical, leadership, customer service, and P.C. Skills.
 Knowledge of retail store operations related to sale, gross profit, labor, labor requirements.
 The ability to teach display and teach Customer Service Excellence at store level.
Management Assessment Training 6/12 - 9/12
Woodbridge NJ. Corporate Center
Verbal and Written Examinations
Bakery Division Trainer 5/08 - 7/14
 Train Newly Promoted Bakery Managers.
 Train Assistants Store on Bakery Concepts
Bakery Manager 3/01 - 7/14
 Ranked in top 1% in Company for sales in a department
 Double digit increases in all 12 years of operation
 Increased sales in one year from 450k to 950k
 Developed a maintained a team concept to improve associate moral

2.  Kept accurate statistical information and financial records
 Customer Service Percentage Increased from 75% to 95%, Company avg. 82%
 Maximize store profits and gross profit margins
 Manage Cake Program and New Procedures
 Assisted in New Store Openings
 Awards/Company record holder for highest sales per day and per week
Customer Service Manager 11/84 – 11/01
 Assumed Store Manager Duties in absence
 Managed the recruitment, development, training and counseling of all associates
 Managed others and adhere to company human resource and personnel policies as well as state and
federal laws
 Maintained an ongoing awareness of competitive activity in the immediate marketing area
 Ensured proper usage compliance and handling of all supplies
 Established community involvement
 Managed, supervised and provided leadership to approximately 100-125 team members in the store
 Carried out supervisory responsibilities in accordance with the organization’s policies and applicable
laws
 Responsible for interviewing, hiring and training associates; planning, assigning and addressing
complaints and resolving problems
 Service Award/Reducing Shortages from $390 to $3.00
 Managed training team for front end cashiers
Assistant-CustomerService Manager 03/81 – 11/84
Cashier 12/78 – 03/81
CSA 11/78 – 12/78
Academy of Natural Sciences, Philadelphia, PA 1977 – 1979
Department of Photochemistry
National Registry of Food Safety Professionals 2015 / 2020
Certified Food Safety Manager
Experience
Education & Certification
Platform to Employment 2016 – Present
Certified Executive Training Program, Corporate Headquarter, Woodbridge NJ
BS Marine Biology, Cheyney State University, Cheyney, PA.