Justus Masira Ochiengi has over 15 years of experience in automotive service, sales, warehouse operations, and customer service. He currently works as a senior service advisor at Alkhoory Automobiles-Subaru, where he schedules appointments, determines vehicle issues, estimates costs and time for repairs, ensures customer satisfaction, and keeps service materials up to date. Previously he held roles as a pro-service advisor at Alfuttaim Motors and worked in warehouse operations, banking customer service, and as a mechanic. He has a higher diploma in mechanical engineering and a diploma in sales and marketing. References are available upon request.

1. CURRICULUM VITAE
JUSTUS MASIRA OCHIENGI
Email : mastero04@yahoo.com
Mob +971564156382
Date of birth: 31 December 1980 Nationality: Kenyan
Marital status: Single Gender: Male
Visa status: RESIDENCE Religion: Christian
Driving License No.2094925
OBJECTIVE
• A result oriented organization that encourages self – initiative, teamwork and more
important creates opportunities for a career development and advancement.
WORK EXPERIENCE
ALKHOORY AUTOMOBILES-SUBARU
28 OCTOBER 2013 TO PRESENT
POSITION:SENIOR SERVICE ADVISOR
Responsibilities
• Making appointments with customers to expedite their service experience
• ·Determining vehicle needs on the basis of customer information regarding problems by listening to
their description of symptoms; clarifying description of problems; refer the vehicle and customer’s
service history and conduct inspections through vehicle walk-around.
• ·Explain the customer with the requested service and provide detailed explanation and technical
justification for additional repairs with cost that is needed for the vehicle
• ·Estimate the costs and time needed for servicing. Prepare repair orders by describing symptoms,
problems, and causes discovered, as well as repairs and services required; obtaining approval
signatures; entering repair order into service database system.
• ·Advise customers on the proper care for their vehicle and the importance of proper maintenance.
• Follow-up with customers on the
status of their vehicle, based on how the customer wants and ensure their satisfaction.
• ·Check on the progress of the vehicle during servicing ; contact the customer regarding changes
and obtain authorization before further repairs are performed by communicating in detail the
additional service that is needed
• ·Review repair orders to ensure that work is completed and additional work and authorization is
noted.Close repair orders as appropriate and keep service department forms, menus and pricing
guides up-to-date.
• ·Supervise completion of pre-delivery inspections, cleaning, and prepping of new and used
vehicles.

2. ALFUTTAIM MOTORS-
02 FEB 2010-01 JUNE 2013
POSITION: PRO-SERVICE ADVISOR
Responsibilities
• Sell an average of 3.0 +hour per repair order
• Keep work and reception area clean and orderly
• Answer telephones in a courteously and in a timely manner
• Complete all a walk-around inspection of customer vehicle
• Perform follow-up calls to all customer programs
• Describe all repairs done when the customer comes to pick the vehicle
• Obtain customer authorization on every repair order
• Ensure time posted in repair order is actual times of technicians
• Ensure cost is allocated to repair orders
M.H ALSHAYA CO.L.L.C DEC 2008 TO JANUARY 2010.
POSITION: WAREHOUSE OPERATIVE
Responsibilities:
• Reviews daily inventory of finished goods in warehouse against anticipated delivery schedules to
minimize amount of handling and damage to finished product.
• Gives personal leadership to company employee relations policies and to safety and health requirements
in the warehouse area.
• Solicits opinions of co-workers on effectiveness of the warehouse department operation and implements
viable recommendations.
• Represents the team at quality council meetings.
• Shares in minor repair work and housekeeping responsibilities for the work area.
EQUITY BANK OF KENYA – FEB 2006-SEP 2008
POSITION: Sales Associate/Customer Service
Responsibilities:
• Meet the desk agents to get any pertinent information.
• Reviewed Front Desk logbook for any other information or incidents.
• Reviewed all arrivals noting any special requests or challenges.
• Handled guest situations as they arose in a calm professional manner.
• Assisted guests with services and requests.
• Performed all other duties as directed by immediate supervisors.
• Assisting customers for any grievances
• Handling customer’s difficulties/responsibility
TOYOTA KENYA-JAN 2000-DEC 2005
POSITION-MECHANIC
Responsibilities:
• Major and minor service
• Dismantling and assembly of engine and gearbox
• Electrical work
• Body work
• Trouble shooting
QUALIFICATION
• Higher Diploma in Mechanical Engineering
• Diploma in sales and marketing.
Graduated Secondary Education
REFERENCE: AVAILABLE IMMEDIATELY