2. What we will cover
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Outline
1. JUSP FE interview findings
2. Overview of JUSP: What JUSP does (and doesn’t) do
3. Demystifying COUNTER and JUSP jargon
4. Live demo: Navigating JUSP and choosing the right report or visualisation
5. What next
6. Your questions
3. JUSP interviews with FE May 2021 - findings
Showing value and impact of e-resources
4. Is there any interest/demand?
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Drivers and barriers
• Mixed picture across institution and individuals – context, drivers, environment etc.
• Seen as important but no able to prioritise over other work
• Factors:
• tight and shrinking budgets
• staffing levels and skills
• mergers
• dropping student numbers
• internal tensions etc.
• What are other colleges are doing
• Need for practical guidance, direction, and support
5. What are colleges doing now?
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• Data collection
• via publisher portals or received by email
• saved in single location
• carried out monthly
• Purchasing and renewal decisions driven by:
• cost/affordability
• teaching staff recommendations/requirements
• curriculum/subject area
• actual or expected use
• Most liked to be “pushed” information about usage and value
6. Are they happy with these workflows?
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We have processes in place and largely satisfied
with those processes. We have a clear idea of the
type of data and reporting we want but this isn’t
provided across the board.
We are collecting usage statistics, but we think we
should be doing more with them. We are not sure
how to go about this or what we need to do.
Broadly speaking, they fell into two groups:
7. Do JUSP and COUNTER meet FE needs?
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• Need consistent and comparable data
• But COUNTER doesn’t always give the right type of detail and metrics
• JUSP and COUNTER too technical and complicated
• Data collection not expressed as challenge, but JUSP sounded useful and time saving.
• There was uncertainty around what to do with the data, how to interpret it, and put it in context.
• There was particular interest in:
• Usage by subject area and curriculum mapping
• Understanding what “good” usage looks like and having comparators (e.g. benchmarking)
• Number of users and type of user
Conclusion: COUNTER data has the potential to address use cases around value, but the report structure
and terminology make it inaccessible. JUSP does not currently present and surface usage data in a way that
is considered intuitive or convenient for an FE audience or that fits with their workflows.
9. What is JUSP?
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• JUSP is a service that collects journal, book, database, and platform usage reports on behalf of
Jisc members
• JUSP supports librarians and LRC managers by providing a single point of access to usage
from a range of publishers and suppliers
• Began in 2010 and originally JUSP stood for Journal Usage Statistics Portal
• JUSP works with COUNTER compliant data
• JUSP collects and aggregates data to help you report and analyse
• With JUSP being a single source to refer to it helps with the burden of data collection
• Assists management of e-resources
• Now has over 100 FE participants
10. Regular reporting Collects data for regular reporting (both
internal and external)
Informing decisions Helps inform decisions for
renewals/substitutions/cancellations
Evaluation
Assists in understanding e-resource usage
Packages or individual purchases
Value and impact
Promotes the library/resource centre
Makes effective use of staff time
What JUSP does do
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11. What JUSP doesn’t do
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Provide cost
information
Collect data for
non-COUNTER
compliant
publishers
Subject or
curriculum
information
Tell you who is
viewing the data
13. “R4” and “R5”
R =
Release
Versions of
COUNTER
standard
Sometimes
“C4” and
“C5”
“Old style”
and “new
style”
reports
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Tip: Use R5 where available
14. “Master reports” and “Standard views”
• Large, very detailed, flexible
• Versions JUSP collects
• Examples: TR, PR, DR
Master
reports
• Pre-set and defined by COUNTER
• Still detailed and require some manipulation
• Examples: TR_J1
Standard
views
• Alternative presentations of the data
• Usually simplified or combine in some way
• User friendly
“JUSP” or
“Custom”
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Tip: Make use “JUSP” reports and visualisations and don’t
worry about the COUNTER ones.
15. “Requests”
• When someone “requests” to download or view content
• 3 flavours
• Total Item Requests (total number of parts e.g. journal articles and book chapters)
• Unique Item Requests (de-duplicates when same user uses same item in same session)
• Unique Title Requests (books only – when someone downloads lots of parts, only counted once)
• Video guide
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Tip: When in doubt select “Total Item Requests” and think about as
“number of times a part of book or journal has been viewed/downloaded”
16. “Controlled” and “OA_Gold”
• OA_Gold = Gold Open Access (GOA)
• OA_Gold = item “pay to publish”
• OA_Gold ≠ free
• Controlled = basically everything else
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Tips:
• To get an overall picture of total usage,
select both
• When evaluating value for money for
journal subscriptions, select Controlled only
29. Visualisations – Compare your institution
Demo data only
Demo data only
Demo data only
As a real institution you will see
your column highlighted in
orange
30. Visualisations – Trends for Jisc band or peer group
Demo data only
Demo data only
Demo data only
Hello everyone. I’m going to start by talking about some of the findings from some interviews we did it May. This will give some context to the rest of the webinar.
As many of you will have seen, we sent out an invitation to various mailing lists in May to take part in interviews. We wanted to find out how colleges are currently showing value and impact of e-resources through use of data. We had 11 people come forward and interviewed 8, so we had a good response to this.
I am not going to go through all the findings in detail, but I’ll briefly highlight the points most relevant to JUSP.
The first thing we wanted to confirmed was: is there any interest or demand in showing value and impact of e-resources? What are the drivers and barriers?
One of our main observations from the interviews was that it was a really mixed picture across institutions and individuals. For example, some had to report to senior management, others had no internal push or struggled to get an interest from higher up.
However, all considered showing value and impact to be important. But as many of you will relate to there are lots of other demands and sometimes it was different to make time to devote to anayalising data
These factors could be both drivers and barriers depending on the situation and no applicable to all. [speak to each point]
There was lots of interest in finding out what other colleges were doing. And another thing that come out strongly, was a demand for practical guidance, direction, and support.
The next thing we wanted to find out was what colleges are doing now.
Now, we did see some common themes across the board here.
Data was collected via publisher portals or received by email, and then saved in a single central location. This was carried out monthly.
When it comes to make renewal or purchasing decisions, these were driven by:
Cost and affordability obviously
Recommendations or requirements form teaching staff
Subject area and fit with curriculum were important
And actual or expected use also factored
One other observation was that most of those we spoke to liked to be pushed information, for example by email. This is interesting for us, and it opposite to the trend in higher education, where the they usually prefer to pull data
A follow up question was: are they happy with these workflows?
The final thing I want to pick up on, and this is the key one for us: do JUSP and COUNTER meet FE needs?
Hilary will speak more about JUSP next, and I’ll explain more about COUNTER later, but for now talk through this to give context to the webinar.
[go through points]
So we are looking at where we can make improvements to JUSP, but in the short term this webinar is one way for us to help you get the most of out of JUSP right now.
And with that, I’ll hand over to Hilary
JUSP is a service that collects journal, book, database, and platform usage report on behalf of Jisc members and pulls it all together.
We support librarians and learning resource centre managers through being a single point of access to view usage data from a range of publishers and suppliers
Began in 2010 and stood for Journal Usage Statistics Portal
We work with COUNTER compliant data; this means that it is providing the data in the right format that we can use
We collect and aggregate the data and to produce reports to help you in reporting and analysing
As a single reference source we can help reduce the effort of data collection
We can assist in the management of e-resources
We currently have over 100 FE participants
Collects data to allow you to do regular reporting, as well as querying of reports at any time
Helps inform decision making, whether that is looking at renewals, substitutions, or cancellations
By assisting in understanding e-resource usage, it helps with evaluation, whether that is in selecting packages or individual purchases
It can also help with value and impact both of the library or resource centre itself as well as making effective use of staff time
We cannot provide cost information This could be different for each institution and we have no way of knowing if you are paying for something as part of a package or individually
We cannot collect data for non-COUNTER compliant publishers This is to make sure the data we have is all to the same standard
We do not collect subject or curriculum information. This isn’t something that is available through COUNTER and we would need to collect this information from a different source
We cannot tell you who is viewing the data This is something you would have to get from another service such as OpenAthens. What we can tell you, that they can’t, is what exact data is being viewed and in what ways
Before Hilary dives into showing you JUSP and the reports, I want to introduce and hopefully demystifying some jargon, as I know this is a particular barrier.
COUNTER is a standard for measuring and presenting usage data. It enables JUSP to work with data at scale.
Needs to work across suppliers – terms need to apply do different situations and platforms. COUNTER needs clearly defined terms – lots of technical stuff
It also has lots of flexibility to cover range of use cases – but means it is quite complex.
However, you don’t need to know the detail to use the reports. I’m just going to walk you through a few key terms you need to know to get started with JUSP and COUNTER. Everything else you can ignore unless you are interested in finding out more.
I am just going to give you a little bit of background about JUSP and then a demonstration of how it works.
(Laura, FYI, I will be showing:
Home page of portal and quick overview of 'supplier status' tab and the 2 'Your data' tabs
Reports
PR_P1 report
TR_B1
TR_B2
Individual Title report
Summary report
All Titles report
Top Titles report
Visualisations
Service summary
Trends
Compare your institution
Trends for Jisc band or peer group
Point out the 'Support' area
Still in early planning stages
Exploring email delivery of reports
Thinking about alternative presentations of the website and data