Remember the basics? We all forget them and often need a reminder! This fast paced session will remind you of successful customer service strategies guaranteed to boost your retention. You will receive practical examples of the strategies and a plan of how and when to use them. You will leave this session with a tool box of strategies that you can put into the place the very next day and see the benefits immediately.

1. “ You Had Me at Hello” Retention Strategies

5. Let’s Put Some i2F.U.N. into exercise? i I dentify members who could potentially quit i I nteract with members as often as possible – and target those we do not know F F amiliarity with your equipment & services U U niqueness for your club, members & Team N N ovelty – create a theme!

7. Interaction Interact with members. Members visit more often. Members stay for longer. Model provided by:

9. Let’s Put Some F.U.N. (back) into exercise? F F amiliarity with your equipment & services U U niqueness for your club, members & Team N N ovelty – create a theme

16. Justin Tamsett B.Ed (Phys & Health Education) Feel free to contact JT: [email_address] or 0438 015 677 Follow JT on Twitter: @JTActiveMgmt To read JT’s blog: www.justintamsett.com Become an Active Management Fan on Facebook: www.facebook.com/activemanagement And for more information on Active Management helping your business go to: www.activemgmt.com.au "What you leave behind is not what is engraved in stone monuments, but what is woven into the lives of others." Pericles