If you manage multiple departments then you need to hear from industry veterans as they walk you through all the steps necessary to make consolidating support services a winning move!

1. MAILCOM 2012 - Washington, DC. - April 15-18
Course #: OS396
Title: Consolidating Support Services:
A How to Guide
Scheduled For: Tuesday, Round 9, (2:15-3:15 pm)
Presented By: James P. Mullan, CMDSM, EMCM, MQC
National Operations Manager - Chubb
Oce Business Services
Marlene O’Hare, CMDSM
Supervisor Office Services
Linde North America, Inc.
Please be courteous to others and switch
all communication devices to silent mode

2. Welcome to Support Services
The mission of Support Services is to provide, in an
efficient and effective manner, the following services:
• Mail Services
• Shipping & Receiving
• Reprographics Center
• Messenger Center
• Print Shop
• General Office Services
MAILCOM 2012 - Washington, DC. - April 15-18 2

3. What Is Support Services
Today, Mail, Reprographics, Records
Storage, Purchasing, and other
administrative services fall together
under one Management Umbrella
MAILCOM 2012 - Washington, DC. - April 15-18

4. Consolidating Support Services
• Try and IDENTIFY all the support services
that can be lumped together.
• Look to ELIMINATE redundant activities.
• CROSS-TRAIN your staff and provide
better service!
MAILCOM 2012 - Washington, DC. - April 15-18

5. You Must Be Willing To Change
• See the Vision before it Arrives
• Think BIG
• Encourage
• Set and Maintain High Expectations
• Consistently use Polite Phrases
MAILCOM 2012 - Washington, DC. - April 15-18

6. Why Consolidation Is A Given
You work for everyone and with everyone. You are the
“natural” go to person, use this to your advantage.
person
Remember an automatic “NO” is not in our vocabulary.
Network with everyone, build your knowledge about
your company and how it works.
MAILCOM 2012 - Washington, DC. - April 15-18

7. Get The Word Out
 **Invite administrative assistants, managers, staff,
etc. tell them how best to use your department.
 Showcase what your staff does.
 Praise your staff often and loudly.
 **This is a good time to find out what other services
your customers would like provided
MAILCOM 2012 - Washington, DC. - April 15-18

8. Embrace Consolidated Services
• Become Educated In Your Field
-Take classes, watch trends.
- Read trade publications.
- Network with associates, vendors, and trade organizations
• Doing more with less is always an opportunity .
• Be the “go to” person.
- Maybe it’s time to update your list of services.
• Beware of trying to incorporate too much and not having enough
“hands” to do the job or enough end users for the service. Maybe a
one off needs to be just that.
MAILCOM 2012 - Washington, DC. - April 15-18

9. Consolidating Support Services
Smile! Smile! Smile!
Enjoy the diversity
of the job and look forward
to being more creative
with the rest of your career.
MAILCOM 2012 - Washington, DC. - April 15-18

10. Consolidating Support Services
Mission Statement
It is our stated goal to continue and
expand on this tradition. In any service
business, it is the attitudes and abilities
of those people involved that make the
difference.
MAILCOM 2010 – May 11-14, 2010 – Atlantic City, NJ
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11. Consolidating Support Services
Questions?
Comments?
MAILCOM 2010 – May 11-14, 2010 – Atlantic City, NJ
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12. Presenters Information
James P. Mullan, CMDSM, EMCM, MDC Marlene O’Hare, CMDSM
OBS National Operations Manager - Linde North America, Inc.
Chubb 575 Mountain Ave
Chubb & Son
15 Mountain View Road Murray Hill NJ 07974
Warren, NJ 07095 908-771-1275 W
908-903-2869 W 908-771-1701 F
908-903-2027 F 908-906-4961 C
908-222-6488 C
marlene.o’hare@linde.com
JMullan@Chubb.com
James.Mullan@Oce.com marlene.ohare@linde.com
MAILCOM 2012 - Washington, DC. - April 15-18