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March 2, 2014
BEST PRACTICES IN TRAINING
• Transparency to Clients and Trainees
• Assessable Methods
• Technology Proficiency
• Professional Development
• Organizational Expertise
• Instructional Design
• Communication Proficiency
COVEY’S TYRANNY OF THE URGENT
Urgent Not Urgent
Important 1
- Crises
- Pressing problems
- Deadline driven projects,
meetings, next-hours
activities
2
- Preparations
- Prevention
- Planning
- Relationship building
- Empowerment self/others
Not-Important 3
- Interruptions , phone calls
- Some mail, some reports
- Some meetings
- “Pressing matters”
- Many popular activities
4
- Trivia, busy work
- Instagram, Flappy-bird,
Pinterest
- Some phone calls, spam
- Escape activities
RCQ ANALYSIS
Quality
Credibility
Receptivity
• Receptivity of the Trainees
• Credibility of the Trainer
• Quality of the Training
RECEPTIVITY OF THE TRAINEES
• Credibility of Trainer
• Motivation
• Ability
CREDIBILITY OF THE TRAINER
• First Impressions
• Competency
• Trust
QUALITY OF TRAINING
• Knowing Objectives
• Measurable Impact
• Maturity Group Match
LAST WORD
J. D. WALLACE
Co-chair, National Communication Association's
Training and Development Division
Communication and Sociology Department
Abilene Christian University
ACU Box 28156
Abilene, Texas 79699-8156
E-mail: jd.wallace@acu.edu
Phone: 325-674-2339
Increasing Training Impact

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Increasing Training Impact

  • 2. BEST PRACTICES IN TRAINING • Transparency to Clients and Trainees • Assessable Methods • Technology Proficiency • Professional Development • Organizational Expertise • Instructional Design • Communication Proficiency
  • 3. COVEY’S TYRANNY OF THE URGENT Urgent Not Urgent Important 1 - Crises - Pressing problems - Deadline driven projects, meetings, next-hours activities 2 - Preparations - Prevention - Planning - Relationship building - Empowerment self/others Not-Important 3 - Interruptions , phone calls - Some mail, some reports - Some meetings - “Pressing matters” - Many popular activities 4 - Trivia, busy work - Instagram, Flappy-bird, Pinterest - Some phone calls, spam - Escape activities
  • 4. RCQ ANALYSIS Quality Credibility Receptivity • Receptivity of the Trainees • Credibility of the Trainer • Quality of the Training
  • 5. RECEPTIVITY OF THE TRAINEES • Credibility of Trainer • Motivation • Ability
  • 6. CREDIBILITY OF THE TRAINER • First Impressions • Competency • Trust
  • 7. QUALITY OF TRAINING • Knowing Objectives • Measurable Impact • Maturity Group Match
  • 9. J. D. WALLACE Co-chair, National Communication Association's Training and Development Division Communication and Sociology Department Abilene Christian University ACU Box 28156 Abilene, Texas 79699-8156 E-mail: jd.wallace@acu.edu Phone: 325-674-2339

Notas do Editor

  1. Reduce brightness of background (in master view background formatting) for high power projector, plasma display or low lighting. Currently in high ambient light (flourescents) with typical data projector. -jd