JDA Education Sevices: New JDA Demand Curriculum

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Despite the rise of e-commerce, The Store still represents the centerpiece of the customer experience, and plays a critical role converting shoppers to buyers and building loyalty. As such, every minute the store manager spends in the back office is a minute not spent ensuring that the store is functioning at maximum effectiveness. Unchaining store managers from back office duties free them up to accomplish the ever-growing list of store activities that determine the quality of the customer experience. This presentation discusses the new expectations of today's store and how new Workforce Management technology can help: Streamline and mobilize time consuming managerial tasks. Improve store execution and productivity. Align staff scheduling to sales and service demands. Efficiently and profitably facilitate "buy online", "pickup in store" orders.

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An entirely new store associate has emerged onto the retail scene. Today’s new associates are both well versed and confident in their ability to put technology – particularly mobile technology – to work to enrich their daily lives. They embrace and integrate new gadgets, devices and applications into their lifestyles unlike any preceding generation. At 80 million strong in the U.S., Millennials are rapidly emerging as the dominant generation in retail’s workforce. This presentation was originally broadcast during a live webinar hosted by Alicia Fiorletta of Retail Touchpoints and features Dave Bruno of JDA and John West of Workforce Insight. During the presentation, Dave and John discuss and dispel many of the stereotypes surrounding Millennials in the retail workforce, they share their insights on how to best meet their demands and expectations, and they share some new research detailing how retailers intend to leverage technology to be more successful recruiting, engaging and retaining the new face of retail.

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What are the dominant challenges facing the hotel industry? In this presentation, Frederic Deschamps, vice president of global revenue optimization at Carlson Rezidor Hotel Group, covers the industry’s pressing challenges and outlook. Deschamps also explores future disruptive technologies such as social media tools, innovative practices and trends that will shape the future of revenue management.

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Innovation distinguishes a leader from a follower. Carlson Rezidor Hotel Group stands out as an innovator that’s setting new industry standards with its next-generation pricing and revenue management approach. Accordingly, Carlson was named as a finalist for the 2012 Franz Edelman Award for its exemplary achievement in leveraging both operations research and analytics to improve the real performance of its business. Carlson partnered with JDA Software to create Stay Night Automated Pricing (SNAP), a next-generation revenue management approach that maximizes revenue by recommending optimal prices based on real-time competitor rates and customers’ willingness to pay. The company’s one-two punch resulted in a consistent revenue premium of 2-4 percent for U.S. properties.

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Retail has changed! Has your enterprise? The retail landscape continues to evolve quickly, driven greatly by the information and options provided to consumers through the digital world (social media, e-commerce, mobility). • What does this new reality mean to traditional retail functions like merchandising, supply chain, store operations and marketing? • How are leading retailers adapting their organizations to overcome challenges and leverage opportunities? • What does the newly empowered consumer mean to your processes and goals? In this presentation, Kevin O’Marah, Senior Fellow at the Stanford Global Supply Chain Forum, along with Wayne Usie, SVP of Retail at JDA Software, discuss findings from Revolution Retail Industry Survey and highlight threats to traditional retail and learn how retailers are successfully driving change across the enterprise.

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Start planning now to attend the industry’s largest supply chain event, JDA FOCUS 2012, April 29 – May 2 in Las Vegas. With 1,800-plus manufacturers, retailers, transportation providers, wholesaler-distributors and supply chain experts in attendance, there’s no better place to network with other users and expand your JDA product knowledge than FOCUS. The four-day conference will feature more than 270 sessions — including executivelevel strategies, in-depth product insight, educational workshops, industry best practices and trends — all designed to help you take your business operations to the next level.

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Is price optimization better than yield management? Not necessarily. Price optimization is arguably the most significant innovation in revenue management in the past decade, building on yield management and driving revenue upside during times when YM falls short. YM will always be a very effective lever to improve revenue for industries in situations where the “Three Fs” are generally present. Moreover, existing yieldable solutions can be enhanced by adding priceable capabilities to improve revenue during times when capacity exceeds demand, or to help determine the optimal price structure for yield management controls. Bill Kotrba, VP of Industry Strategy for JDA Software explains how businesses can leverage both approaches as their selling environment dictates.

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Facing a persistent, long-term excess of capacity, airlines are always under pressure to fill their planes with any freight that will fly. But is this the best strategy for a sector where margins are thin even during the best of times? Many industries rely on revenue management to limit cannibalization and help them avoid a race to the bottom. Leading carriers have shown that these techniques work in air cargo as well — yet the adoption rate for this technology remains surprisingly low. In this presentation by Anand Medepalli, Vice President of Industry Strategy for Freight Transportation at JDA Software, you will learn about the latest innovations in revenue management and how air carriers can overcome technical as well as organizational obstacles to successfully deploy automated decision support for their cargo business.

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