Customer Service

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JC Duarte

Customer Service presentation to client for tele-seminar

Negócios Educação

A Customer Complaint is a Hidden Gift The Strategy Guy

Today’s Agenda ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Group Introduction ,[object Object],[object Object],[object Object],[object Object]

Some Rules for Success ,[object Object],[object Object],[object Object],[object Object]

Moderator Introduction ,[object Object],[object Object],[object Object],[object Object]

Let’s do the Math ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

What can you do? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Case Studies Fix the Customer First Philosophy ,[object Object],[object Object],[object Object],[object Object]

The Rewards ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Self-actualization Esteem needs Belongingness & Love needs Safety needs Biological & Physiological needs

Peak Experiences “ there are moments of ecstasy which cannot be bought, cannot be guaranteed, cannot even be sought… … but one can set-up the conditions so that peak experiences are more likely, or one can perversely set up the conditions so that they are less likely” Abraham Maslow

Don’t Get Bogged Down By Tools ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Twitter; @strategyguy E-mail; [email_address] Blog; http://thestrategyguysite.com/ LinkedIn; http://www.linkedin.com/in/jcduarte

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