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Oregon State Fair & Expo Center
                                        CLIENT SERVICE GUIDE
                                          May 2008 (rev.1/09)

                                               Table of Contents
Oregon State Fair (OSF) Staff Directory -------------------------------------------------------     Page 2
Permittee Checklist and Information Due Dates -----------------------------------------------       Page 3


                                   General Information (Listed in Alphabetical Order)
Animals -------------------------------------------------------------------------------------- --   Page 4
ATM’s
Booking Procedures
Camping – RV Parking -------------------------------------------------------------------------      Page 5
Cancellations
Decorating
Deliveries --------------------------------------------------------------------------------------   Page 6
Deposit Payments
Disabilities
Electrical Service
Event Representative
Exclusive Services
Exhibits-----------------------------------------------------------------------------------------   Page 7
Fire Regulations
First Aid
Floor Plans
Floor Care
Food and Beverage Service -------------------------------------------------------------------       Page 8
Forklift Service
Garbage Removal/Recycling
Insurance/Indemnification
Internet and Networking -----------------------------------------------------------------------     Page 9
Janitorial Service
Keys
Licenses and Permits
Lost and Found
Media
Motorized Vehicles
Move in/Move out------------------------------------------------------------------------------      Page 10
Parking
Payment Schedule
Photography/Video ----------------------------------------------------------------------------      Page 11
Publicity and Promotion
Rates and Fees
Recycling
Room Capacities
Security/Police
Set-Up Instructions ----------------------------------------------------------------------------    Page 12
Signs and Banners
Smoking Sound System
Speed Limit
Telecommunications
Website
Wi-Fi
                                                    Maps/Directions/Parking

Directions to OSF ------------------------------------------------------------------------------    Page 13
OSF Parking Locations
OSF Map ---------------------------------------------------------------------------------------     Page 14



                                                                                                              1
Oregon State Fair & Expo Center
                                                  DIRECTORY
                                           www.oregonstateexpo.org


                                            Event Sales and Service:

Wayne Petersen – Event Representative --------------------------------------           503-947-3246
   Wayne.Petersen@state.or.us

Jeff Trejo – Event Representative ------------------------------------------------     503-947-3257
     Jeff.Trejo@state.or.us

Desa Swaim – Event Support ---------------------------------------------- ------       503-947-3308
   Desa.Swaim@state.or.us

Suzy Miller – Central Services ---------------------------------------- ------------   503-974-3211
   Suzy.Miller@state.or.us



                                          Catering and Food Concessions:

Premier Services Group ------------------------------------------------------------    503-371-2399
   Email: pfsosf@yahoo.com



                                               Event Support Services:

Fire Marshall: Salem Deputy Fire Marshal -----------------------------------           503-588-6245

Police Service: Oregon State Police -------------------------------------------        503-375-3555

Phone Service: Qwest ---------------------------------------------------------- ---- 503-399-4325

W i-Fi Service: Comcast -------------------------------------------------------- ---   503-617-1152




                         Oregon State Fair & Expo Center
                                                                                                      2
PERMITTEE CHECKLIST


The following is a guideline for clients use in submitting the necessary information and
material to the Oregon State Fair & Expo Center:

Event Name: __________________________                               Event Date: ________________


      Signed Facility Use Permit                                      Date: _______________

      Deposit Due                                                     Date: _______________

      Final Rental Payment Due                                        Date: ______________

      Preliminary floor plans and equipment needs list is required to your Event Representative for review by
                                                                    Date: _______________

      For catered events at the Oregon State Fair & Expo Center contact
          o Premier Services Group 503-371-2399

      Certificate of Liability Insurance (if applicable) provided to Event Representative prior to event
                                                                       Date: ______________

      List of show exhibitors and vendors                             Date: ______________

      Electrical layout/needs 10 days prior to event (to avoid fees) Date: _______________

      Larger Trade Shows that are open to the public are to submit floor plans to Fire Marshall for approval
      prior to the event and copy provided to the OSF.            Date: ________________

      Credit Card on file with Oregon State Fair & Expo Center for incidentals incurred during event.



Please Note: Failure to provide information above by the established deadline (s) m ay result
in additional fees and labor charges .




                        Oregon State Fair & Expo Center
                                        GENERAL INFORMATION
                                          (Listed in Alphabetical Order)

                                                                                                                3
ANIMALS

Animals or pets, with the exception of ADA Service Animals, are not allowed inside Oregon State Fair & Expo Center
buildings and facilities except as an approved exhibit, activity or performance legitimately requiring use of animals. The
ADA defines a service animal as any guide dog, signal dog or other animal individually trained to assist an individual with
a disability. If animals meet the ADA definition, they will be allowed on grounds as service animals under the ADA.


ATM’S

The OSF has ATM’S on grounds available for use, transaction fees apply and may be in addition to the fee your bank
charges.


BOOKING PROCEDURES

When a new or return client wishes to reserve, book or hold a date for an event at one of the Oregon State Fair and Expo
Center the following procedures will apply:

Qualification
  All new and some returning clients must qualify to hold an event at the fairgrounds. Such qualification may include
  some, or all of the following elements:
       • Financial feasibility
       • Regulatory compliance
       • Future potentiality
       • Ability to provide references
       • Community/Neighborhood standards

Courtesy Hold
   A ‘Courtesy Hold’ is not a binding agreement to rent a facility. It is an offer as a courtesy to allow potential clients a
   chance to assemble information or programming before making a commitment to book an event. An Event
   Representative may place a hold on the Scheduling Calendar, at no cost to the client under the following condition(s):

        a)   Scheduling Calendar is checked for facility availability
        b)   Event must qualify under OSF Spacing policy.
        c)   A brief overview of rules applicable to specific event explained and reviewed with client.
        d)   A client may be limited to no more than four events within one calendar year.
        e)   Client must provide current contact information.
        f)   If no contact has been made by the client to the Event Representative within one month of the event, ‘Holds’
             on the Scheduling Calendar will be canceled.

    In the case of more than one client requesting to hold the same date, such holds will be labeled on the scheduling
                   st        nd
    calendar as “1 Hold”, “2 Hold”, etc., and will be prioritized by date of hold requests

Hold Challenge
   A client wishing to BOOK an event on a date that is on hold by another, may challenge such hold on the Scheduling
   Calendar. The client holding the date will be contacted and given no more than two business days to commit to a
   “booked” status or release the date of the hold. If date becomes available, the challenging client must be prepared to
   place their event in “booked” status, pay all required fees and sign required Facility Use Permit. Holds will
   automatically be removed from the Scheduling Calendar if client has made no contact to confirm within one month of
   scheduled event.




                                                                                                                              4
Booked Status
   An event is considered ‘BOOKED’ when a client, following a discussion with an Event Representative, makes a
   commitment and agrees to facility use terms and applicable payments. A Facility Use Permit is then drafted and
   mailed to the client. Client must sign and return Permit by the requested payment date.

    Failure of the client to follow such procedures may result in cancellation of the Facility Use Permit and release of the
    event date. While events generally will not be booked more than one calendar year ahead, Oregon State Fair & Expo
    Center, at its sole discretion, may book any qualified event for any future date.

Booked-Pending
   After a client has committed to a date and has requested a booking, the Facility Use Permit will be drafted and mailed.
   During the time documents are being processed, or are in transit, said event will be considered BOOKED-PENDING,
   but will be treated the same as BOOKED events for calendar scheduling. Facility Use Permits not received by due
   date may result in cancellation.

Booking Recurring Events
   Most recurring events will be given first right of refusal for the same dates in forthcoming years, as long as client
   remains in good standing with Oregon State Fair & Expo Center. For this purpose, the first weekend of any given
   month refers to the first full weekend (Saturday and Sunday).


CAMPING –RV PARKING

No overnight camping is allowed on the fairgrounds, except in designated RV parking areas. RV parking may be limited to
dry camping only, depending on event and date. Overnight or RV camping is not available to the public. Please contact
your Event Representative for further information.


CANCELLATION

OSF will cancel and release the dates of BOOKED-PENDING events if payment and signed documents are not received
by the indicated due date. Clients canceling an event after booking and making full payment of fees and estimated
charges will receive a refund, less the 30% deposit, (see “Payment Schedule”). Should you have any questions or require
clarification, please contact your Event Representative.


DECORATING

Decorator and display companies hired or contracted by Permittee are required to set-up and tear down within the dates
and times specified in the Facility Use Agreement with Oregon State Fair & Expo Center. OSF does not provide furniture
or equipment for Permittee or vendor use. Furniture rentals should be arranged through the designated decorator/display
company for your event.

Fastening of signs or decorations
      No adhesives, tacks, nails, or other damaging material can be used to affix items to doors, tables, walls, windows
      and other exterior surfaces in any location at the Oregon State Fairgrounds & Expo Center. Contact your Event
      Representative for decorating options.

Balloons
      No “lighter then air” filled balloons are permitted in the facility without the express written permission of an Event
      Representative. No equipment, pallets or waste materials maybe left beyond the Facility Use Agreement
      timeframe or charges maybe incurred and maybe charged to Credit Card on file. Any damage, facility charges or
      other costs incurred by display, decoration or labor contractor is the full responsibility of the Permittee. Please
      ensure your decorator reviews the rules and regulations as noted above to eliminate any additional charges.




                                                                                                                               5
DELIVERIES TO FAIRGROUNDS

The Fair will not accept freight deliveries before the event, as storage facilities are not available. Freight deliveries
expected during the Event must be received by Permittee with storage and unloading pre-arranged with the Event
Representative. As a courtesy, Oregon State Fair & Expo Center will receive smaller parcels (no COD’s) from couriers
such as USPS, UPS, Fed Ex or others but will not be responsible for loss, theft or damage after they are received. It is the
Permittee responsibility to obtain such parcels in a timely manner.


DEPOSIT PAYMENTS (see “Payment Schedule”)


DISABILITIES

The Oregon State Fair & Expo Center supports compliance with the Americans with Disabilities Act and most public
facilities on grounds currently comply with ADA standards. It is the Permittee responsibility to comply with event related
needs (i.e., special seating areas, wheelchairs Handicap parking spaces or areas are marked and must be observed by all
attendees. OSF does not supply wheelchairs. Contact your Event Representative for alternatives.


ELECTRICAL SERVICE

Electrical Services must be pre-arranged with the Oregon State Fair & Expo Center and will be charged at the established
rates. Electrical Services are supplied exclusively through OSF. Depending on location, OSF can supply most electrical
orders. Permittee electrical requirements shall be submitted to the Event Representative 10 days prior to the event start
date.

Electrical Cords
       Extension cords and re-locatable power taps shall be intended for heavy-duty use, a minimum 16 gauge,
       polarized, grounded type, with a 3-prong plug. The use of non-grounded, multiple-plug, or any extension cord 16
       gauge or less (“zip cord”) is prohibited. Extension cords and re-locatable power taps shall be in good condition
       without splices, deterioration or damage. No electrical appliance, power tap, or extension cord shall be used if it is
       damaged or altered in any way. Any appliance or extension cord, placed through a public access area, must have
       protection by foot traffic cover or extendion overhead at least eight feet above floor level.


EVENT REPRESENTATIVE

Your Event Representative will assist you in space selection and issuing the Facility Use Permit as well as any
addendums or special attachments as needed. They will work with you to ensure you fully understand the agreement and
answer any contractual questions you may have. It is the Event Representative’s responsibility to ensure clients adhere to
the Facility Use Permit.

The Event Representative is responsible to follow up with you after your event is completed to ensure your event was a
success and discuss any questions you may have pertaining to that specific event and booking future events. The Event
Representative will assist in room layout and organizing staff and services that are available through Oregon State Fair &
Expo Center to ensure your event requirements are fully met. The Event Representative is your primary contact once the
Facility Use Permit is signed.


EXCLUSIVE OSF SERVICES

The following is a list of services provided by the Oregon State Fair & Expo Center. The services are exclusive to OSF, no
contractor shall be brought on to the property to provide the following services. It is important to know OSF services
cannot be up-charged with the additional cost passed on to vendors and/or exhibitors:

        • ATM’s
        • Catering and Concessions
        • Electrical
        • Parking On-Site
                                                                                                                             6
EXHIBITS

All exhibits shall be transported in and out of the Oregon State Fair and Expo Center during designated move-in, move-out
times listed on the Facility Use Permit. Other public spaces at OSF may not be obstructed by exhibits, vendors or closed
access to the public. Doors, windows, fire hose cabinets, first aid stations, pull stations, fire extinguishers or house lighting
attachments may not be covered or obstructed. Unprotected open flames are not permitted in buildings. If you are unsure
about the safety or legal compliance of any exhibit, contact your Event Representative.


FIRE REGULATIONS

Floor plans require advance written approval by the Event Representative. Aisles and exits, as designated on approved
show plans, must be kept clean and free from obstruction. Fire lanes in and around the facility must remain clear and
unobstructed. The Permittee is responsible for advising exhibitors about Fire Regulations. All exhibit booths must be
cleared of combustible rubbish daily.

All decorations, including but not limited to drapes, signs, banners, acoustical materials, hay, straw, moss, bamboo, plastic
cloth fabric, linen and similar decorative materials must be flame retardant. Please contact your Event Representative for
more details.

Internal combustion engines and vehicles on static display cannot contain more than a quarter (1/4) tank of gasoline or
fuel and must be inoperable (i.e. battery and/or ignition disconnected). Fuel caps must be taped or locked shut. Additional
details regarding OSF fire regulations are available from your Event Representative.


FIRST AID

Oregon State Fair & Expo Center has several First Aid Kits located throughout the fairgrounds. Please contact your Event
Representative for more information.


FLOOR PLANS

Permittee must submit floor plans, equipment orders, electrical orders, and any other instructions to the Event
Representative in writing no later than ten (10) working days prior to event move-in date. Failure to do so may result in
late fees and additional labor charges.

Some event floor plans must be pre-approved by the Fire Marshal before the event start date. Ask your Event
Representative if your event has this requirement.

Designated public walkways, both inside or outside buildings, shall be maintained to a minimum of 8 feet clear width. Any
public walkway designated as an exit passage shall have a minimum of 10 feet clear width. Additional width maybe
required by the Fire Marshal. No exhibit, booth, or portion of an exhibit or booth, or any other obstruction shall extend into
a designated walkway.


FLOOR CARE

The floors of most Oregon State Fair & Expo Center facilities range from sealed concrete, tile or carpet. Precautions must
be exercised by Permittee and exhibitors to protect all floor surfaces:

    •   Vehicles parked on carpet must have a drip pan place underneath.
    •   All displays using bark dust or paving stones must have plastic sheeting or vis-queen placed between floor and
        display, regardless of floor type.
    •   High tack floor marking or carpet tape may leave residue that will incur extra cleaning charges. It is recommended
        low tack tape is used for these purposes.
    •   Chewing gum left on floor will incur extra cleaning charges, regardless of floor type.

                                                                                                                               7
FOOD AND BEVERAGE

All catering, concessions, food and beverage services will be provided exclusively by Premier Services Group. No outside
food and beverage suppliers are permitted on the premises. All food and beverage operations within Oregon State Fair &
Expo Center and on the fairgrounds property are exclusive to OSF. Permittee shall not share in any revenues generated
by caterer. Contact your Catering Representative for menu selections, payment policies, guarantee and additional
catering services. Menus are available from the Premier Food Services catering office at 503-371-2399.

A guaranteed attendance figure for all catered food and beverage functions is required 3 to 5 business days (depending
on the size of the event) prior to each function (excluding weekends and holidays); Otherwise, the estimated number will
be taken as the guarantee and invoiced accordingly. Premier Services may enforce a minimum guarantee in order for
concessions to stay open when required to do so.

Alcohol Consumption
      The consumption of alcoholic beverages is restricted to the licensed area and only during those times as Premier
      Food Services, concession stands are open or as ordered through the catering agreement. For safety reasons,
      alcohol consumption is not permitted during ingress/egress times.

Sampling
      Food and beverage sampling is permitted with the prior approval of the Event Representative. All sampling of food
      and beverage products is subject to compliance with generally accepted standards of health, safety and sanitation
      and the specific requirements of the Marion County Health Department. Sampling of product will be at no cost to
      the patron, will be limited to a sample size and maybe limited by the facilities’ Corporate Sponsorship and catering
      agreements. Please discuss your plans with your Catering Representative and Event Representative prior to your
      event.


FORKLIFT SERVICE

Oregon State Fair & Expo Center does not provide forklift service. Exhibitor forklift needs should be contracted through
Permittee decorator. Permittee may also consider renting a forklift from an outside rental company for the benefit of its
exhibitors. Contact your Event Representative for more detail.


GARBAGE REMOVAL/RECYCLING

Please identify any specialized waste removal needed for your event. Including debris from theme décor set-ups (trees,
plants, bark-mulch, etc.) or is a result of event activities (food sampling, non-reusable crates/ wrapping, etc.). Additional
costs maybe charged to Permittee for the removal of excessive trash, pallets and other materials after the event.

The Event Representative will be able to advise you in detail. The Oregon State Fair & Expo Center is committed to
recycling and provides recycling areas within the exhibit halls for all exhibitors to use. In addition, there are specialized
recycling containers with designated labels throughout the facility to meet your event waste needs.


INSURANCE / INDEMNIFICATION                  (Refer Terms & Conditions)




                                                                                                                                8
INTERNET AND NETW ORKING

Broadband internet service is available to exhibit booth areas by either wireless router or cable hook-up, depending on the
location. High-speed internet access is provided by Comcast at the prevailing rate. You may phone Comcast at 503-617-
1152 for more information.


JANITORIAL SERVICE

Restroom maintenance and general trash removal is included in the basic room rental. However, depending on the nature
of these events, additional housekeeping costs maybe incurred. The Event Representative will be able to assist in
identifying areas that have potential cost implications. Client and exhibitors maybe asked to remove all signage and exhibit
materials by the end of their contracted move-out time. Oregon State Fair & Expo Center is not responsible for any items
left beyond the contracted move-out time. If there is an inordinate amount of debris left after the event, there will be a
charge for the removal. Your contracted decorator should oversee the removal of all the debris prior to their departure to
ensure charges will not be added.


KEYS

Depending on the event, and the facility, keys maybe checked out to the Permittee. All keys given out must be returned
immediately after the ending date of event. Lost keys will incur a $100.00 per key charge.


LICENSES/PERMITS

The Permittee is responsible for obtaining all licenses, permits and approvals from the appropriate regulatory boards and
authorities that may be required for, but not limited to, staging the event. Exhibitor(s) shall comply with all laws, rules,
regulations, and codes of the State of Oregon, Marion County, City of Salem, and the Oregon State Fair & Expo Center
that include, but not be limited to, workers compensation insurance, health and safety, fire, construction, utilities and
animal, livestock regulation.


LOST AND FOUND

All lost and found articles are catalogued and stored for 30 days. After that period, all articles are disposed of at the sole
discretion of Oregon State Fair & Expo Center. This includes booth/display items left behind by exhibitors. Any inquiries
regarding lost and found items should be directed to Central Services at 503-947-3247 (ext. ”0”) or to your Event
Representative.


MEDIA

If your event is expected to attract media attention, please advise your Event Representative so they may arrange for early
entry, additional electricity, or special access needs.


MOTORIZED VEHICLES

All motorized vehicles owned by OSF are to be operated by authorized OSF personnel only. Motorized carts (scooters,
golf carts, etc.) used for convenience are not allowed in pubic areas and does not include carts used by patrons with
disabilities. Vehicles as static displays are subject to the Fire Marshal Regulations. Please consult your Event
Representative if you have questions.




                                                                                                                                 9
MOVE IN/ MOVE OUT

Permittee must schedule move-in and move-out days and times when booking an event. A member of the OSF staff must
be on-site during event move-in/move-out times. Move-in/move-outs times that extend into the evening may be subject to
a labor fee. Generally, half of the building lights and limited restrooms will be available for Permittee and vendor use.
When a large number of exhibitors move in, additional restrooms may be provided upon Permittee request to your Event
Representative.


PARKING

Sufficient parking is available for all events taking place at the Oregon State Fair & Expo Center property. Specific parking
areas, entry and exit gates to be used for the event will be determined by the Event Representative or OSF contracted
parking company. A per-car parking charge will apply to public attended events. OSF contracted parking company is
responsible for placing signs, directing patrons where to park, and collecting fee(s). Alternate arrangements for per-car
parking charge may apply to your event, contact your Event Representative for more information.


PAYMENT SCHEDULE FOR NEW ER CLIENTS (Less than ten year history)

It is the intent of the Oregon State Fair & Expo Center to avoid post-event “accounts receivables” and in most cases, full
payment of facility rental and fee(s) will be due before the event occurs. This applies to Expo Clients (Permittee) with less
than a ten year history of producing events at this facility, regardless of the event name. The prepayment schedule will be
clearly shown on the Facility Use Permit and will be as follows:

•   A deposit equal to 30% of the facility fee is due soon after receipt of the Facility Use Permit. If the event is cancelled
    after payment received, the deposit amount will not be refunded.
•   Remaining 70% of facility rental fee, plus any estimated charges and will be due no later than two weeks before the
    event.
•   The specific due dates will be indicated on the Facility Use Permit.

Additional fees maybe incurred, includes such charges as electrical orders, accessories, labor, trash removal or damage
charges. These fees maybe paid in one of the following ways:

        a) Pay in advance from an estimate of charges by the Event Representative, based on preliminary requests from
           client. (Overpayments will be promptly refunded)
        b) Client’s credit card number (Visa, MasterCard and Discover) held and used to pay additional fees after event
           is complete.

PAYMENT SCHEDULE FOR ESTABLISHED CLIENTS (Ten year or more history)

The following payment/deposit schedule will be submitted Expo Clients (Permittees) who have established an excellent
payment history while producing events at the Oregon State Fair & Exposition Center for ten years or more. This
Established Client Schedule applies to the actual association, club or company named as Permittee, and not the event or
event name.

•   A deposit equal to 10% of the facility fee is due soon after receipt of the Facility Use Permit. If the event is cancelled
    after payment received, the deposit amount will not be refunded.
•   Remaining 70% of facility rental fee, plus any additional incurred charges will be invoiced soon after the event.
•   The specific due dates will be indicated on the Facility Use Permit and subsequent invoices.

Loss of Established Client Designation
       Established clients who fail to make both deposit payments, or after-event invoice payments by the indicated due
       dates will be determined Past Due and may have their payment schedule status changed to “Newer Client”
       designation and payment schedules for future events will reflect such. Such designation changes will be
       determined by Oregon State Fair & Exposition Center management, and will be deemed final.

After-Event Invoicing
       In such cases client is to be invoiced after the event has taken place, payment must be paid in full by due date.
       Failure to pay by due date will be determined Past Due and will result in interest accumulation (18% annual rate),
                                                                                                                                 10
or account being turned over to a collection agency and may result in disqualification from having future events at
        the Oregon State Fair & Exposition Center.

Invoice Disputes
       It is expected that disputed invoices will be brought to Oregon State Fair & Exposition Center’s attention
       immediately. Such disputes will be investigated thoroughly and resolved as quickly as possible. However, only the
       disputed amount from a particular invoice may be held from payment. Remaining amounts not in dispute must be
       paid according to the indicated due date. Failure to pay amounts not in dispute will be determined Past Due.

Cash Payments
      It is imperative that clients paying by cash receive an official Oregon State Fair receipt at the time such payments
      are made.


PHOTOGRAPHY / VIDEO

Oregon State Fair & Expo Center reserves the right to photograph, videotape or record events for its own records,
publicity and promotional purposes.

PUBLICITY AND PROMOTION

Publicity and promotion of your event will help ensure your event is successful and well attended. The Event
Representative will assist in posting information about your event to the Oregon State Fair & Expo Center website. For
the use of the facility name, (Oregon State Fair & Expo Center) in publications, advertisements and other media shall be
submitted to the Event Representative prior to publication or promotion of a public event.


RATES AND FEES

Published rates and fees (separate document: Schedule of Rates and Fees) will be source for quotes to all inquiries, and
will be considered the standard for invoicing events. Oregon State Fair & Expo Center, at its discretion, may waive or
modify published rates and fees when it is deemed in its best interest to do so.


RECYCLING (Refer to GARBAGE REMOVAL/RECYCLING)


ROOM CAPACITIES

Room capacities will vary widely depending upon the specific event function requirements: seating arrangements, staging
and audio/visual set-up. It is necessary to discuss your proposed event function details with your Event Representative to
ensure safe and appropriate allocation of space. General room capacity information is available on the Oregon State Fair
& Expo Center website www.oregonstateexpo.org


SECURITY / POLICE

Permittee may be required to hire a specified number of security personnel as outlined by your Event Representative and
from approved security contractor(s) at the contractors established rate. All public events with expected attendance of
1,000 or more persons and when alcohol will be served, will be reviewed by the Oregon State Police to determine if
officers will be required to be on-site. Permittee is responsible for officer labor costs. Please contact your Event
Representative for detailed information regarding the above requirement or if your event requires any specialized security
due to the needs of a specific guest speaker or other security reason.




                                                                                                                         11
SET-UP INSTRUCTIONS

The Oregon State Fair & Expo Center will require complete information on the physical set-up of your event such as the
utility needs a minimum of ten (10) days prior to the event. It is imperative you review all event details with your Event
Representative as soon as the information known, to ensure all event needs can be met and eliminate late charges for last
minute changes.

Placing your Event Representative on your exhibitor and/or delegate mailing list will keep them better informed about your
event and enable staff to anticipate aspects of your event. Oregon State Fair & Expo Center does not restrict exhibitors
from carrying their own material or setting up their exhibits. Review your decorator contract for specific requirements. All
vehicles, once unloaded, are required to exit immediately from the exhibit area. Exhibitors are required to bring their own
tools, ladders, brooms, hand trucks and other items required to build or transport exhibit materials, tools, carts etc. The
OSF materials and tools cannot be loaned to anyone.


SIGNS AND BANNERS

Signs, banners and posters may not be attached to any part of the Oregon State Fair & Expo Center surfaces or to any of
the furnishings or fixtures of the facility without prior approval from the Event Representative. The Oregon State Fair &
Expo Center has specific approved areas for banner(s) hanging inside and outside the buildings and facilities not block
any permanent facility directional signage. Please contact your Event Representative for detailed information, location and
labor rates.


SMOKING

Smoking is not allowed inside any Oregon State Fair & Expo Center facility, and no less than 10 feet from any entrance.


SOUND SYSTEM

The in-house sound system located in many of the buildings may require supplemental sound equipment depending on
your events production requirements. For detailed information that is specific to your event needs, please contact your
Event Representative.


SPEED LIMIT

For the safety of all patrons, clients and exhibitors the Speed Limit on the fairgrounds is 10 MPH.


TELECOMMUNICATIONS

Telephone: single line analog and multi-line digital telephone service is available at the Oregon State Fair & Expo Center.
Telephone landlines are available through Qwest Communications for a fee, phone Qwest at 503-399-4325 for ordering
information. Upon request, special circuits can be ordered directly from Qwest Communications. For further information,
contact your Event Representative.


W EBSITE www.oregonstateexpo.org

Oregon State Fair & Expo Center website contains information about onsite services, room capacities, upcoming events,
exhibitor and attendee information, decorator rules and regulations, exhibitor utility order forms and late breaking news.
The website features a chronological event listing, with your permission your event will be added on the calendar page.


W I-FI

High-speed internet access can be ordered through Comcast. Contact your Event Representative for more information.

                                                                                                                          12
Oregon State Fair & Expo Center
                     Directions to the Oregon State Fair & Expo Center in Salem, Oregon


From The South
Take I-5 northbound to Exit 253 and turn left at the signal. Follow Mission Street to 17th Street and turn right onto 17th
                                                                                                             th
Street. Follow 17th Street all the way to the fairgrounds. The fairgrounds property begins on corner of 17 and Sunnyview
                                                 th
Avenue. The main office is located at 2330 17 Street in the Jackman-Long Building.

From The North
Take I-5 southbound to Exit 258 (Portland Road). Turn right onto Portland Road and continue to Lana Avenue. Turn left
                                                                                             th
onto Lana and follow signs to fairgrounds. Turn right on Silverton Road and turn left onto 17 Street. The main office is
                  th
located at 2330 17 Street in the Jackman-Long Building.

From The East
Travel west on Hwy 22 and follow, it turns into Mission Street. Follow Mission Street to 17th Street, turn right and continue
                                                                            th
on 17th to the fairgrounds. The fairgrounds property begins on corner of 17 and Sunnyview Avenue. The main office is
                    th
located at 2330 17 Street in the Jackman-Long Building.

From the W est
Travel east on Hwy 22. Cross over Center Street bridge and continue on Center Street to Capitol. Turn left on Capitol
                                                                  th
Street to Sunnyview Road. Turn right onto Sunnyview Avenue to 17 Street.

The Fairgrounds Property: 17th Street (Westside), Sunnyview Avenue (Southside), and to the North of the
fairgrounds is Silverton Road.




Parking Lot Access

                                            th
Jackman-Long Building                    17 Street Access                  Red/White Gates
                                            th
Columbia Hall                            17 Street Access                  Red/Green Gates
                                            th
Floral Building                          17 Street Access                  Red/Green Gates
                                            th
Cascade Hall                             17 St. & Sunnyview Access         Red/Main Gates
Pavilion                                 Sunnyview Avenue Access           Main Gate/Separate Driveway
Horse Show Stadium/Barns                 Silverton Road Access             Blue Gate
4-H Barn/Livestock                       Silverton Road Access             Yellow/Blue Gates
FFA Pavilion/Willamette Art Center       Silverton Road Access             Yellow Gate




                                                                                                                           13
LANA AVE.



                                                                                                                  PA R K IN
                                                                                                                              G



                                                              BLUE
                                       BE                     GATE
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                                                                                    IO N          K

                                                                                                             H IS TO
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                                                                                                                                                                                                                             PINK GATE


                          YELLOW
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                                                                                                      RED GATE




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                                                                                                                                                                                                                                           SUN
                                                                                                                   PUBLIC PARKING                                  17TH STREET

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0 client services guide_jan09

  • 1. Oregon State Fair & Expo Center CLIENT SERVICE GUIDE May 2008 (rev.1/09) Table of Contents Oregon State Fair (OSF) Staff Directory ------------------------------------------------------- Page 2 Permittee Checklist and Information Due Dates ----------------------------------------------- Page 3 General Information (Listed in Alphabetical Order) Animals -------------------------------------------------------------------------------------- -- Page 4 ATM’s Booking Procedures Camping – RV Parking ------------------------------------------------------------------------- Page 5 Cancellations Decorating Deliveries -------------------------------------------------------------------------------------- Page 6 Deposit Payments Disabilities Electrical Service Event Representative Exclusive Services Exhibits----------------------------------------------------------------------------------------- Page 7 Fire Regulations First Aid Floor Plans Floor Care Food and Beverage Service ------------------------------------------------------------------- Page 8 Forklift Service Garbage Removal/Recycling Insurance/Indemnification Internet and Networking ----------------------------------------------------------------------- Page 9 Janitorial Service Keys Licenses and Permits Lost and Found Media Motorized Vehicles Move in/Move out------------------------------------------------------------------------------ Page 10 Parking Payment Schedule Photography/Video ---------------------------------------------------------------------------- Page 11 Publicity and Promotion Rates and Fees Recycling Room Capacities Security/Police Set-Up Instructions ---------------------------------------------------------------------------- Page 12 Signs and Banners Smoking Sound System Speed Limit Telecommunications Website Wi-Fi Maps/Directions/Parking Directions to OSF ------------------------------------------------------------------------------ Page 13 OSF Parking Locations OSF Map --------------------------------------------------------------------------------------- Page 14 1
  • 2. Oregon State Fair & Expo Center DIRECTORY www.oregonstateexpo.org Event Sales and Service: Wayne Petersen – Event Representative -------------------------------------- 503-947-3246 Wayne.Petersen@state.or.us Jeff Trejo – Event Representative ------------------------------------------------ 503-947-3257 Jeff.Trejo@state.or.us Desa Swaim – Event Support ---------------------------------------------- ------ 503-947-3308 Desa.Swaim@state.or.us Suzy Miller – Central Services ---------------------------------------- ------------ 503-974-3211 Suzy.Miller@state.or.us Catering and Food Concessions: Premier Services Group ------------------------------------------------------------ 503-371-2399 Email: pfsosf@yahoo.com Event Support Services: Fire Marshall: Salem Deputy Fire Marshal ----------------------------------- 503-588-6245 Police Service: Oregon State Police ------------------------------------------- 503-375-3555 Phone Service: Qwest ---------------------------------------------------------- ---- 503-399-4325 W i-Fi Service: Comcast -------------------------------------------------------- --- 503-617-1152 Oregon State Fair & Expo Center 2
  • 3. PERMITTEE CHECKLIST The following is a guideline for clients use in submitting the necessary information and material to the Oregon State Fair & Expo Center: Event Name: __________________________ Event Date: ________________ Signed Facility Use Permit Date: _______________ Deposit Due Date: _______________ Final Rental Payment Due Date: ______________ Preliminary floor plans and equipment needs list is required to your Event Representative for review by Date: _______________ For catered events at the Oregon State Fair & Expo Center contact o Premier Services Group 503-371-2399 Certificate of Liability Insurance (if applicable) provided to Event Representative prior to event Date: ______________ List of show exhibitors and vendors Date: ______________ Electrical layout/needs 10 days prior to event (to avoid fees) Date: _______________ Larger Trade Shows that are open to the public are to submit floor plans to Fire Marshall for approval prior to the event and copy provided to the OSF. Date: ________________ Credit Card on file with Oregon State Fair & Expo Center for incidentals incurred during event. Please Note: Failure to provide information above by the established deadline (s) m ay result in additional fees and labor charges . Oregon State Fair & Expo Center GENERAL INFORMATION (Listed in Alphabetical Order) 3
  • 4. ANIMALS Animals or pets, with the exception of ADA Service Animals, are not allowed inside Oregon State Fair & Expo Center buildings and facilities except as an approved exhibit, activity or performance legitimately requiring use of animals. The ADA defines a service animal as any guide dog, signal dog or other animal individually trained to assist an individual with a disability. If animals meet the ADA definition, they will be allowed on grounds as service animals under the ADA. ATM’S The OSF has ATM’S on grounds available for use, transaction fees apply and may be in addition to the fee your bank charges. BOOKING PROCEDURES When a new or return client wishes to reserve, book or hold a date for an event at one of the Oregon State Fair and Expo Center the following procedures will apply: Qualification All new and some returning clients must qualify to hold an event at the fairgrounds. Such qualification may include some, or all of the following elements: • Financial feasibility • Regulatory compliance • Future potentiality • Ability to provide references • Community/Neighborhood standards Courtesy Hold A ‘Courtesy Hold’ is not a binding agreement to rent a facility. It is an offer as a courtesy to allow potential clients a chance to assemble information or programming before making a commitment to book an event. An Event Representative may place a hold on the Scheduling Calendar, at no cost to the client under the following condition(s): a) Scheduling Calendar is checked for facility availability b) Event must qualify under OSF Spacing policy. c) A brief overview of rules applicable to specific event explained and reviewed with client. d) A client may be limited to no more than four events within one calendar year. e) Client must provide current contact information. f) If no contact has been made by the client to the Event Representative within one month of the event, ‘Holds’ on the Scheduling Calendar will be canceled. In the case of more than one client requesting to hold the same date, such holds will be labeled on the scheduling st nd calendar as “1 Hold”, “2 Hold”, etc., and will be prioritized by date of hold requests Hold Challenge A client wishing to BOOK an event on a date that is on hold by another, may challenge such hold on the Scheduling Calendar. The client holding the date will be contacted and given no more than two business days to commit to a “booked” status or release the date of the hold. If date becomes available, the challenging client must be prepared to place their event in “booked” status, pay all required fees and sign required Facility Use Permit. Holds will automatically be removed from the Scheduling Calendar if client has made no contact to confirm within one month of scheduled event. 4
  • 5. Booked Status An event is considered ‘BOOKED’ when a client, following a discussion with an Event Representative, makes a commitment and agrees to facility use terms and applicable payments. A Facility Use Permit is then drafted and mailed to the client. Client must sign and return Permit by the requested payment date. Failure of the client to follow such procedures may result in cancellation of the Facility Use Permit and release of the event date. While events generally will not be booked more than one calendar year ahead, Oregon State Fair & Expo Center, at its sole discretion, may book any qualified event for any future date. Booked-Pending After a client has committed to a date and has requested a booking, the Facility Use Permit will be drafted and mailed. During the time documents are being processed, or are in transit, said event will be considered BOOKED-PENDING, but will be treated the same as BOOKED events for calendar scheduling. Facility Use Permits not received by due date may result in cancellation. Booking Recurring Events Most recurring events will be given first right of refusal for the same dates in forthcoming years, as long as client remains in good standing with Oregon State Fair & Expo Center. For this purpose, the first weekend of any given month refers to the first full weekend (Saturday and Sunday). CAMPING –RV PARKING No overnight camping is allowed on the fairgrounds, except in designated RV parking areas. RV parking may be limited to dry camping only, depending on event and date. Overnight or RV camping is not available to the public. Please contact your Event Representative for further information. CANCELLATION OSF will cancel and release the dates of BOOKED-PENDING events if payment and signed documents are not received by the indicated due date. Clients canceling an event after booking and making full payment of fees and estimated charges will receive a refund, less the 30% deposit, (see “Payment Schedule”). Should you have any questions or require clarification, please contact your Event Representative. DECORATING Decorator and display companies hired or contracted by Permittee are required to set-up and tear down within the dates and times specified in the Facility Use Agreement with Oregon State Fair & Expo Center. OSF does not provide furniture or equipment for Permittee or vendor use. Furniture rentals should be arranged through the designated decorator/display company for your event. Fastening of signs or decorations No adhesives, tacks, nails, or other damaging material can be used to affix items to doors, tables, walls, windows and other exterior surfaces in any location at the Oregon State Fairgrounds & Expo Center. Contact your Event Representative for decorating options. Balloons No “lighter then air” filled balloons are permitted in the facility without the express written permission of an Event Representative. No equipment, pallets or waste materials maybe left beyond the Facility Use Agreement timeframe or charges maybe incurred and maybe charged to Credit Card on file. Any damage, facility charges or other costs incurred by display, decoration or labor contractor is the full responsibility of the Permittee. Please ensure your decorator reviews the rules and regulations as noted above to eliminate any additional charges. 5
  • 6. DELIVERIES TO FAIRGROUNDS The Fair will not accept freight deliveries before the event, as storage facilities are not available. Freight deliveries expected during the Event must be received by Permittee with storage and unloading pre-arranged with the Event Representative. As a courtesy, Oregon State Fair & Expo Center will receive smaller parcels (no COD’s) from couriers such as USPS, UPS, Fed Ex or others but will not be responsible for loss, theft or damage after they are received. It is the Permittee responsibility to obtain such parcels in a timely manner. DEPOSIT PAYMENTS (see “Payment Schedule”) DISABILITIES The Oregon State Fair & Expo Center supports compliance with the Americans with Disabilities Act and most public facilities on grounds currently comply with ADA standards. It is the Permittee responsibility to comply with event related needs (i.e., special seating areas, wheelchairs Handicap parking spaces or areas are marked and must be observed by all attendees. OSF does not supply wheelchairs. Contact your Event Representative for alternatives. ELECTRICAL SERVICE Electrical Services must be pre-arranged with the Oregon State Fair & Expo Center and will be charged at the established rates. Electrical Services are supplied exclusively through OSF. Depending on location, OSF can supply most electrical orders. Permittee electrical requirements shall be submitted to the Event Representative 10 days prior to the event start date. Electrical Cords Extension cords and re-locatable power taps shall be intended for heavy-duty use, a minimum 16 gauge, polarized, grounded type, with a 3-prong plug. The use of non-grounded, multiple-plug, or any extension cord 16 gauge or less (“zip cord”) is prohibited. Extension cords and re-locatable power taps shall be in good condition without splices, deterioration or damage. No electrical appliance, power tap, or extension cord shall be used if it is damaged or altered in any way. Any appliance or extension cord, placed through a public access area, must have protection by foot traffic cover or extendion overhead at least eight feet above floor level. EVENT REPRESENTATIVE Your Event Representative will assist you in space selection and issuing the Facility Use Permit as well as any addendums or special attachments as needed. They will work with you to ensure you fully understand the agreement and answer any contractual questions you may have. It is the Event Representative’s responsibility to ensure clients adhere to the Facility Use Permit. The Event Representative is responsible to follow up with you after your event is completed to ensure your event was a success and discuss any questions you may have pertaining to that specific event and booking future events. The Event Representative will assist in room layout and organizing staff and services that are available through Oregon State Fair & Expo Center to ensure your event requirements are fully met. The Event Representative is your primary contact once the Facility Use Permit is signed. EXCLUSIVE OSF SERVICES The following is a list of services provided by the Oregon State Fair & Expo Center. The services are exclusive to OSF, no contractor shall be brought on to the property to provide the following services. It is important to know OSF services cannot be up-charged with the additional cost passed on to vendors and/or exhibitors: • ATM’s • Catering and Concessions • Electrical • Parking On-Site 6
  • 7. EXHIBITS All exhibits shall be transported in and out of the Oregon State Fair and Expo Center during designated move-in, move-out times listed on the Facility Use Permit. Other public spaces at OSF may not be obstructed by exhibits, vendors or closed access to the public. Doors, windows, fire hose cabinets, first aid stations, pull stations, fire extinguishers or house lighting attachments may not be covered or obstructed. Unprotected open flames are not permitted in buildings. If you are unsure about the safety or legal compliance of any exhibit, contact your Event Representative. FIRE REGULATIONS Floor plans require advance written approval by the Event Representative. Aisles and exits, as designated on approved show plans, must be kept clean and free from obstruction. Fire lanes in and around the facility must remain clear and unobstructed. The Permittee is responsible for advising exhibitors about Fire Regulations. All exhibit booths must be cleared of combustible rubbish daily. All decorations, including but not limited to drapes, signs, banners, acoustical materials, hay, straw, moss, bamboo, plastic cloth fabric, linen and similar decorative materials must be flame retardant. Please contact your Event Representative for more details. Internal combustion engines and vehicles on static display cannot contain more than a quarter (1/4) tank of gasoline or fuel and must be inoperable (i.e. battery and/or ignition disconnected). Fuel caps must be taped or locked shut. Additional details regarding OSF fire regulations are available from your Event Representative. FIRST AID Oregon State Fair & Expo Center has several First Aid Kits located throughout the fairgrounds. Please contact your Event Representative for more information. FLOOR PLANS Permittee must submit floor plans, equipment orders, electrical orders, and any other instructions to the Event Representative in writing no later than ten (10) working days prior to event move-in date. Failure to do so may result in late fees and additional labor charges. Some event floor plans must be pre-approved by the Fire Marshal before the event start date. Ask your Event Representative if your event has this requirement. Designated public walkways, both inside or outside buildings, shall be maintained to a minimum of 8 feet clear width. Any public walkway designated as an exit passage shall have a minimum of 10 feet clear width. Additional width maybe required by the Fire Marshal. No exhibit, booth, or portion of an exhibit or booth, or any other obstruction shall extend into a designated walkway. FLOOR CARE The floors of most Oregon State Fair & Expo Center facilities range from sealed concrete, tile or carpet. Precautions must be exercised by Permittee and exhibitors to protect all floor surfaces: • Vehicles parked on carpet must have a drip pan place underneath. • All displays using bark dust or paving stones must have plastic sheeting or vis-queen placed between floor and display, regardless of floor type. • High tack floor marking or carpet tape may leave residue that will incur extra cleaning charges. It is recommended low tack tape is used for these purposes. • Chewing gum left on floor will incur extra cleaning charges, regardless of floor type. 7
  • 8. FOOD AND BEVERAGE All catering, concessions, food and beverage services will be provided exclusively by Premier Services Group. No outside food and beverage suppliers are permitted on the premises. All food and beverage operations within Oregon State Fair & Expo Center and on the fairgrounds property are exclusive to OSF. Permittee shall not share in any revenues generated by caterer. Contact your Catering Representative for menu selections, payment policies, guarantee and additional catering services. Menus are available from the Premier Food Services catering office at 503-371-2399. A guaranteed attendance figure for all catered food and beverage functions is required 3 to 5 business days (depending on the size of the event) prior to each function (excluding weekends and holidays); Otherwise, the estimated number will be taken as the guarantee and invoiced accordingly. Premier Services may enforce a minimum guarantee in order for concessions to stay open when required to do so. Alcohol Consumption The consumption of alcoholic beverages is restricted to the licensed area and only during those times as Premier Food Services, concession stands are open or as ordered through the catering agreement. For safety reasons, alcohol consumption is not permitted during ingress/egress times. Sampling Food and beverage sampling is permitted with the prior approval of the Event Representative. All sampling of food and beverage products is subject to compliance with generally accepted standards of health, safety and sanitation and the specific requirements of the Marion County Health Department. Sampling of product will be at no cost to the patron, will be limited to a sample size and maybe limited by the facilities’ Corporate Sponsorship and catering agreements. Please discuss your plans with your Catering Representative and Event Representative prior to your event. FORKLIFT SERVICE Oregon State Fair & Expo Center does not provide forklift service. Exhibitor forklift needs should be contracted through Permittee decorator. Permittee may also consider renting a forklift from an outside rental company for the benefit of its exhibitors. Contact your Event Representative for more detail. GARBAGE REMOVAL/RECYCLING Please identify any specialized waste removal needed for your event. Including debris from theme décor set-ups (trees, plants, bark-mulch, etc.) or is a result of event activities (food sampling, non-reusable crates/ wrapping, etc.). Additional costs maybe charged to Permittee for the removal of excessive trash, pallets and other materials after the event. The Event Representative will be able to advise you in detail. The Oregon State Fair & Expo Center is committed to recycling and provides recycling areas within the exhibit halls for all exhibitors to use. In addition, there are specialized recycling containers with designated labels throughout the facility to meet your event waste needs. INSURANCE / INDEMNIFICATION (Refer Terms & Conditions) 8
  • 9. INTERNET AND NETW ORKING Broadband internet service is available to exhibit booth areas by either wireless router or cable hook-up, depending on the location. High-speed internet access is provided by Comcast at the prevailing rate. You may phone Comcast at 503-617- 1152 for more information. JANITORIAL SERVICE Restroom maintenance and general trash removal is included in the basic room rental. However, depending on the nature of these events, additional housekeeping costs maybe incurred. The Event Representative will be able to assist in identifying areas that have potential cost implications. Client and exhibitors maybe asked to remove all signage and exhibit materials by the end of their contracted move-out time. Oregon State Fair & Expo Center is not responsible for any items left beyond the contracted move-out time. If there is an inordinate amount of debris left after the event, there will be a charge for the removal. Your contracted decorator should oversee the removal of all the debris prior to their departure to ensure charges will not be added. KEYS Depending on the event, and the facility, keys maybe checked out to the Permittee. All keys given out must be returned immediately after the ending date of event. Lost keys will incur a $100.00 per key charge. LICENSES/PERMITS The Permittee is responsible for obtaining all licenses, permits and approvals from the appropriate regulatory boards and authorities that may be required for, but not limited to, staging the event. Exhibitor(s) shall comply with all laws, rules, regulations, and codes of the State of Oregon, Marion County, City of Salem, and the Oregon State Fair & Expo Center that include, but not be limited to, workers compensation insurance, health and safety, fire, construction, utilities and animal, livestock regulation. LOST AND FOUND All lost and found articles are catalogued and stored for 30 days. After that period, all articles are disposed of at the sole discretion of Oregon State Fair & Expo Center. This includes booth/display items left behind by exhibitors. Any inquiries regarding lost and found items should be directed to Central Services at 503-947-3247 (ext. ”0”) or to your Event Representative. MEDIA If your event is expected to attract media attention, please advise your Event Representative so they may arrange for early entry, additional electricity, or special access needs. MOTORIZED VEHICLES All motorized vehicles owned by OSF are to be operated by authorized OSF personnel only. Motorized carts (scooters, golf carts, etc.) used for convenience are not allowed in pubic areas and does not include carts used by patrons with disabilities. Vehicles as static displays are subject to the Fire Marshal Regulations. Please consult your Event Representative if you have questions. 9
  • 10. MOVE IN/ MOVE OUT Permittee must schedule move-in and move-out days and times when booking an event. A member of the OSF staff must be on-site during event move-in/move-out times. Move-in/move-outs times that extend into the evening may be subject to a labor fee. Generally, half of the building lights and limited restrooms will be available for Permittee and vendor use. When a large number of exhibitors move in, additional restrooms may be provided upon Permittee request to your Event Representative. PARKING Sufficient parking is available for all events taking place at the Oregon State Fair & Expo Center property. Specific parking areas, entry and exit gates to be used for the event will be determined by the Event Representative or OSF contracted parking company. A per-car parking charge will apply to public attended events. OSF contracted parking company is responsible for placing signs, directing patrons where to park, and collecting fee(s). Alternate arrangements for per-car parking charge may apply to your event, contact your Event Representative for more information. PAYMENT SCHEDULE FOR NEW ER CLIENTS (Less than ten year history) It is the intent of the Oregon State Fair & Expo Center to avoid post-event “accounts receivables” and in most cases, full payment of facility rental and fee(s) will be due before the event occurs. This applies to Expo Clients (Permittee) with less than a ten year history of producing events at this facility, regardless of the event name. The prepayment schedule will be clearly shown on the Facility Use Permit and will be as follows: • A deposit equal to 30% of the facility fee is due soon after receipt of the Facility Use Permit. If the event is cancelled after payment received, the deposit amount will not be refunded. • Remaining 70% of facility rental fee, plus any estimated charges and will be due no later than two weeks before the event. • The specific due dates will be indicated on the Facility Use Permit. Additional fees maybe incurred, includes such charges as electrical orders, accessories, labor, trash removal or damage charges. These fees maybe paid in one of the following ways: a) Pay in advance from an estimate of charges by the Event Representative, based on preliminary requests from client. (Overpayments will be promptly refunded) b) Client’s credit card number (Visa, MasterCard and Discover) held and used to pay additional fees after event is complete. PAYMENT SCHEDULE FOR ESTABLISHED CLIENTS (Ten year or more history) The following payment/deposit schedule will be submitted Expo Clients (Permittees) who have established an excellent payment history while producing events at the Oregon State Fair & Exposition Center for ten years or more. This Established Client Schedule applies to the actual association, club or company named as Permittee, and not the event or event name. • A deposit equal to 10% of the facility fee is due soon after receipt of the Facility Use Permit. If the event is cancelled after payment received, the deposit amount will not be refunded. • Remaining 70% of facility rental fee, plus any additional incurred charges will be invoiced soon after the event. • The specific due dates will be indicated on the Facility Use Permit and subsequent invoices. Loss of Established Client Designation Established clients who fail to make both deposit payments, or after-event invoice payments by the indicated due dates will be determined Past Due and may have their payment schedule status changed to “Newer Client” designation and payment schedules for future events will reflect such. Such designation changes will be determined by Oregon State Fair & Exposition Center management, and will be deemed final. After-Event Invoicing In such cases client is to be invoiced after the event has taken place, payment must be paid in full by due date. Failure to pay by due date will be determined Past Due and will result in interest accumulation (18% annual rate), 10
  • 11. or account being turned over to a collection agency and may result in disqualification from having future events at the Oregon State Fair & Exposition Center. Invoice Disputes It is expected that disputed invoices will be brought to Oregon State Fair & Exposition Center’s attention immediately. Such disputes will be investigated thoroughly and resolved as quickly as possible. However, only the disputed amount from a particular invoice may be held from payment. Remaining amounts not in dispute must be paid according to the indicated due date. Failure to pay amounts not in dispute will be determined Past Due. Cash Payments It is imperative that clients paying by cash receive an official Oregon State Fair receipt at the time such payments are made. PHOTOGRAPHY / VIDEO Oregon State Fair & Expo Center reserves the right to photograph, videotape or record events for its own records, publicity and promotional purposes. PUBLICITY AND PROMOTION Publicity and promotion of your event will help ensure your event is successful and well attended. The Event Representative will assist in posting information about your event to the Oregon State Fair & Expo Center website. For the use of the facility name, (Oregon State Fair & Expo Center) in publications, advertisements and other media shall be submitted to the Event Representative prior to publication or promotion of a public event. RATES AND FEES Published rates and fees (separate document: Schedule of Rates and Fees) will be source for quotes to all inquiries, and will be considered the standard for invoicing events. Oregon State Fair & Expo Center, at its discretion, may waive or modify published rates and fees when it is deemed in its best interest to do so. RECYCLING (Refer to GARBAGE REMOVAL/RECYCLING) ROOM CAPACITIES Room capacities will vary widely depending upon the specific event function requirements: seating arrangements, staging and audio/visual set-up. It is necessary to discuss your proposed event function details with your Event Representative to ensure safe and appropriate allocation of space. General room capacity information is available on the Oregon State Fair & Expo Center website www.oregonstateexpo.org SECURITY / POLICE Permittee may be required to hire a specified number of security personnel as outlined by your Event Representative and from approved security contractor(s) at the contractors established rate. All public events with expected attendance of 1,000 or more persons and when alcohol will be served, will be reviewed by the Oregon State Police to determine if officers will be required to be on-site. Permittee is responsible for officer labor costs. Please contact your Event Representative for detailed information regarding the above requirement or if your event requires any specialized security due to the needs of a specific guest speaker or other security reason. 11
  • 12. SET-UP INSTRUCTIONS The Oregon State Fair & Expo Center will require complete information on the physical set-up of your event such as the utility needs a minimum of ten (10) days prior to the event. It is imperative you review all event details with your Event Representative as soon as the information known, to ensure all event needs can be met and eliminate late charges for last minute changes. Placing your Event Representative on your exhibitor and/or delegate mailing list will keep them better informed about your event and enable staff to anticipate aspects of your event. Oregon State Fair & Expo Center does not restrict exhibitors from carrying their own material or setting up their exhibits. Review your decorator contract for specific requirements. All vehicles, once unloaded, are required to exit immediately from the exhibit area. Exhibitors are required to bring their own tools, ladders, brooms, hand trucks and other items required to build or transport exhibit materials, tools, carts etc. The OSF materials and tools cannot be loaned to anyone. SIGNS AND BANNERS Signs, banners and posters may not be attached to any part of the Oregon State Fair & Expo Center surfaces or to any of the furnishings or fixtures of the facility without prior approval from the Event Representative. The Oregon State Fair & Expo Center has specific approved areas for banner(s) hanging inside and outside the buildings and facilities not block any permanent facility directional signage. Please contact your Event Representative for detailed information, location and labor rates. SMOKING Smoking is not allowed inside any Oregon State Fair & Expo Center facility, and no less than 10 feet from any entrance. SOUND SYSTEM The in-house sound system located in many of the buildings may require supplemental sound equipment depending on your events production requirements. For detailed information that is specific to your event needs, please contact your Event Representative. SPEED LIMIT For the safety of all patrons, clients and exhibitors the Speed Limit on the fairgrounds is 10 MPH. TELECOMMUNICATIONS Telephone: single line analog and multi-line digital telephone service is available at the Oregon State Fair & Expo Center. Telephone landlines are available through Qwest Communications for a fee, phone Qwest at 503-399-4325 for ordering information. Upon request, special circuits can be ordered directly from Qwest Communications. For further information, contact your Event Representative. W EBSITE www.oregonstateexpo.org Oregon State Fair & Expo Center website contains information about onsite services, room capacities, upcoming events, exhibitor and attendee information, decorator rules and regulations, exhibitor utility order forms and late breaking news. The website features a chronological event listing, with your permission your event will be added on the calendar page. W I-FI High-speed internet access can be ordered through Comcast. Contact your Event Representative for more information. 12
  • 13. Oregon State Fair & Expo Center Directions to the Oregon State Fair & Expo Center in Salem, Oregon From The South Take I-5 northbound to Exit 253 and turn left at the signal. Follow Mission Street to 17th Street and turn right onto 17th th Street. Follow 17th Street all the way to the fairgrounds. The fairgrounds property begins on corner of 17 and Sunnyview th Avenue. The main office is located at 2330 17 Street in the Jackman-Long Building. From The North Take I-5 southbound to Exit 258 (Portland Road). Turn right onto Portland Road and continue to Lana Avenue. Turn left th onto Lana and follow signs to fairgrounds. Turn right on Silverton Road and turn left onto 17 Street. The main office is th located at 2330 17 Street in the Jackman-Long Building. From The East Travel west on Hwy 22 and follow, it turns into Mission Street. Follow Mission Street to 17th Street, turn right and continue th on 17th to the fairgrounds. The fairgrounds property begins on corner of 17 and Sunnyview Avenue. The main office is th located at 2330 17 Street in the Jackman-Long Building. From the W est Travel east on Hwy 22. Cross over Center Street bridge and continue on Center Street to Capitol. Turn left on Capitol th Street to Sunnyview Road. Turn right onto Sunnyview Avenue to 17 Street. The Fairgrounds Property: 17th Street (Westside), Sunnyview Avenue (Southside), and to the North of the fairgrounds is Silverton Road. Parking Lot Access th Jackman-Long Building 17 Street Access Red/White Gates th Columbia Hall 17 Street Access Red/Green Gates th Floral Building 17 Street Access Red/Green Gates th Cascade Hall 17 St. & Sunnyview Access Red/Main Gates Pavilion Sunnyview Avenue Access Main Gate/Separate Driveway Horse Show Stadium/Barns Silverton Road Access Blue Gate 4-H Barn/Livestock Silverton Road Access Yellow/Blue Gates FFA Pavilion/Willamette Art Center Silverton Road Access Yellow Gate 13
  • 14. LANA AVE. PA R K IN G BLUE BE GATE B A RE F N SH GRAY H O OW GATE B A RR S E N 4H HOR F FA WARm S E PAV IL IO B ARN -U N ARENA P FORST ER PAV ILL IV E S TO C IO N K H IS TO R IC S H SILV ERTO N ROA D NE O S TA D IU W H O R y m SE TR F PAV ILFA UL IO PO N PINK GATE YELLOW GATE C ASC PA R K IN A G 4 E X H -H GAR PA R K IN HALL DE B U IL D IB IT B U IL DD E N G IN G IN G L A m P H .B . DAy IT H E A COLU TRE m HALL BIA JAC K mAN ATE -LON G BU AD IN G IL D IN G RO MA GREEN GATE SALEm W ARmORy VIE RED GATE Ny SUN PUBLIC PARKING 17TH STREET