Quality problems in IT-projects for non-commercial customers in Russia (in 13 pictures)

1. Quality problems in IT-projects
for non-commercial customers in
Russia
(in 13 pictures)
Eng Ivan Selikhovkin

2. Usual scenario.
Customer gains a financial resources for the project

3. He thinks about the triple constraints. Time and cost –
are already defined and can be modified in future
He provides this information for the sellers

4. Potential sellers have to confirm this
conditions (otherwise – they will be out
of project)

5. Time is up. And sellers are ready to close they works.
Budget and schedule - are constant. So quality –
is the only variable point

6. Customer is shocked by quality. But – he
has no choice.

7. It can be trouble for him– to abandon the results of
work. No results - no fee for seller. All money remains
in budget. Its extremely bad for Customer.
So, he has to confirm: “work completed”, “project is
closed”

8. Sellers are happy. They are searching for a new orders.

9. New project – same story. Customer trying to select seller
carefully.
But common state order rules do not allows
him to reject "low-rate" offers.

10. Old friends are here again. They are ready for new
projects (with low cost, time and QUALITY).

11. All hopes of the customer are broken before the project
starts.

12. Sad facts
! ?
On average, the cost of the project exceeds In 2009 auction for technical support database
budget for 50-100% (state order procedure) gave a price reduction
(Edward Yourdon «Death March») with 720 million rubles to 295 million rubles (2,5
times)
(Expert magazine № 41 dated 06.10.2009)

13. Sad facts
! ?
On average, the cost of the project exceeds In 2009 auction for technical support database
budget for 50-100% (state order procedure) gave a price reduction
(Edward Yourdon «Death March») with 720 million rubles to 295 million rubles (2,5
times)
(Expert magazine № 41 dated 06.10.2009)
From the more than 8 thousand system projects, The total budget savings at the expense
16% met the deadline, budget, and led to the of the procedures for placing public
expected results. Perform all other required orders amounted to 11.06 billion rubles
conditions change.
(Standish Group, 1996) (Economical Department of Government
of Saint-Petersburg, 2009)

14. Sad facts
! ?
On average, the cost of the project exceeds In 2009 auction for technical support database
budget for 50-100% (state order procedure) gave a price reduction
(Edward Yourdon «Death March») with 720 million rubles to 295 million rubles (2,5
times)
(Expert magazine № 41 dated 06.10.2009)
From the more than 8 thousand system projects, The total budget savings at the expense
16% met the deadline, budget, and led to the of the procedures for placing public
expected results. Perform all other required orders amounted to 11.06 billion rubles
conditions change.
(Standish Group, 1996) (Economical Department of Government
of Saint-Petersburg, 2009)
World experience argues with Russian reality in state
order.

15. How about the quality in these projects?

16. Thanks!
Ivan Selikhovkin (project manager)
income.post@gmail.com
www.selikhovkin.ru
skype: selikhovkin