1. Israel Quinones
3327 West 126 Street Cleveland, Ohio 44111
(216) 820-5357
israelquinones9@gmail.com
CAREER SUMMARY:
 Dynamic electronic technician possessing extensive experience important to supporting a
field service atmosphere, can easily resolve customer complaints, concerns or issues as
well as promote products and services
 Checked functioning of newly installed equipment at customer sites to evaluate system
performance under actual operating conditions. In addition, can multi-task through
various assignments such as operating computer software answer service calls
 Can schedule maintenance visits, maintain detailed service reports, order spare parts and
assist co-workers to ensure that quality performance checks were met.
SUPPORTIVE SKILLS:
 Troubleshooting
 Repair
 Soldering
 Interpret Schematics
 Calibration
 Bilingual Spanish/English
 Schedule Service Calls
 Spare Parts Inventory Management
 Filing Documents
 Phone Customer Support
 Computer Literacy
 WorkKeys
 Certificate ID: WN2B9X2CB5F0
 Locating Info SC 76 Lev 4
 Reading For Info SC 80 Lev 5
 Applied Math SC 80 Lev 5
WORK HISTORY:
Technical Support Rep American Power Conversion West Kinston, RI 03/1998-03/1999
Duties: Answer hardware or software customer questions and resolve problems on the phone using
computers, Faxes or consulting Engineering. Provide technical instruction and consultation to junior
Technical Support Reps.
Field Service Engineer Exide Electronics Raleigh, NC 10/1987-09/1997
Duties: Install, inspect, maintain, troubleshoot and repair customer UPS and Battery equipment.
Maintain, retrofit, and provide technical support for the products, both in-house and on site.
Instruct customers on the operation and maintenance of equipment. Provide technical instruction
and guidance to new and less experienced technicians. Test circuits and equipment utilizing
various tools and machines such as computers, software, DMMs, Oscilloscopes, circuit diagram,
etc. Analyze malfunctions in equipment and interpret maintenance manuals, using knowledge of

2. systems and electronics to isolate and correct issues. Respond to emergency calls and for
intervention. Maintain service equipment, tools and documentation.
Electronic Technician B&C Calibration San Juan, PR 06/1982-08/1987
Duties: Maintain, test and repair a variety of instrumentation and equipment. Make sure that
instruments, gauges and testing devices are calibrated correctly and give accurate readings. Work
in the field for manufacturing companies. Calibrating instruments and troubleshooting, installing
and repairing components. In addition, set up laboratory and testing equipment. Also responsible
for working with vendors and ordering the necessary parts for repairs.
EDUCATION:
Towards Employment Networks4 Success September 2016 Cleveland, OH
San Juan Technical Institute AA Electronics May 1982 San Juan, PR
Yauco Vocational School Electronics May 1979 Yauco, PR