The world of work is transforming at an unrelenting pace – product development is increasingly complex and uncertain, the speed of decisions and delivery are escalating at an exponential pace, customers are demanding more attention and responsiveness, and the workforce is entering with new expectations of engagement. Through all of this, 80% of managers continue to believe they are operating effectively with their employees, yet only 25% of employees agree. Something is wrong! Most leaders are unaware of how their own thoughts and actions are working against their leadership objectives. Ineffective leadership fuels the top impediments limiting organizational agility and growth – the fear of losing control, the resistance to change and contrasting values. Pete illustrates how leadership agility improves self-awareness, amplifies decision-making, improves outcomes and grows organizational resilience and capacity in highly complex and fast-paced environments. Through the art of story telling from his two decades of personal experience, as well as the experiences of other senior leaders with whom he has coached, Pete spotlights six critical mistakes you may be unaware of in your own leadership practice, how they may be working against your intent, and how to reorient your focus to improve your leadership outcomes.

1. by Trail Ridge © 2005 - 2017
Ignite Your Leadership Agility
Five Six Mistakes You’re Making as a Leader
Pete Behrens
@petebehrens
Oops !

2. by Trail Ridge © 2005 - 2017
Pete Behrens
CEC CST
Certified
Enterprise
Coach
Certified
Scrum
Trainer
Certified
Agile
Leadership
CAL
a few clients i work with
board of directors

3. by Trail Ridge © 2005 - 2017
Mistake over-focus on others
You
Organization
is a reflection of you
obedient employees
Do The Agile!

4. by Trail Ridge © 2005 - 2017
A Personal “AHA!”
Pete learns a valuable
lesson in how his kids
reflect his parenting

5. by Trail Ridge © 2005 - 2017
A Personal “AHA!”
How are YOU showing
up as a leader?

6. by Trail Ridge © 2005 - 2017
Management’s Record…
?!
!
R. Hogan & Kaiser, 2005
What we know about leadership. Review of General Psychology
70% SAY THEIR MANAGER
IS THE MOST STRESSFUL
PART OF THEIR JOB.

7. by Trail Ridge © 2005 - 2017
ReFocus on YOU!
“Unless leaders do
their own development
they are unlikely to create
business transformation.”
Quote by Robert Anderson in Mastering Leadership

8. by Trail Ridge © 2005 - 2017
Lars’ Story…
While little has changed in the
way research is conducted.
Lars is taking it personally -
experimenting on himself.
Global Research
Director

9. by Trail Ridge © 2005 - 2017
Experiments on Himself
Paired-Leadership
Mission-oriented
Me-staffing

10. by Trail Ridge © 2005 - 2017
Safe-to-Experiment Culture
Flash-Swarm
Experiments
They not only
experiment on
research,
They experiment
with HOW they
research!

11. by Trail Ridge © 2005 - 2017
Business results
Global Research
Director
Employee engagement growth
Customer satisfaction growth
New contracts signed

12. by Trail Ridge © 2005 - 2017
Ignite Your Leadership Agility
you othersbefore

13. by Trail Ridge © 2005 - 2017
Mistake over-focus on skills
?!
!
2016 Penna Survey as reported at
http://www.rpx2.com/self-awareness-performance-management
80%
Only 25% of
employees agree
80% of Managers
believe they are
supportive of employees
25%

14. by Trail Ridge © 2005 - 2017
Fixing this does not
require skill acquisition.
It requires self
enlightenment !
Self-Awareness is the key
AHA!
Maybe it’s me

15. by Trail Ridge © 2005 - 2017
A Personal “AHA!”
Pete learns a
valuable lesson
regarding his lack
of awareness with
his spouse, Jana

16. by Trail Ridge © 2005 - 2017
A Personal “AHA!”
the expert
Solves problems
Gets work done!
Knows best
Nobody does it better

17. by Trail Ridge © 2005 - 2017
Rachel’s story…
Financial Portfolio
Director
Rachel was seeking to improve
her leadership effectiveness.
She chose
to conduct
a 360° view
of herself

18. by Trail Ridge © 2005 - 2017
Balancing Power Style
Accommodate Assert
Ask
Wait
Listen
Tell
Do
Share

19. by Trail Ridge © 2005 - 2017
Balancing Power Style
Accommodate Assert
Ask
Wait
Listen
Tell
Do
Share
Rachel is over-
accommodative

20. by Trail Ridge © 2005 - 2017
Awareness precedes Change
?
default
new
Developing
Catalyst Habits

21. by Trail Ridge © 2005 - 2017
Self-Awareness is the key
AWARENESS precedes CHOICE
CHOICE precedes CHANGE
AHA!
default
new
?

22. by Trail Ridge © 2005 - 2017
Ignite Your Leadership Agility
you othersbefore
awareness skillsbefore

23. by Trail Ridge © 2005 - 2017
Mistake over-focus on delivering
PACE OF
CHANGE
TECHNOLOGY
Automation
and
G
L
O
BA L I Z A T
IO
N

24. by Trail Ridge © 2005 - 2017
Grace’s story…
Her and her POs conduct Sprint
Reviews with key “Stakeholders”
Business Operations
Leader

25. by Trail Ridge © 2005 - 2017
Experiments with more stakeholders
Feeling
uncomfortable
she opened
the review up
to more real
users…
…and learned a
great deal…

26. by Trail Ridge © 2005 - 2017
change in focus…
Mission Control
Quality
Products
Complicated Outputs
Happy
Customers!
Co-Create & Iterate
Complex Outcomes

27. by Trail Ridge © 2005 - 2017
Business results
Co-creative engagement with stakeholders
Grace now
enables teams
to hear from
stakeholders
directly about
what is working
and what is not

28. by Trail Ridge © 2005 - 2017
Ignite Your Leadership Agility
you othersbefore
experiments deliverybefore
awareness skillsbefore

29. by Trail Ridge © 2005 - 2017
Mistake over-focus on behavior
Don’t be a January Person
January February
73%
of people
give up on their
fitness goals
bodybuilding.com in November 2012

30. by Trail Ridge © 2005 - 2017
Satty’s Story…
Managing IT Director
Global Consulting Firm
Facing a global financial crisis,
Satty confronted tough decisions

31. by Trail Ridge © 2005 - 2017
Radical Re-structuring
Like many
organizations,
development &
support were
separated.
SupportArchitecture
USA India

32. by Trail Ridge © 2005 - 2017
Radical Re-structuring
3-Month experiment -
break down silos to
address systemic
behaviors.
Support 2.0
Created hyper-collaborative
x-functional, x-location teams
USA India

33. by Trail Ridge © 2005 - 2017
Eliminated Job Titles
Business
Analysts
project
managers
Software
Developers
systems
testers
scrum team
Professional
Development
Leader
Eliminated job titles to
drive self-organized
teams to solve problems.

34. by Trail Ridge © 2005 - 2017
Change Behaviors with Structure
PROCESS
STRUCTURE
CULTURE
If you seek
behavior
change,
change the
organization
structures.
Culture
follows
Structure

35. by Trail Ridge © 2005 - 2017
Business results
Year 1 2 3 4 5
$12M
$3M
Reduced costs
Smaller Agile Teams
Improved Satisfaction
Increased Resiliency
Happier Employees

36. by Trail Ridge © 2005 - 2017
Ignite Your Leadership Agility
you others
structures behaviors
before
before
awareness skills
experiments deliverybefore
before

37. by Trail Ridge © 2005 - 2017
Mistake over-focus on performance
performance
20
40
60
80
100
More
Faster
Cheaper
Get it done!

38. by Trail Ridge © 2005 - 2017
performance resilience
1980
Companies
1990 2000 2010 2020
10
20
30
40
Tom Peters
Jim Collins
In search of
Excellence
Built to Last
By 2006
Only 30%
Still High
Performing

39. by Trail Ridge © 2005 - 2017
Organizations focusing on
performance + health are
3-times more successful
than those focusing on
performance alone.
Performance + Health

40. by Trail Ridge © 2005 - 2017
My Personal “AHA!”
the achiever
Aligns resources
Drives productivity
“Facilitates” others
Gets others “Buy-In”

41. by Trail Ridge © 2005 - 2017
Performance + health = resiliency
Employee Engagement
performance
20
40
60
80
100
More
Faster
Cheaper
Customer Satisfaction
Do The Agile!Let’s build it!Get it done!
health+
Organization resiliency
Quality Products

42. by Trail Ridge © 2005 - 2017
Chris’ Story…
Senior VP
Engineering
ValueDelivery
2000 2005 2010 2015
Be the Best
in class
2006
CRASH!

43. by Trail Ridge © 2005 - 2017
Chris’ Story…
Senior VP
Engineering
ValueDelivery
2000 2005 2010 2015
Be
the
Best at Agile…
to
be
the
Best in
class
2006
CRASH!
Be the Best
in class

44. by Trail Ridge © 2005 - 2017
Competitive Teams win!
#1#2 #3
May Jun Jul Aug
compete
showcase! ship!compete
showcase!
compete
showcase!

45. by Trail Ridge © 2005 - 2017
Competitive Teams win!
#1
49%
having the
“best time”
or a
“good time”
at work
pre-agile
89%
post-agile

46. by Trail Ridge © 2005 - 2017
Business results
2006 2008 2010 2012 2014 2016
800%
600%
400%
200%
Market
Leader
Since transitioning to Agile, they
outpaced all other competitors

47. by Trail Ridge © 2005 - 2017
Ignite Your Leadership Agility
you others
health performance
structures behaviors
before
before
awareness skills
experiments delivery
before
before
before

48. by Trail Ridge © 2005 - 2017
Ignite Your Leadership Agility
AHA!
Stand Up
With a person next to
you, share your key
AHA! this morning

49. by Trail Ridge © 2005 - 2017
Mistake over-focus on the destination

50. by Trail Ridge © 2005 - 2017
My Personal “AHA!”
Pete learns a valuable
lesson from his
coaching engagement
at

51. by Trail Ridge © 2005 - 2017
Agile Health is earned every day
Agile
Health
is not given,
it’s earned
through pain
& hard work.

52. by Trail Ridge © 2005 - 2017
Ignite Your Leadership Agility
you others
awareness skills
health performance
experiments delivery
structures behaviors
enjoy the ride
before
before
journey destinationbefore
before
before
before

53. by Trail Ridge © 2005 - 2017
Leadership agility Role-Models
None of these Leaders were
the CEO, head of HR or “top dog”.
Yet each are on a journey in building a
culture of agility to thrive beyond them.

54. by Trail Ridge © 2005 - 2017
Leader
Organization
enable
action
Certified Agile
Leadership (CAL)
AHA!