Public perceptions of the NHS following publication of the Francis Report
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This data is from an exclusive poll conducted by Ipsos MORI for the HSJ. The poll asks what people see as priorities for the NHS from a list of issues including several raised by the Francis report into Mid Staffordshire Hospitals Foundation Trust. It also asked the public how aware they were of the Francis Inquiry, and their views on how widespread the identified problems are across the NHS. More information: http://www.ipsos-mori.com/researchpublications/researcharchive/3165/Priorities-for-the-NHS.aspx
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Public perceptions of the NHS following publication of the Francis Report
- 1. Paste co- brand logo here 1 Paste co- brand logo here Version 1 | Public (DELETE CLASSIFICATION) Public perceptions of the NHS following Version 1 | Internal Use Only Version 1 | Confidential Version 1 | Strictly Confidential publication of the Francis Report Poll for the Health Service Journal 13-16 April 2013 © Ipsos MORI
- 2. Paste co- brand logo Where the NHS needs to improve here 2 Based on your personal experience of the NHS, which two or three of the following do NHS hospitals most need to improve? Listening to patients/carers about how services should be improved 40 Quality of medical care patients receive 39 Listening to concerns raised by staff 36 Responding to patients' personal needs 30 Safety of patients in their care 27 Responding to complaints from patients/carers 20 Monitoring/managing staff performance 19 Balancing the books/finances 18 Other 5 Don’t know 5 Base: All (1,010), 13TH – 16TH April 2013 © Ipsos MORI
- 3. Paste co- brand logo Awareness of Mid Staffs here 3 As you may know, a report was recently published into the problems at Mid Staffordshire hospital trust. The report said that because of poor quality patient care in the hospital, there were between 400 and 1,200 more deaths than expected between 2005 and 2009. Before today, how much had you heard about the problems at Mid Staffordshire? Don’t know *% Nothing at all 18% 22% A great deal Not very much 24% 36% A fair amount Base: All (1,010), 13TH – 16TH April 2013 © Ipsos MORI
- 4. Paste co- brand logo Perceptions of the NHS tolerating poor standards here 4 The report described ‘a tolerance of poor standards’ at Mid Staffordshire. To what extent, if at all, do you think other hospitals in the NHS have these problems? 60 50 50 40 30 23 20 13 10 8 5 0.5 0 All hospitals in Most hospitals Some hospitals Very few No other Don’t know the NHS have in the NHS in the NHS have hospitals in the hospitals in the problems like have problems problems like NHS have NHS have this like this this problems like this problems like this Base: All (1,010), 13TH – 16TH April 2013 © Ipsos MORI
- 5. Paste co- brand logo here 5 Questions and comments to jonathan.nicholls@ipsos.com © Ipsos MORI