1. “Imagine, Plan, Act!”
Global Chapter Leaders workshop
Overview of ISOC Chapter Tools and Support
22 April 2012
Geneva, Switzerland
www.internetsociety.org

2. Chapter Development Plan
Work in progress!
– Long term commitment, no quick fixes
– “Needs” and priorities formally re-assessed by surveys, every 2 years
 Chapter Development Plan framework
– Tools, communications and support
– Chapter Policies and procedures
– Funding support
– Stakeholder relationships
 Goals
– Legitimate, active and visible in the local community
– Active partnerships with local stakeholders
– Engaged with members, attracting new members
– Working together advancing the ISOC mission
 Reference: http://www.internetsociety.org/media/1305
The Internet Society - celebrating 20 years “Imagine, Plan, Act!” Global Chapter Leaders Workshop

3. Tools, Communications and Support
NEW! Chapter Guide - “How to lead a successful Chapter
 Detailed assistance with
– Chapter activity planning
– Programme and Activity development
– Volunteer development
– Marketing and Communications
– Financial Management
– Administration
 Available at http://tinyurl.com/7nmmft6
Ongoing Leadership development
 NEW! Webinars to be provided by and
for Chapters
– Recorded and made available offline
 Workshops
The Internet Society - celebrating 20 years “Imagine, Plan, Act!” Global Chapter Leaders Workshop

4. Chapter Toolkits
Highlighting Chapter Successes
 “Tools for mobilising Volunteers”
 “Tools for advancing Public Policy”
 “Tools for unraveling Network Neutrality
and the Open Internetworking debate”
 “Next Generations Leaders programme”
(scripted presentation and posters)
 NEW! Draft released ”Tools for promoting IPv6”
French, Spanish, English “Chapter Resources”
 http://tinyurl.com/75hhnvm or
 http://www.internetsociety.org/who-we-are/chapters/start/chapter-resources
The Internet Society - celebrating 20 years “Imagine, Plan, Act!” Global Chapter Leaders Workshop

5. Official Chapter Logos (incl. 20th Anniversary)
In line with the Internet Society brand & visual identity
 Detailed specifications - Internet Society Identity Guidelines
http://www.internetsociety.org/identity-guidelines
 Chapter use of brand
http://www.internetsociety.org/chapter-use-internet-society-logo-and-brand
 20th Anniversary logos
http://www.internetsociety.org/20th-anniversary-logo
5
The Internet Society - celebrating 20 years “Imagine, Plan, Act!” Global Chapter Leaders Workshop

6. Managing your members - Chapter Portal (AMS)
Chapter Portal at: https://portal.isoc.org
– Management of Chapter officers & their terms
– Management of Chapter members & their terms
– Needs regular review by the Chapter’s AMS Administrator
(= one of the Chapter officers)
Features
 Bulk email messaging of your members
– Personalised : “Dear <<FirstName>> <<LastName>>,”
– Can include official Chapter logo and Chapter’s official e-mail
signature
 Web landing page for your Chapter inside the AMS
– Easy to configure (WSIWIG)
Guides available at: http://tinyurl.com/88d9jr6
The Internet Society - celebrating 20 years “Imagine, Plan, Act!” Global Chapter Leaders Workshop

7. Chapter Portal (AMS) - Messaging Example
7
The Internet Society - celebrating 20 years “Imagine, Plan, Act!” Global Chapter Leaders Workshop

8. Chapter Development Plan: Funding
 Event funding Programme - USD $2,000
– 20th Anniversary celebration extra +$1,000 USD
– Available to help support events by Chapters
 Travel fellowships to attend Chapter workshops
– One fellowship per Chapter to attend workshops held in each region,
 Community Grants - USD 10,000 per project awarded, 2 rounds/yr
– Project based activities within Chapters (competitive programme)
– More information at: http://www.internetsociety.org/communitygrants
 NEW! Webhosting service in 2012 (Q2-3)
– Reimbursement available and investigating centralised service with
domains
 NEW! Pilot study on outsourced administration
The Internet Society - celebrating 20 years “Imagine, Plan, Act!” Global Chapter Leaders Workshop

9. Chapter Development Plan: Tools & Support
 Webcast your events!
– Chapters channel http://www.livestream.com/internetsocietychapters
– Info http://www.internetsociety.org/chapters-webcasting-service-pilot-service
– Email webcast@isoc.org, Discussion group webcast-discuss@isoc.org
 Need remote participation? Use Webex (with webcasting)
– Email chapter-support@isoc.org for set up
– Used extensively in supporting rejuvenation
 Need merchandising or print material for your events?
– Availability of “goodies” for distribution - can ship to you
– Or can print or obtain locally - reimbursement available
 Need to survey members? (“survey monkey”)
– We can help set up a survey if you provide questions for us
The Internet Society - celebrating 20 years “Imagine, Plan, Act!” Global Chapter Leaders Workshop

10. New! 2012 Programmes - Tools & Support
 ‘Outreach kit’
– Materials to help you promote your Chapter (Q3)
 NEW! Website templates now available! Drupal, Wordpress, Joomla
– Chapter-commdev mailing list advise on ‘communications’
 Priorities for IT and communications tools - survey results
– NEW! 1st priority - Chapter membership API development in 2012 Q4
– 2nd priority - shared collaboration platform
 Please join: www.anuntul.eu/wordpress
– 3rd priority - remote conferencing eg. Webex
 Chapter & HQ Dashboards
– Goal to provide an easy to use tool to review membership growth and other
“active” indicators at a glance
– HQ dashboard provides real time information and supplements survey info
The Internet Society - celebrating 20 years “Imagine, Plan, Act!” Global Chapter Leaders Workshop

11. New! 2012 Programmes - Developing
Leadership
 Pilot “Youth” empowerment
Programme - working with
Chapters NEW!
 Next Generation Leaders
Programme - expansion to
include curriculum in Spanish
and partnerships with 2
Universities NEW!
The Internet Society - celebrating 20 years “Imagine, Plan, Act!” Global Chapter Leaders Workshop

12. Need help? Points of Contact
Chapter Support <chapter-support@isoc.org>
• Anne Lord (Director: Overall, Asia, {LAC, North America}),
Jacek Gajewski (Chapter Development Manager: Europe),
Christine Saegesser Baethge (Chapter Development Manager: Africa, ME)
• Part time
Marsema Tariku (Events support/Chapter Support) part-time: Africa, ME)
Sabrina Wilmot (Chapter Formation: part-time 12 hours)
• Also Ted Mooney (Senior Director Membership & Services)
• Regional Bureau Directors
Dawit Bekele (Africa), Frederic Donck (EU), Sebastian Bellagamba (LAC)
Raj Singh (Asia Pacific), Paul Brigner (North America)
The Internet Society - celebrating 20 years “Imagine, Plan, Act!” Global Chapter Leaders Workshop

13. Your Peers - Ask Each Other!
You know much more than us!
Use the expertise and resources in the Chapter Network
• Informal and self organised networks
– Chapter Facebook pages, Linked In, Tweets etc etc
– “ISOC Chapters Workshop in Geneva April 2012”
• Regional mailing discussion lists
– Asia Pacific asia-chapters@isoc.org
– LAC deleg-lac@isoc.org
– North America northamerica-chapters@isoc.org
– Africa + ME africanchapters@isoc.org
– Europe european-chapters@elists.isoc.org
• Collaboration platform
– http://www.anuntul.eu/wordpress
The Internet Society - celebrating 20 years “Imagine, Plan, Act!” Global Chapter Leaders Workshop

14. It’s a work in progress – all ideas are welcome!
Thank you!
What tools and resources do you use?
Let’s share!
www.internetsociety.org