Personal Information
Organização/Local de trabalho
Tualatin, Oregon
Setor
Technology / Software / Internet
Sobre
Interactive Northwest, Inc. (INI) is a leader in developing Interactive Voice Response (IVR) self-service solutions for enterprise contact centers. Our collaborative approach emphasizes solutions that reduce the cost of providing superior customer service. With deep technical experience, we optimize each client’s contact center solution for their business processes, existing infrastructure, and customer relationship goals. The result is superior application design and implementation that provides unparalleled customer satisfaction in self-service environments.
Marcadores
ivr
contact center
customer service
enterprise
avaya
customer experience
tuning
speech
survey
csat
outbound
sms
contact agent
customer satisfaction
information security
privacy
télécommunications
callback
self service
clv
proactive contact
helpdesk
support
information technology
roi
marketing
best practices
email
active directory
security
feedback
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