1. EFM©
Volunteer Engagement
Jane Child

2. EFM©
What is Volunteer Engagement?
The organisation works in partnership with
its volunteers to encourage and develop
positive volunteer engagement.
Volunteers are aligned with
and committed to
the organisation’s values.
They have an enthusiastic and positive
attitude towards the service provided.
Volunteers work with employed
colleagues
to improve performance of the
organisation for the benefit of
service users.

3. EFM©
Volunteer Engagement
Are your volunteers:
Enthusiastic
Committed
Engaged
Do your volunteers:
Say great things about your
Organisation?
Recognised & rewarded for
Achievement?
Do they understand your organisational aims
and objectives and how they contribute to achieving them?
The experience (positive or negative) of your people affects:
• Your reputation
• Future financial support
• Engagement of new employees and volunteers

4. EFM©
Engaging behaviours
Belief in the Organisation
Its Aims and Objectives
Understand the
‘bigger picture’Help others to achieve
Say great things about
their work
Always working to
make things
better
Keen to develop skills
Raise awareness of the
organisation when
not at work

5. EFM©
 Job satisfaction, training and development opportunities
 To be appreciated and valued
 Opportunity to state their opinions
 See that good suggestions are implemented
 Able to develop their roles and be successful
 Be trusted to do a great job
 Good communication and information
 Equal and fair treatment
 Healthy and safe workplace
EQUALS: ENTHUSIASTIC * COMMITTED * ENGAGED PEOPLE
What do your volunteers want?

6. EFM©
What are the attributes of an
engaging manager?
Good team leader
Develops Trust & Commitment
Respectful & Considerate
Communicates Clearly
Provides quality feedback
Solves Problems Quickly
Asks for ideas & implements
Manages Performance

7. EFM©
 Volunteer turnover
 Levels of service provision
 Absence levels
 Attitude and opinion surveys
 Short mid-term pulse surveys
 HR management data
 Induction surveys
 Leaver interviews and surveys
How can we measure engagement?

8. EFM©
Building blocks of volunteer
engagement
Clear & Volunteer Policies & Procedures
Well-being, health & safety at work
Continuous Development of Skills
& Experience
Effective Internal Co-operation
Two-way Communication
Effective Line Management

9. Foundations of Positive Volunteer
Engagement
VOLUNTEERS
Attraction
Induction
Recruitment
WayWeDoThing
(Culture&Envi
Strategy&Leader
Legislation
Learning&Deve
PerformanceMa
H&S/WellBeing
Communication
Recognition(an
2009 Interactions Ltd©
Volunteer Engagement Model ™

10. EFM©
Benefits of engaging your volunteers
Reduced Costs
Turnover &
Absenteeism
Increased
ROI
Increased
Potential for
Funds
Improved Job
Satisfaction &
Performance
Improved External
Profile & Brand
Ability to Attract
New Employees &
Volunteers

11. EFM©
Strategic Review Develop PeopleDevelop Strategies
Fundraising
Volunteer
Coaching &
Mentoring
Workshops
Training
Vision
Mission
Values
Organisational
Aims &
Objectives
Marketing &
Brand
People
MOTIVATE
FOCUS
ENGAGE EFM Charity Model

12. EFM©
Understand where you are now and where you want to be
Discover new skills from within your team
Apply proven techniques that will save time, money & help develop your charity
Engage, Focus and Motivate all your people
Raise the profile of your charity
Enable you to be more effective
Increase your funding, improve your service
EFM helps you…