Managed services from Nemsys cut PC downtime by 25% and accelerated repairs by 50% - Learn more here

1. Strategic IT Services Using PCs with Intel® vPro™
Technology Help U.S. Utility Contractor Focus on
Coast-to-Coast Telcomm and Electrical Construction
“We want to be our clients’ Managed services from Nemsys cut PC downtime by
actual IT department—an 25% and accelerate repairs by 50%
extension of their business— U.S. Utility Contractor Co. (U.S. Utility) builds and maintains communications and
delivering strategy, vision, and electrical systems across the country. “We do a lot of government work, building phone
lines, cable transmission lines, travel signals, street lighting,” says Bill Baughman,
services just as if we were operations manager for the company. “Our corporate offices are in Ohio, but we also
inside the company. With have offices in Pennsylvania, Connecticut, and Texas, so we work across the country.”
vPro, we can actually provide According to Baughman, one of the reasons U.S. Utility is so successful is because it
has access to a wide range of helpful tools and services. “Whether it’s relationships with
our clients better support and equipment rental companies, parts manufacturers and suppliers, or our MSP, we are
reach them faster—and we always looking at new tools to give us a competitive edge,” he explains. “Especially in
this economy. We thrive on competitive bidding and repeat customers.”
save the customer money.
Not surprisingly, U.S. Utility depends on
All this makes them feel better its information technology tools to enable
about IT.” estimating, bidding, and billing, along with
project management and customer relationship
John Crabtree management. “We use standard business
CIO applications such as payroll, accounts payable
Nemsys and receivable, and productivity applications,
along with a digital security system that
includes cameras, footage, and storage of the
digital feed. Our IT must be cutting-edge and
must be maintained for us to stay competitive,”
Resources available at says Baughman.
https://msp.intel.com
To manage this broad set of IT tools and map its strategic IT future, U.S. Utility relies
PDF on managed IT services from Nemsys, a leading IT services provider in Ohio. Nemsys
Reduced Cost delivers comprehensive IT services to customers across seven states. With such a
widely dispersed customer base, it’s no surprise that Nemsys relies on advanced
for SMBs > management software combined with desktop and laptop PCs based on Intel® vPro™
Platform Brief Operating Costs Go Down While Your
technology1,2 to comprehensively monitor and manage its customers’ IT infrastructure
2nd Generation Intel® Core™
vPro™ Processor Family
Customers’ Satisfaction Goes Up.
Your PCs Are Critical To Your Business.
Intel® vPro™ Technology Makes PCs Less Hassle,
Less Costly, and More Effective.
remotely. The remote management capabilities of Intel vPro technology-based PCs
Can a better PC really accelerate your business? Desktop and laptop PCs based on the 2nd generation
Intel® Core™ vPro™ processor family can make a serious difference by giving your IT service provider
or IT department better tools — helping your IT “disappear” so that you can focus on your business.
Consider these significant changes that PCs based on the latest Intel technology can bring to your
business today:
• Increase employee productivity by reducing interruptions from PC downtime and maintenance
• Improve customer service through better performance and availability of your PC-based tools
• Lower the cost of maintaining your PCs
help prevent many problems and speed repairs when problems do occur. “Nemsys
• Lower your energy bills
• Better protect your critical business and customer data
Increase Employee Productivity and Improve Customer Experiences
PC downtime is lost productivity — every time — and it lowers your ability to serve customers. Intel® vPro™
technology1, when combined seamlessly with one of the leading PC management software applications,
allows your IT services provider or IT department to prevent many issues and repair problems faster.
understands the importance of our IT and how it affects everything if it isn’t working
• Extensive remote monitoring of PC and operating system health flags many developing issues
before they become problems — so your people experience fewer interruptions to their work flow.
• Remote diagnosis and repair of many problems2 mean faster resolution with fewer desk-side
maintenance visits — up to 50% fewer visits3 — getting your people back to work sooner.
• Service technicians can reach your PCs even if they’re turned off — meaning critical security
updates and software patches can be done after hours to avoid interrupting your employees2
.
All of which mean that you spend less time and money dealing with PC problems, and more time
correctly,” says Baughman.
focused on your customers.
Using Advanced Tools to Help Make IT Easier and Seamless
“We want to be our clients’ actual IT department—an extension of their business—
delivering strategy, vision, and services just as if we were inside the company,” says
John Crabtree, CIO of Nemsys. That means sitting on-site with U.S. Utility to understand
its current IT issues and then forming a vision for the future that includes IT upgrades
and efficiencies, along with prevention and remediation. “We know that when a customer
sees IT, it’s because there’s a problem, and problems cost money. With vPro, we can
actually provide our clients better support and reach them faster—and we save the
customer money. All this makes them feel better about IT.”
Reducing PC Downtime by 25% Protects Productivity
For U.S. Utility, any downtime can negatively impact the timeline and bottom line
of its projects. “We operate in a very competitive environment, and our ability to
respond quickly to customers is critical,” said Baughman. “If our PCs and network can’t

2. support that kind of responsiveness, we’re at a competitive turned off—which means that U.S. Utility’s business data is
disadvantage.” Nemsys minimizes downtime by using the better protected. “In the past, we had some very costly virus
advances of Intel vPro technology to monitor and manage U.S. incidents that took down multiple machines,” says Baughman,
Utility’s PCs around-the-clock, seven days a week, even if the “so security is something we think about every day. The fact
PCs are off or their operating systems are disabled. This allows that Nemsys can monitor our systems remotely is incredibly
Nemsys to proactively watch for many developing issues and important to us and part of our disaster recovery planning.”
intervene before they negatively impact the PC user’s workflow.
When problems do arise, they can often be corrected remotely,
“We operate in a very competitive environment,
without the cost and delay of a field service visit and without
interrupting the PC user. “Our customers don’t want downtime— and our ability to respond quickly to customers is
well, no customer does,” explains Nemsys’ Crabtree. “Downtime critical. If our PCs and network can’t support that
is money burning. With vPro and its hardware-based KVM, we can
actually provide our clients better support and reach them faster.” kind of responsiveness, we’re at a competitive
disadvantage.”
50% Faster Resolution to Problems Gets Employees
Back to Work Quickly Bill Baughman
For many hardware and software problems, Intel vPro technology’s Operations Manager
remote capabilities accelerate repairs, since they allow Nemsys U.S. Utility Contractor Co.
to fix them immediately from its offices. “vPro-based PCs give us
the ability to manage problems remotely. U.S. Utility has multiple A True Partnership that Delivers Strategic IT Direction
offices across multiple states—and we can’t just roll a truck every
For Bill Baughman, managed services from Nemsys are a
time there is an issue,” says Crabtree. “vPro helps us prevent many
key to the ongoing success of U.S. Utility. “If I didn’t have
customer issues, reduce interruptions, and repair problems more
these guys, I’d be stuck doing this myself, or having to hire
quickly—all of which makes customers happier.”
headcount,” he says. “Nemsys handles all our technology
so that I can focus on the business. Nemsys helps us with
Active and Passive Power Management Capabilities everything from daily issues to selecting hardware and
Reduce Energy Cost by $64 per Year per PC software, to developing our strategic IT roadmap. We’d be
With the ability to remotely turn off groups of PCs after hours and lost without Nemsys.” John Crabtree says, “By helping our
then power them back up before the start of the next business customers avoid common problems and reduce interruptions
day, Nemsys can now save its customers money through lower when they happen, vPro helps us make them happier and
energy usage, making a substantial positive impact on their ROI. more productive. That’s always a win-win.” The result, as
“Any client who pays its own power bill and has more than 10 PCs Bill Baughman and U.S. Utility are experiencing, is IT that
will be excited about this—and that’s 90 percent of our clients,” helps them achieve their strategic business goals, today
says Crabtree. and tomorrow.
Baughman agrees: “$64 per PC per year is a significant savings For more information on the benefits of
for our main office site, where we have 45 PCs. But because we
have multiple sites, those savings really compound,” he says. Intel vPro technology for small and
midsize businesses, visit http://msp.intel.com/
Proactive Security Protects Critical Business Data small-business.
Data security is a crucial business concern for U.S. Utility, and
Intel vPro technology enables Nemsys to proactively protect For more information on Nemsys, visit
the company. Nemsys can constantly monitor PCs based on www.nemsys.com.
Intel vPro technology to ensure that critical security software
is in place and up-to-date, without bothering the PC user. For more information on U.S. Utility Contractor Co.,
Regular security patches and updates, as well as data backups, visit www.usutilitycontractors.com.
can be done automatically after hours, even on PCs that are
1. Intel ® vPro™ technology is sophisticated and requires setup and activation. Availability of features and results will depend upon the setup and configuration of your hardware, software, and IT environment. To learn more visit:
http://www.intel.com/technology/vpro.
2. PCs with Intel ® vPro™ processor technology include Intel ® Active Management Technology (Intel ® AMT). Intel Active Management Technology requires the computer system to have an Intel AMT-enabled chipset, network
hardware and software, as well as connection with a power source and a corporate network connection. Setup requires configuration by the purchaser and may require scripting with the management console or further integration
into existing security frameworks to enable certain functionality. It may also require modifications of implementation of new business processes. For more information, see http://www.intel.com/technology/manage/iamt/.
NFORMATION IN THIS DOCUMENT IS PROVIDED IN CONNECTION WITH INTEL® PRODUCTS. NO LICENSE, EXPRESS OR IMPLIED, BY ESTOPPEL OR OTHERWISE, TO ANY INTELLECTUAL PROPERTY RIGHTS
I
IS GRANTED BY THIS DOCUMENT. EXCEPT AS PROVIDED IN INTEL’S TERMS AND CONDITIONS OF SALE FOR SUCH PRODUCTS, INTEL ASSUMES NO LIABILITY WHATSOEVER, AND INTEL DISCLAIMS ANY
EXPRESS OR IMPLIED WARRANTY, RELATING TO SALE AND/OR USE OF INTEL PRODUCTS INCLUDING LIABILITY OR WARRANTIES RELATING TO FITNESS FOR A PARTICULAR PURPOSE, MERCHANTABILITY, OR
INFRINGEMENT OF ANY PATENT, COPYRIGHT, OR OTHER INTELLECTUAL PROPERTY RIGHT. UNLESS OTHERWISE AGREED IN WRITING BY INTEL, THE INTEL PRODUCTS ARE NOT DESIGNED NOR INTENDED
FOR ANY APPLICATION IN WHICH THE FAILURE OF THE INTEL PRODUCT COULD CREATE A SITUATION WHERE PERSONAL INJURY OR DEATH MAY OCCUR.
I
ntel may make changes to specifications and product descriptions at any time, without notice. Designers must not rely on the absence or characteristics of any features or instructions marked “reserved” or “undefined.” Intel
reserves these for future definition and shall have no responsibility whatsoever for conflicts or incompatibilities arising from future changes to them. The information here is subject to change without notice. Do not finalize a
design with this information.
T
he products described in this document may contain design defects or errors known as errata which may cause the product to deviate from published specifications. Current characterized errata are available on request.
Contact your local Intel sales office or your distributor to obtain the latest specifications and before placing your product order. Copies of documents which have an order number and are referenced in this document, or other Intel
literature, may be obtained by calling 1-800-548-4725, or by visiting Intel’s website at www.intel.com.
©
2012, Intel Corporation. All rights reserved. Intel, the Intel logo, and Intel vPro are trademarks of Intel Corporation in the U.S. and/or other countries.
*
Other names and brands may be claimed as the property of others. Printed in USA 0912/ET/CMD/PDF Please Recycle 327840-001US