Intel IT took a proactive approach to securely enable personal devices in our enterprise. In this slideshare we share the 8 best practices that we used to deploy our successful personal device program

1. 8 Best Practices For Enabling
Employee-0wned Smartphones
in the Enterprise

2. Embrace Consumerization
Intel IT recognizes that employees want access to information
and applications from anywhere and at any time, so that they can
work in more flexible and productive ways.
CONSUMERIZATION OF IT:
Employees want to use
personal devices to do their jobs.

3. Enable Consumerization
Intel is redefining services we provide to our employees.
We have identified eight best practices for creating a personal
device program that meets our security standards.
For more information:
Best Practices for Enabling Employee-owned Smart Phones in the Enterprise
Internet
Connectivity Virtualization
Cloud
Computing
By taking advantage of:

4. Engage Stakeholders
Early in the Planning Process
Integrating employee-owned
devices into our IT environment
involved many different groups
across Intel. We identified a team
of stakeholders from human resources,
legal, and engineering—plus stake-
holders from privacy and corporate
services teams.
We were able to successfully collaborate
and accomplish our goals due to the
wide variety of collaboration tools
we have available.

5. Engage End Users
One of our goals in integrating consumer devices into the enterprise
was to increase employee productivity and job satisfaction.
To find out what our employees wanted, we engaged with
them directly by using an internal blog to discuss the
new IT consumerization policy. More than 8,000
employees responded. Response was so enthusiastic
that we extended the blog conversation from one
month to six months.

6. Develop a Security Model
Before Intel IT could allow employee-
owned devices in the enterprise, we
needed to better protect our data
and intellectual property.
We developed a security model that provides
appropriate protection for different levels of Intel
data. We also developed a system for supporting
smartphones in the Intel factory environments,
which require special consideration and
extra security.

7. We determined which devices to support and how to enable services
effectively. Factors included device evaluation, a certification process,
associated costs, available service plans, and support models.
With an eye to the future, Intel IT continues to evaluate emerging
technologies with a variety of alternative form factors. Our goal is to
provide seamless access to enterprise resources
from multiple devices while maintaining
security in a cost-effective way.
Decide Which
Devices to Support

8. Address Legal and
Human Resource Concerns
Giving employees access to corporate resources from personal devices raises
important legal, human resources, and policy concerns.
Intel IT created a service agreement that employees and managers must
agree to before participating in the program.
The relevant controls are practical, achievable, and enforceable.

9. Enable Required Technologies
We addressed the technological requirements of
the program by designing a physical infrastructure
to support it and by creating a web portal that
employees could use to order services.
Once these pieces were in place, we ran a pilot
project to test and fine-tune the program,
and we provided training to users, managers,
and support personnel.
The pilot results were encouraging.
Participation was high, and participants
reported being very satisfied with the program.

10. Plan the Deployment
For deployment, we verified that capacity was sufficient to meet
demand and established critical success and operational indicators.
We also created a communications
plan using a variety of channels,
including newsletters and social
media. Our messages informed
employees about the program
launch, provided a schedule, and
explained program eligibility and
the service agreement.

11. Stay Up-to-Date
with Changing Technology
It is important that we keep pace with technological changes and
understand how they affect the integration of personal devices into
the enterprise.
We continually update our resources—modifying the employee agreement as
needed, updating the web portal, certifying new operating systems, adding
new services, and deploying alternative form factors. For example, we’re
developing a roadmap to allow smartphones to connect to the enterprise
Wi-Fi network.

12. Results and Benefits
Implementing personal devices has resulted
in significant benefits for employees and IT.
– Increased productivity
– Enhanced flexibility
– Improved employee satisfaction
– Relatively low costs to Intel IT
– No impact on support
– Improved business continuity
– Better security and loss prevention
For more information:
Best Practices for Enabling Employee-owned Smart Phones in the Enterprise

13. Intel IT is passionate about driving business
value through innovation and sharing IT best
practices with our industry peers.
Learn more about Intel IT
at: Intel.com/IT