Metaswitch and Polycom present on the evolving foundation of communication networks at the 2014 Integra Tech Expo series. The foundation communications networks is evolving from closed, proprietary platforms to those that are cloud-based, software-centric, and built on IP (Internet Protocol). Metaswitch and Polycom explain this important shift and the benefits they have on both the communications service providers who embrace this evolution and the businesses they serve.

1. The Brains of the New Global Network
Trending up - to the cloud
The evolution and impact of communication
services
October, 2014

2. The Network Brains are On The Move…
…FROM DEDICATED HARDWARE APPLIANCES TO PRIVATE AND PUBLIC CLOUDS
SERVICE
INTELLIGENCE
NETWORK
INTELLIGENCE
INTELLIGENT SOFTWARE
GENERIC HARDWARE
COMMODITY COMPUTE COMMODITY STORAGE COMMODITY SWITCHING

3. THE NEW GLOBAL NETWORK IS MORE…
COST EFFECTIVE FLEXIBLE PROGRAMMABLE
REVENUE- INTELLIGENT
GENERATING
COMPETITIVE

4. Metaswitch: the BRAINS OF THE NEW GLOBAL NETWORK
 Unmatched Communication Software DNA
 30+ years of software development; broad portfolio
 proven business model; financial stability
 Cloud, NFV, SDN leadership
 Industry experts, first-to-market virtualized applications
 650 employees
 High retention of engineering expertise
 Innovative, agile development methods
 1000+ global customers
 Service Providers
 Equipment Manufacturers
 Large Enterprises
 Built on
 Innovation
 Quality Engineering
 Reliability
 Exceptional customer support

5. Polycom – Industry Leading Voice Solutions
12 Million
Devices and Counting
Extending our voice leadership, openness, and integration with
Polycom® VVX® Business Media Phones and Conference Phones
© Polycom, Inc. All rights reserved. 5

6. POLYCOM –
Enabling a new generation of Cloud Services
• Innovation and Interoperability
• Quality and Reliability (It just works)
• Best in Class user experience
• They sound, look, and feel right
− HD Voice with higher fidelity and frequency response
− Ergonomics
− Color, touch screen, HD video-capable
• Deliver solid ROI
© Polycom, Inc. All rights reserved.

7. Market Trends

8. Business Customers Are Moving to VoIP
Traditional TDM
Voice (PBX) VoIP
WHY?
• Vendor Relationship
• Cost Savings/ROI
• Improved Efficiencies
• Equipment Nearing End of Life
• Unified Communications
Hosted Voice Service (HVS)
SIP Trunking/Managed PBX
Unified Communications
Customers are migrating from traditional
voice services to VoIP.
Integra offer a full range of
options to address customers
communication needs
By 2017:
SIP Trunking - $76B
Market
Hosted & UC -$24B
Market

9. Hosted VoIP Revenue and Seat Forecast
* Infonetics, Sept, 2014

10. SMB Business Profile: > 50 Employee Firms
90%
Do at least 25% of your employees . . . for business?
78%
90%
82%
70%
7%
62%
27%
Serv3ic%e Provider
CLEC
ILEC
MSO
Other
Phone System
18%
32%
14%
17%
9%
10%
IP Adoption
at 37%
84% buy “Bundles”
DOounts'to Muracnea; g7e% IT; 4% IT Management
IT Manager; 43%
Staff; 46%
Internet Access
29% Cable
36% DSL
30% T-1+
No; 30%Company Mobile Phone Plan
Yes; 70%
No; 34% In House Call Center
Most Important
Requirement:
Recording
Yes; 66%

11. When would you purchase an IP Communications service?
< 50 Employees
0.11
0.24
0.25
0.08
0.33
> 50 Employees
0.15
0.32
0.25
0.1
0.17

12. Purchase drivers
How important are/were each of the following factors in your decision to switch to a VoIP service?
0.12
0.17 0.19 0.22 0.26
0.25
0.3 0.3
0.33
0.33
0.63
0.53 0.51
0.45 0.41
0.04
0.13 0.09 0.1
0.25
0.26
0.27
0.26
0.3
0.23
0.7
0.61 0.65
0.6
0.52
TDM Users (Pre- Purchase) IP Users (Post-Purchase)
More
Important
Important
Less
Important

13. IP system compared to phone system? (>50 Employees)
0.6 0.61
0.37 0.37
0.76
0.23
0.69 0.64
0.26 0.36
0.75
0.23
0.67
0.31
0.6 0.59
0.36 0.37
0.03 0.02 0.01 0.05 0.01 0.02 0.02 0.04 0.04
IP Worse About the Same IP Better

14. How important are features pre and post purchase?
0.77
0.3
0.7
0.3
0.7
0.31
0.69
0.38
0.62
Music on
Hold
Softphone
Auto
Attendant
Call
Center
Mobility
and UC
0.23
Important to Purchase Decision Important to Our Company Today

15. Enabling our Service Providers
Deploy
Provision
Monitor
Use Manage
Control
Access
Integrated ecosystem, open APIs.
Seamless integration, but with room
to grow and work well with your
applications.
Integrated automation makes it easy
to provision for Integra to provision
your services regardless of number
of users/locations.
Centralized management gives
Integra unparalleled insight into
your voice network with detailed
diagnostics
Integrated ACD provides core call
center functionality in a simple
package for small to medium call
centers.
User and Admin portals and
call management tools allow
your to take control of your
service.
Softphone and mobile apps
allows you to access your service
anywhere and on your favorite
device.
Softphone and robust portals
provide you with a consistent and
intuitive user experience across
all platforms/devices.

16. Hosted Voice
Overview

17. Hosted Voice Services
Powered by
&

18. Introduction - Challenges
 Lack of capabilities make your business seem ‘small’
 Multiple locations are costly and hard to manage
 Phone system is dated but little money for an upgrade
 Expensive maintenance and moves, adds and changes
 No support for temporary or remote workers
18

19. High Level Architecture
19
In a ‘traditional’ environment, a business
needs to manage equipment that typically
runs on separate networks
With Hosted Voice Service (HVS), a single
connection delivers everything you need
to run your business

20. Hosted Voice Service (HVS)
• Hosted Voice Service is a fully featured phone system
residing in the Integra high quality network
• Integra delivers everything you need to run your
communications network
• Advanced features make your employees more productive
20

21. Expanding the power of the enterprise phone
 Multiple devices can be ‘twinned’ to the
enterprise phone
 Support for HPBX and SIP Trunking DIDs
 Inbound calls ring all devices
 Outbound calls all present the same enterprise
number
Tablet Business IP Phone Mobile softphone Desktop
© 2012 | Metaswitch Networks | Proprietary and confidential | www.metaswitch.com
phone number
becomes the key
PBX
2013
NEW
R8.2.02

22. © 2012 | Metaswitch Networks | Proprietary and confidential | www.metaswitch.com
Cross Platform UC
Voice | Video | IM | Presence | Voice/Video Mail | Visual Call Jump

23. Hosted Voice Benefits
Low Cap-Ex
• No big up-front investment
• No obsolescence – upgrades are always included
Predictable
Costs
• Monthly service fee includes everything – no hidden costs!
Improved
Productivity
• Advanced features and web management
• Mobility features ensure you don’t miss a call
Flexible
• Add or subtract users at will – no equipment upgrades required
23

24. Thank you!
© Polycom, Inc. All rights reserved.