Global dexterity, your ability to work, live and function in different cultural environments has become an important skill set in our global world. Andy Molinsky, Brandeis professor, and author of the book "Global Dexterity" is teaching you how to develop global dexterity.

1. This is the category, etc.
©
Andrew
L.
Molinsky,
2014
Global
Dexterity
Dr.
Andy
Molinsky
Author
of
Global Dexterity (Harvard
Business
Press)
molinsky@brandeis.edu

2. Global Dexterity
2
The
ability
to
adapt
your
behavior
–
smoothly
and
successfully
–
to
the
demands
of
a
foreign
culture,
without
losing
yourself
in
the
process
©
Andrew
L.
Molinsky,
2014

3. Easy Case of Cultural Adapta=on
3
©
Andrew
L.
Molinsky,
2014

4. Easy Cases of Cultural Adapta=on
4
©
Andrew
L.
Molinsky,
2014

5. Harder Cases of Cultural Adapta=on
5
©
Andrew
L.
Molinsky,
2014

6. Vietnamese MBA Par=cipa=ng in Class
6
I
know
parQcipaQng
in
the
US
is
required
to
get
good
grades
but
somehow
deep
inside
I
felt
like
I
was
doing
something
very
wrong.
I
was
trembling,
sweaQng.
I
just
could
not
look
at
the
professor
or
my
classmates
in
the
eyes.
I
felt
guilty.
©
Andrew
L.
Molinsky,
2014

7. Indian Self-­‐Promo=ng at Networking Event
7
I
feel
that
I
am
performing
a
sin,
trying
to
become
something
that
I
am
not,
being
arQficial
and
fake.
I
try
to
sell
myself
bragging
about
my
abiliQes
to
a
stranger
and
that
feels
so
weird
and
selfish
to
me.
It
makes
me
feel
like
I
am
doing
things
to
achieve
my
objecQves
at
all
cost.
©
Andrew
L.
Molinsky,
2014

8. Three Challenges = Psychological Toll
8
AuthenQcity
Challenge
Resentment
Challenge
Anxiety
Embarrassment
Distress
Guilt
Anger
FrustraQon
Competence
Challenge
Psychological
Toll
©
Andrew
L.
Molinsky,
2014

9. Paradox of Global Dexterity
9
To
adapt
your
behavior,
you
need
to
be
flexible.
But
the
disrupQve
feelings
you
experience
while
trying
to
adapt
make
flexibility
very
hard
to
achieve.
©
Andrew
L.
Molinsky,
2014

10. How to Develop Global Dexterity?
10
©
Andrew
L.
Molinsky,
2014

11. The Solu=on!
11
©
Andrew
L.
Molinsky,
2014

12. Four Step Plan
12
(1)
Diagnose
the
new
cultural
code
(2)
IdenQfy
your
own
personal
challenges
(3)
Customize
your
behavior
(4)
Make
the
behavior
into
“muscle
memory”
©
Andrew
L.
Molinsky,
2014

13. Step 1: Diagnose the Cultural Code
13
1. Directness
How straighRorwardly you’re expected to
communicate in this par=cular situa=on
2. Enthusiasm
How much posi=ve emo=on and energy you’re
expected to display
3. Formality
How much deference and respect you’re
expected to demonstrate
4. Asser=veness
How strongly you’re expected to express your
voice
5. Self-­‐Promo=on
How posi=vely you’re expected to speak about
your accomplishments
6. Personal Disclosure
How much you’re expected to reveal about
yourself
©
Andrew
L.
Molinsky,
2014

14. Describing Achievements to Your Boss
14
Enthusiasm
Rela=vely High:
It’s
appropriate
to
show
excitement
for
what
you
have
done
and
accomplished.
Low:
American
style
enthusiasm
is
inappropriate
for
such
a
serious
and
formal
discussion.
Asser=veness
Rela=vely High:
You
want
to
be
seen
as
a
“go-­‐gefer.”
You
don’t
want
to
appear
weak
or
Qmid.
Low:
American-­‐style
asserQveness
is
way
too
aggressive.
Instead,
you
need
to
show
deference
and
composure.
Self-­‐Promo=on
Rela=vely High Within
reason,
you
are
expected
to
promote
yourself.
Aher
all,
that’s
the
whole
purpose
of
the
discussion.
Low: Speaking
openly
about
accomplishments
is
taboo
in
most
situaQons,
and
comes
across
as
conceited.
©
Andrew
L.
Molinsky,
2014

15. Four Step Plan
15
(1)
Diagnose
the
new
cultural
code
(2)
IdenQfy
your
own
personal
challenges
(3)
Customize
your
behavior
(4)
Make
the
behavior
into
“muscle
memory”
©
Andrew
L.
Molinsky,
2014

16. Sandeep Learning to Network in US
16
Sandeep’s Personal Comfort Zone
1
2
3
4
5
6
7
Low
level
Moderate
level
High
level
of
self
promoQon
of
self
promoQon
of
self
promoQon
American Zone of Appropriateness
1
2
3
4
5
6
7
Low
level
Moderate
level
High
level
of
self
promoQon
of
self
promoQon
of
self
promoQon
©
Andrew
L.
Molinsky,
2014

17. Sandeep and Raj
17
SANDEEP
RAJ
Born
Raised
Family Values
University
©
Andrew
L.
Molinsky,
2014

18. Raj’s Personal Comfort Zone
18
Raj’s Personal Comfort Zone
1
2
3
4
5
6
7
Low
level
Moderate
level
High
level
of
self
promoQon
of
self
promoQon
of
self
promoQon
American Zone of Appropriateness
1
2
3
4
5
6
7
Low
level
Moderate
level
High
level
of
self
promoQon
of
self
promoQon
of
self
promoQon
©
Andrew
L.
Molinsky,
2014

19. Four Step Plan
19
(1)
Diagnose
the
new
cultural
code
(2)
IdenQfy
your
own
personal
challenges
(3)
Customize
your
behavior
(4)
Make
the
behavior
into
“muscle
memory”
©
Andrew
L.
Molinsky,
2014

20. How People Think You Have to Adapt
20
©
Andrew
L.
Molinsky,
2014

21. The Reality of Cultural Adapta=on
21
There’s
a
range,
and
you
just
need
to
find
a
place
somewhere
in
the
range.
©
Andrew
L.
Molinsky,
2014

22. Customizing Cultural Behavior is Like Having Your
Suit Tailored
22
©
Andrew
L.
Molinsky,
2014

23. Adap=ng Behavior is like being a Chef
(and especially a fusion chef)
23
©
Andrew
L.
Molinsky,
2014

24. Ways to Create Cultural Fusions
24
Tac=c
Descrip=on
Addi=on
Add extra element that makes behavior
easier for you, and s=ll appropriate
Subs=tu=on
Subs=tute one element for another –
without disrup=ng appropriateness
Blending
Create unique blend of two cultural
behaviors
©
Andrew
L.
Molinsky,
2014

25. Cultural Fusions in the Food World
25
Cardomom
Crème brûlée!
Kimchi Burrito!
©
Andrew
L.
Molinsky,
2014

26. Less Successful Fusions
©
Andrew
L.
Molinsky,
2014

27. Create your own Cultural Fusion
27
©
Andrew
L.
Molinsky,
2014

28. Four Step Plan
28
(1)
Diagnose
the
new
cultural
code
(2)
IdenQfy
your
own
personal
challenges
(3)
Customize
your
behavior
(4)
Make
the
behavior
into
“muscle
memory”
©
Andrew
L.
Molinsky,
2014

29. Step 4: Develop muscle memory
29
©
Andrew
L.
Molinsky,
2014

30. Step 4: Develop muscle memory
30
• PracQce
in
realisQc
seings
• Get
-­‐-­‐
and
give
yourself
-­‐-­‐
feedback
©
Andrew
L.
Molinsky,
2014

31. 31
©
Andrew
L.
Molinsky,
2014

32. 32
©
Andrew
L.
Molinsky,
2014

33. Your Overall Goal!
33
©
Andrew
L.
Molinsky,
2014

34. 34
Thank
you!
©
Andrew
L.
Molinsky,
2014