The Insurance Ombudsman scheme is a government of India initiative to help individual insurance holders’ grievance redressal, through an easy, cost effective and out of court, impartial, settlement. The scheme was created by Government of India in 1998 under the Insurance Act, 1938. To Lean more visit https://www.instaremedy.com/insurance-ombudsman Follow us on: Facebook: https://www.facebook.com/InstaRemedy/ Twitter: https://twitter.com/InstaRemedy Linkedin: https://www.linkedin.com/company-beta/10130024/ If you have any Complaints against any brand then you can contact us through • Website : www.instaremedy.com • Call : 022-39966111 • Email : info@instaremedy.com Zindagi Banaaye Aasaan! InstaRemedy – At your Service Always

1. Insurance Ombudsman
Quick resolutions to grievances against
services offered by an Insurance Company.

2. What is a Insurance Ombudsman?
• The Insurance Ombudsman scheme is a
government of India initiative to help
individual insurance holders’ grievance
redressal, through an easy, cost effective and
out of court, impartial, settlement.
• The scheme was created by Government of
India in 1998 under the Insurance Act, 1938

3. When can you approach Insurance Ombudsman?
• You have first approached your insurance company with the
complaint and
• They have not resolved it
• Not resolved it to your satisfaction or
• Not responded to it at all for 30 days
• Your complaint pertains to any policy you have taken in your
capacity as an individual and
• The value of the claim including expenses claimed is not
above Rs 20 lakh

4. What kind of complaints are entertained by an
Insurance Ombudsman?
Your complaint can be about:
• Any partial or total repudiation of claims by an insurer
• Any dispute about premium paid or payable in terms of the
policy
• Any dispute on the legal construction of the policies as far as
it relates to claims
• Delay in settlement of claims
• Non-issue of any insurance document to you after you pay
your premium

5. Where are the Insurance Ombudsman
offices in India?
Insurance Ombudsman has total 17 offices throughout India.
Major Centres:
• Ahmedabad
• Bengaluru
• Chennai
• Hyderabad
• Mumbai
• New Delhi
For a complete list, visit :
https://www.instaremedy.com/insurance-ombudsman

6. InstaResolution – An alternative to
resolve your Consumer Complaint
• A step-wise guidance document to help you deal
with the issue
• Customized draft letters/ forms for you to send to
the Insurance Company
• Assisting you with the list of documents required
to file your complaint.

7. InstaRemedy –At your Service Always
Zindagi Banaaye Aasaan!
To help troubled consumer at their time of
need is InstaRemedy – “An e-Commerce
platform facilitating consumer grievance
resolutions”.
InstaRemedy aims to facilitate resolution of
consumer grievances that remain
unanswered, unattended thereby building
up a better bond between customers and
brands.

8. If you have any Complaints against any Insurance
Company, then you can contact us through
• Website : www.instaremedy.com
• Call : 022-39966111
• Email : info@instaremedy.com
Zindagi Banaaye Aasaan!
InstaRemedy –At your Service Always