The 10 Most Trusted AudioVisual Solution Providers, 2022.pdf

Convalescent
Elements of
Enhanced Linkage
Editor’s Desk
Abhishek Joshi
Abhishek Joshi

ntegrating AudioVisual (AV) solutions are more
Iimportant than ever. These solutions, whether they take
the form of digital signage, room automation,
presentation technology in boardrooms and auditoriums, or
videoconferencing capabilities, have become crucial in day-
to-day business operations.
It is essential to ensure prompt and effective communication
to keep one step ahead of the competition today. This is
because improved communication results in better decisions
and enhanced outcomes. It is, therefore, important to
choose a skilled company to set these solutions up and
integrate them with corporate infrastructures such as IT
networks or building management systems.
Companies and business organizations can experience a
significant transformation as a result of the audiovisual
(AV) equipment in the organization. Many businesses have
turned to AV solution providers to upgrade their
connectivity and procedures with the newest capability.
However, as with any technology, some features will
eventually become outmoded or obsolete.
As part of a planned cycle for evaluating and replacing
crucial elements of AV infrastructure, a technology refresh
is an essential consideration, allowing businesses to audit
existing infrastructure while actively working toward
improvements and maintenance. As the name implies,
refreshing technology systems maintain an invigorated and
healthy environment.
Employees and guests always appreciate a better user
experience, resulting in enhanced collaborations and
information sharing. Given the rapid pace at which
technology evolves, it can be challenging to keep up with
each and every update. This is something that trusted AV
solution providers are aware of.
The prominent organizations that are fulfilling the AV
requirements interact with this technology on a daily basis
and know how to implement the most advanced solutions at
a little expense. Their knowledge also ensures that each
solution aligns with current industry standards, which
lessens the likelihood of costly system errors.
Embracing the odyssey of the companies that are enhancing
the cores of business operations, Insights Success sheds
light on the guilds of excellence through its latest edition,
'The 10 Most Trusted AudioVisual Solution Providers,
2022.’
Flip through the pages and explore the advancements and
elements that fulfil businesses' crucial requirements and
simultaneously scale growth exponentially.
Dive in and Have A Delightful Read!

Cover Story
08
Digital Display
Solutions Inc
Integrating Imperative Audio-Visual Services
44
CXO
Leader’s Viewpoint

sales@insightssuccess.com
November, 2022
Editor-in-Chief
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Abhishek Joshi
Revati Badkas
Jenny Fernandes Anish Miller
Sandeep Tikode

Digital Display Solutions provides full-service audio-visual
solutions for its clients.
Digital Display
Solutions Inc
Lisa Harbert
President

C O V E R S T O R Y
Digital Display
Solutions Inc
Integrating Imperative Audio-Visual Services
Our company is adapting to market
orientation by listening to our
customers about functionality
needs and the ability to get their
rooms updated without the impact
of product delays.

Lisa Harbert,
President
Digital Display Solutions Inc.

he performance or result of any organization
Tdepends on more than simply the abilities and
efforts of those involved in the task; instead, they
also depend on the facilities provided by the company to its
employees. These resources include special equipment,
communication supplies, and more.
Depending upon where you work, it is more than likely that
your workplace is equipped with audio-visual systems that
assist in keeping you connected with other personnel and
customers. The possibilities are infinite with audio-visual
systems when you communicate overseas, locally, on-site,
or remotely.
This technology means not only double team productivity
but also fosters enthusiasm, promotes the firm, trains
employees to provide a personalized experience, and
improves program efficiency. With these factors in mind,
demand for solution providers that cater to the mediums
that enhance the organization's experience arises. Audio-
visual solution providers can ultimately become your
company associates, so it becomes critical to trust and
choose the right one.
Formerly known as Digital Display Solutions, Digital
Technology Solutions (DTS) is an award-winning
company that provides full-service audio-visual solutions
for its clients. Digital Technology Solutions is a family-
owned, innovative organization that cares about making
technology reliable for its customers. DTS serves current
needs, forecasts future needs, and commits to offering the
best quality service and products possible.
We at Insights Success had an opportunity to interview
Lisa Harbert, President of DTS, to get more
comprehension of her venture.
Below are the excerpts from the exclusive interview.
Lisa, what was the initial idea behind the inception of
Digital Technology Solutions?
We started Digital Display Solutions in October 2001 (now
branded as Digital Technology Solutions, DTS). We started
19 days after 9/11, and the certainty of the world was not
there, nor was the financial future secure. We knew that
even in 2001, at the turn of the century, the future would
involve high levels of technology. Our field of being a
Commercial A/V Integrator is a very select group of people
with specific knowledge.
This knowledge is not something you can get from a
university, but it must be taught from the Product
manufacturers, the employees, or through experience and
training modules. There are so few experts in the world in
the field of Commercial Audio Video that the employees are
rare and must be exceptional. We offer custom designs for
our clients, and we solve problems when issues arise with
audio-visual solutions within specific meeting rooms,
training areas, or large venues. We have technology experts
on staff and programmers writing code and modules for
control systems. Even the most discriminating high-end
residential clientele seeking streamlined control of lighting,
shades, and distributed audio can be accommodated in an
efficient, and meticulous fashion. The Commercial A/V
field is expected to grow an estimated 32% each year for
the next 5 years. It's a booming industry.
What are the primary objectives and philosophy of
DTS?
Our primary objective and philosophy at Digital
Technology Solutions (DTS) are to be The Best! We hire
people who do good quality work whether anybody is
watching or not. We hire smart people who focus on quality
and always operate at a very high level of integrity. We are
faith-based, but we do not focus on that with our clients but
make the commitment always to do what's right. We spend
a lot of effort on culture to create a place where people feel
valued and put them in areas of their strengths to do work.
We have three Mission statements:
Ÿ to be identified as the best AV company by our
customers
Ÿ to be identified as the best place to work by employees
Ÿ to be identified as the best company by the community
We believe in giving back! We are helping the Uvalde
school (where there was a mass shooting) to re-establish
better audio communication throughout their school this
year. We donated 50% of the equipment, and we are doing
the installation completely free. We believe in doing the
best quality job, being fair with our customers and vendors,
and ensuring that we take care of our employees.
What are your top-notch offerings that have a strong
foothold in the Audio Video Solutions industry?
Our top-notch offerings that have a strong foothold in the
industry are the collaboration rooms. We have been
installing so many different varieties of Zoom, Team
The 10 Most Trusted AudioVisual Solu on Providers, 2022

Webex rooms, and we have been installing them in
corporate, city government, and churches.
The need to create a place where people can meet in person
and/or remotely is critical. We also have been exploring the
variety of cameras and sound bars that can help when a
room is in an unusual shape or has bad acoustics. One of
the reasons we changed our name to Digital Technology
Solutions (DTS) was our knowledge and product offering
advances in the technology of UVC rooms. UVC
technology has been used for 50 years in operating rooms
between operations. These specialized lights eradicate all
airborne pathogens.
It doesn't matter the type of virus or airborne germ
circulating in the air; UVC treatment makes the workplace
clean and safe! At DTS, we see technology six years prior
to mainstream electronics retailers. We always look for new
products and technology so that in today's world, there are
solutions to keep people safe and allow the business to
thrive.
What are the roadblocks that DTS faces in the ever-
changing landscape of the business world?
We have experienced many roadblocks since the onset of
Covid. We are lucky to have survived the shutdown of the
corporate world. We are blessed a high percentage of
government entities embraced new technology solutions
such as touchless infrared temperature scanners in
safeguarding their work environments and teams.
The biggest roadblock slowing us down is manufacture
supply chain delays, and the inability to procure key
components to complete systems. We have a high inventory
in stock for the project, however, semi-conductor chip
shortages have drastically impacted many of our intelligent
audio-visual solutions. Many items are backordered for 1
year.
We feel our other greatest roadblock has been our lack of
true marketing and letting people know exactly who we are.
Almost 90% of our work comes from referrals or repeat
business. We are focused on this for future growth.
How is DTS adapting to market orientation?
Our company is adapting to market orientation by listening
to our customers about functionality needs and the ability to
get their rooms updated without the impact of product
delays. We are very creative in finding solutions in stock.
What is your stance on implementing innovative
technologies?
Our stance on implementing innovative technologies is a
critical Cornerstone for us to be successful in the future.
Our industry changes so much that items become outdated
within six months. We are operating from a standalone
building close to the San Antonio airport, and our vision is
to be able to bring in manufacturers to show all the options
available in video, audio, microphones, direct view, etc..,
and honestly create a Technology Toy Store! We want to be
able to show people the latest technology every day at our
office in our fully outfitted Conference Rooms - Take a test
drive in your new conference room is one idea we have.
In what traditions is DTS contributing to the
communities?
Our company is committed to helping the community. We
offer our conference room for one hour for free to nonprofit
organizations for meetings. We will provide the technology
in the area for them to use free of charge. We have helped a
local child in distress facility with their new conference
room free of charge. As I mentioned earlier, we are helping
the Uvalde school in completely upgrading their PA system
with the majority of products donated. We believe in giving
back, and as company team, we helped the food bank load
food into folk’s cars during the height of the Covid
shutdown.
What is the next chapter for DTS?
The next chapter for Digital Technology Solutions will be
to be trainers for people to understand the technology better
and show people the latest products that we are seeing in
the social media and video world. We believe that we could
help train people in things that they need to take into
consideration when redoing their facility. We have the
ability to bring in experts from across the nation to provide
incredible teaching opportunities on new technology.
We are expanding more profoundly into the residential
market but focusing only on high-end homes. We believe
we have one of the best teams in the world, and we believe
that we are positioned for a successful future.

November 2022 | 16 | www.insightssuccess.com

The 10 Most Trusted AudioVisual Solution Providers, 2022.pdf

The 10 Most Trusted AudioVisual Solution Providers, 2022.pdf

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