The document compares marketing executives to drug dealers on several criteria used in their work. It shows that drug dealers often know their market better by being present in the community, focus on immediate benefits over features, create scarcity, offer exclusive deals, and provide 24/7 customer service. The overall intent was to provoke discussion about how marketing can improve its understanding of customers and be more responsive to their real needs and experiences through new approaches.
20. Sehr geehrter Herr Dr. Andres,
wir bitten Sie in zukünftiger Korrespondenz von der
Aussendung von Büchern an unseren Vorstands-
vorsitzenden Dr. xxx Abstand zu nehmen und….
24. EXCITEMENT PLEASURE
fueled by dopamine and anticipation
is all about appetite
SATISFYING PLEASURE
releases opiate-like endorphins
and feelings of peace and euphoria
BSI – We grow businesses 2018 | Page: 24
57. We were asked to present the current status of the marketing industry in the form of a
presentation at various conferences and internal workshops. The provocative discussion of the
current circumstances in our industry was explicitly desired. After a long consideration we chose
the comparison between a fictitious marketing board and a drug dealer. This comparison should
compare both positions on the basis of different criteria. The distance to the consumer and the
detachment of the industry from agencies, consultancies and their customers was only a side
effect. This article was discussed with us by agencies and companies for months. The view of pure
amusement and self-reflection up to angry bewilderment surprised us. The central statement of
this article was not to be insulting or even offensive. Rather the lacking proximity to the customer,
to the circumstances of the life and purchase phases and deepened needs of users were brought
up for discussion. The contrast and the exaggerated version were only conveyed playfully, without
referring to one or a few brand companies. The value of the work within brand-leading companies
should continue to be at the forefront of all efforts to take account of change in the marketing
industry, better understand direct insights into the needs of customers and pay far more attention
to them. At the same time, it should be attempted to change the leadership of marketing today on
the basis of new approaches and to define the effect patterns better and more specifically. We ask
you to understand the contribution as a humorous discussion and not to process it too narrowly.
Thank you.
BSI – We grow businesses 2018 | Page: 57