In the February 2019 edition of Masters of Marketing, AgencyBuzz product Manager Heather Cherry discusses how to write the perfect insurance email for your agency's clients and prospects.
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How to Write the Perfect Insurance Email
1. Masters of Marketing
How to Write the Perfect Insurance Email
Heather Cherry
AgencyBuzz Product Manager
2. Welcome to Masters of Marketing!
• Today we’ll be talking about tips for writing the perfect insurance email.
• Follow along with our live conversation on Twitter using #MastersMktg
(Follow us on Twitter @InsTechCorp while you’re at it!)
• If you have questions during the webinar, please use the chat window and I will answer all
questions at the end.
• Today’s presentation will be posted on our blog later today:
https://resources.getitc.com/masters-of-marketing
• Join us next time on March 21st at 12:00 p.m. for Let’s Review: How to Get Online Reviews
for Your Insurance Agency hosted by Internet Marketing Product Manager Phillip Long.
Thank you for joining us today.
Heather Cherry
800-383-3482 x 1182
hcherry@getitc.com
3. Insurance Email Toolbox
• Establish Goals
• Determine Audience
• Choose Tone
• Craft Subject Line
• Write Content
• Add Closing
• Optimize Design
• Things to Avoid
Heather Cherry
800-383-3482 x 1182
hcherry@getitc.com
Insurance Email
Marketing
4. Insurance Email Toolbox
• Establish Goals
• Determine Audience
• Choose Tone
• Craft Subject Line
• Write Content
• Add Closing
• Optimize Design
• Things to Avoid
Heather Cherry
800-383-3482 x 1182
hcherry@getitc.com
Insurance Email
Marketing
5. Establish Your Goals
• Ensures Emails Remain Focused
• Reduces Unnecessary Content
• Guides Recipient
• Limits Distractions
• Specific, Measurable
• Numbers + Timeframes + Strategy
• We plan to generate # of auto quote requests over
the next # months by leveraging an auto prospect
campaign. Heather Cherry
800-383-3482 x 1182
hcherry@getitc.com
If you have several goals, consider multiple campaigns.
6. Insurance Email Toolbox
• Establish Goals
• Determine Audience
• Choose Tone
• Craft Subject Line
• Write Content
• Add Closing
• Optimize Design
• Things to Avoid
Heather Cherry
800-383-3482 x 1182
hcherry@getitc.com
Insurance Email
Marketing
7. Determine Your Audience
• Baseline for Campaign Components
• Dependent on Availability & Accuracy of
Subscriber List
• Deliver Relevant & Timely Messages
• Segmentation by LOB, Age, Location, etc.
• Talk to Decision Maker(s)
Heather Cherry
800-383-3482 x 1182
hcherry@getitc.com
Align your audience with your established goal for the campaign.
8. Insurance Email Toolbox
• Establish Goals
• Determine Audience
• Choose Tone
• Craft Subject Line
• Write Content
• Add Closing
• Optimize Design
• Things to Avoid
Heather Cherry
800-383-3482 x 1182
hcherry@getitc.com
Insurance Email
Marketing
9. Choose the Tone
• Analyze Your Audience
• Age, LOB, Customer Status
• Maintain Consistent Brand Personality
• Utilize Humor (When Relevant)
• Formal/Professional
• Dear, To Whom It May Concern, Sincerely
• Informal/Casual
• Hello, Hi, Thanks, Talk Soon
• Test, Test, Test!
Heather Cherry
800-383-3482 x 1182
hcherry@getitc.com
Each campaign may have a unique tone (and that’s okay).
10. Insurance Email Toolbox
• Establish Goals
• Determine Audience
• Choose Tone
• Craft Subject Line
• Write Content
• Add Closing
• Optimize Design
• Things to Avoid
Heather Cherry
800-383-3482 x 1182
hcherry@getitc.com
Insurance Email
Marketing
11. Craft a Subject Line
• Preview of Message
• Helps Subscribers Prioritize Emails
• Direct Transactional/Confirmation
• Personalized Policy Information
• Curiosity/Creative Educational, Informative
• Reinforce CTA Feedback, Referrals, Social
Followers
• Act Now Deadlines, Open Enrollment
Heather Cherry
800-383-3482 x 1182
hcherry@getitc.com
Studies have shown odd numbers generate higher open rates than even numbers.
12. Insurance Email Toolbox
• Establish Goals
• Determine Audience
• Choose Tone
• Craft Subject Line
• Write Content
• Add Closing
• Optimize Design
• Things to Avoid
Heather Cherry
800-383-3482 x 1182
hcherry@getitc.com
Insurance Email
Marketing
13. Write Your Content/Message
• Explain Purpose
• Relevant to Audience
• Help, Educate, Establish Credibility
• Provide a Benefit/Value
• Concision is Key
• Be Genuine
• Separate into Multi-Message Campaign if
Necessary Heather Cherry
800-383-3482 x 1182
hcherry@getitc.com
Consider writing your message and revisiting next day to remove unnecessary content.
14. Insurance Email Toolbox
• Establish Goals
• Determine Audience
• Choose Tone
• Craft Subject Line
• Write Content
• Add Closing
• Optimize Design
• Things to Avoid
Heather Cherry
800-383-3482 x 1182
hcherry@getitc.com
Insurance Email
Marketing
15. Add a Closing Statement
• Provide Clear Next Steps
• Consistent with Established Goals
• Set Clear Expectation for Future
Communication
• Provide Contact Information
• Visually Appealing
• Include a Clear CTA
Heather Cherry
800-383-3482 x 1182
hcherry@getitc.com
Without a proper closing and CTA, your email is essentially a dead end.
16. Insurance Email Toolbox
• Establish Goals
• Determine Audience
• Choose Tone
• Craft Subject Line
• Write Content
• Add Closing
• Optimize Design
• Things to Avoid
Heather Cherry
800-383-3482 x 1182
hcherry@getitc.com
Insurance Email
Marketing
17. Optimize the Design/Layout
• Clean, Simple, Skimmable
• Utilize Eye-Catching Imagery to
Supplement Content
• Facilitate Logical Flow
• Reduce “Scroll Count”
• Toolkit
• Rows, Columns
• Blank Space/Blocks
• Headings
• Bullet Points, Lists
Heather Cherry
800-383-3482 x 1182
hcherry@getitc.com
The Rule of 3: Numerous studies have shown that the brain prefers to receive information in groups of 3.
18. Insurance Email Toolbox
• Establish Goals
• Determine Audience
• Choose Tone
• Craft Subject Line
• Write Content
• Add Closing
• Optimize Design
• Things to Avoid
Heather Cherry
800-383-3482 x 1182
hcherry@getitc.com
Insurance Email
Marketing
19. Things to Avoid
• Spelling or Grammar Errors
• Inbox Oversaturation
• Going Silent After the Sell
• Inappropriate Text Slang/Shorthand
• Click-Bait Subject Lines
• High-Risk, Sensitive Content
• Aggressive, Salesy Language
• All CAPS
• Complacency
Heather Cherry
800-383-3482 x 1182
hcherry@getitc.com
Emoticons/Emojis are generally considered inappropriate for insurance communication.
20. Insurance Email Toolbox
• Establish Goals
• Determine Audience
• Choose Tone
• Craft Subject Line
• Write Content
• Add Closing
• Optimize Design
• Things to Avoid
Heather Cherry
800-383-3482 x 1182
hcherry@getitc.com
Insurance Email
Marketing
21. Thank You for Joining Us!
• Find slides & a recording of this presentation at
https://resources.getitc.com/masters-of-marketing
• Join us next time on March 21st at 12:00pm for Let’s
Review: How to Get Online Reviews for Your Insurance
Agency hosted by Internet Marketing Product Manager
Phillip Long.
Heather Cherry
800-383-3482 x 1182
hcherry@getitc.com