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All Sky, No Net
How Agencies Can Survive Automation
Dylan Brooks
Digital Marketing Consultant
Welcome to Masters of
Marketing
If you have questions, please enter them in the chat window
Our Twitter handle is @InsTechCorp
Join the conversation with #MastersMktg
A recording of today’s Masters of Marketing webinar will be posted at
https://www.resources.getitc.com/masters-of-marketing/
Mark your calendar! Our next Masters of Marketing webinar:
Crawl, Walk, Run: Using Your Agency’s Branding to Reach
Online Prospects
Presented by Karly Baker on Thursday, July 19th at 12 PM CDT
Why Does Automation Matter?
25% of insurance jobs
will be replaced by
automation by 2025
-McKinsey Global, 2016
That means…
technology will take
over
insurance tasks
from agents
Let’s Consider
Where tech affects insurance
Why automation is a threat
How you can fight back
Where Technology Affects
Insurance
Where Technology Affects
Insurance
Comparative Raters
Insurance Websites
Telematics
Where Technology Affects
Insurance
Comparative Raters
Offer Instant Rates
Improve Accuracy
Define Choice
Where Technology Affects
Insurance
Insurance Websites
Increase Access
Inform Consumers
Extend Operations
Where Technology Affects
Insurance
Telematics
Improve Accuracy
Increase Data
Reduce Risk
But It’s Not
All
Roses…
Technology
First A Friend
Now A Foe
Why Automation Is A Threat
Why Automation Is A Threat
Replaces Agents
Improves Efficiency
Enhances
Convenience
Why Automation Is A Threat
Replaces Agents
Takes Over Tasks
Envelops Processes
Reduces Roles
Why Automation Is A Threat
Improves Efficiency
Works Fast
Cuts Out Steps
Eliminates Variability
Why Automation Is A Threat
Enhances
Convenience
Runs Continuously
Adapts On The Fly
Provides Options
But It
Doesn’t
Always Work
Insurance
Automation
Google Tried
Google Failed
How You Can Fight Back
How You Can Fight Back
Offer Outstanding
Customer Service
How You Can Fight Back
Be Inherently Human
Offer A Personal Touch
Provide Expert Advice
How You Can Fight Back
Be Inherently Human
Show Empathy
Build Trust
Communicate Actively
How You Can Fight Back
Offer A Personal Touch
Take Individual Approach
Pay Attention To Detail
Customize Advice
How You Can Fight Back
Provide Expert Advice
Build On Experience
Keep Up With Changes
Prove Your Worth
Remember:
In An Automated World,
Customer Service
Can Be A
Differentiator
We Considered
Where tech affects insurance
Why automation is a threat
How you can fight back
Thanks For Attending!
Feel free to ask any remaining questions!
A recording of today’s Masters of Marketing webinar will be posted at:
https://www.resources.getitc.com/masters-of-marketing/
Mark your calendar! Our next Masters of Marketing webinar:
Crawl, Walk, Run: Using Your Agency’s Branding to
Reach Online Prospects
Presented by Karly Baker on Thursday, July 19th at 12 PM CDT

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All Sky, No Net: How Agencies Can Survive Automation