1. Resilient Businesses Summit Sponsored by TnRGlobal & Hidden Tech Thrives Publishing www.resilientbusinesses.com

2. Welcome Hidden Tech Economic impact in Western Mass Community Economies Groundbreaking work by Julie Graham Missing Answers What do we need? Resilient Businesses concept Tools for collaborating: talk.RB & other social media www.resilientbusinesses.com

3. Agenda 9:45 – 10:00 Settle in with coffee by Deans Beans 10:00 – 10:10 Welcome by Rich Roth 10:10 – 10:30 Introduction by Karen Ribeiro 10:30 – 11:00 5 minute partner discussion: my experience of resilience 10 minute table recap 10 minute group recap 11:00 – 12:00 ROUNDTABLE ONE 12:00 – 12:30 Recap of 1st roundtable session 12:30 – 1:15 LUNCH 1:30 – 2:30 ROUNDTABLE TWO 2:30 – 3:00 Recap of 2nd roundtable session 3:00 – 4:00 Networking and small group breakouts www.resilientbusinesses.com

4. Facilitators Dealing with People Session 1 – Ingrid Bredenberg remaining flexible (even supple!) when working with friends and family Session 2 – Kirsten Bonanza finding and holding onto the pulse of your many stakeholders www.resilientbusinesses.com

5. Facilitators Driving the Collaborative Economy Session 1 – Dan Finn fostering collaborations among peers and competitors to sustain and grow revenues Session 2 – Prakash Laufer reinventing yourself when markets change; embracing trends in this economic era www.resilientbusinesses.com

6. Facilitators Creating and Spending Money Session 1 – William Spademan Create It! a "money multiplier” game on creating money locally Session 2 – Rick Feldman once you get the capital, what do you do with it? www.resilientbusinesses.com

7. Facilitators Alternative Funding Session 1 – Tim Cohen-Mitchell bootstrapping your organization when cash is scarce; growth with non-traditional capital Session 2 – Terry Mollner planning for and attracting investment opportunities www.resilientbusinesses.com

8. Facilitators Sustainability and Resilience Session 1 – Jan Morgan making the case for resilience as a strategic focus Session 2 – Catherine Ratte’ local politics: what works and what could be better www.resilientbusinesses.com

9. Facilitators Essentials of Equity and Debt Session 1 – Mary Hoyer getting and using equity versus debt; balancing the two Session 2 – John Waite taking on debt; how much do you really need? www.resilientbusinesses.com

10. Resiliency Story Karen’s Resilience Story The region’s conscience Most resilient person I’ve ever met Resilience Partner Discussion Share your resilience story “To create resilience you need more feedback loops between a community and all government levels” -- Toshiro Kida, student activist www.resilientbusinesses.com

11. Recapping & Tweeting What are our needs? Understanding oneself Humility Expressing fears Having set core values – North Star Being persistent Finding resourceful people Staying present Being creative Establishing boundaries What is “good enough” indiv./collect. Yielding to higher road – inner wisdom / intuition Passion Sustaining a Vision www.resilientbusinesses.com Systems thinking – holistic understanding Supporting others’ egos Allowing diversity and collaboration – tap all skill sets equally Rest – take naps / meditate Remaining open to learning Taking risks – thinking outside of the boss!! And box Willingness to adapt self or system Agility / flexibility – playful rejuvenation Being curious Challenging current understanding/assumptions Never forget beginners mind – Lance Armstrong Using pain positively Have a hero to aspire to – continuous learning Assertive in the face of resistance

12. Recapping Roundtable One What are our obstacles? Imbalance in net worth Lots of under utilized real estate High property taxes How to motivate beyond self interest? How do we share assets/resources to maximize benefit for the community? Lack of trust/community bonding – “I’m out for myself” vs. shared tools, food, ideas… Inability to express self authentically/honesty Settlement patterns (suburbs) Assembling equity; collateral Presenting coherent plans to lenders & stakeholders – really think out concept 1st What are our ideas? United Way for Business Helping local banks to work together – EX-Sonoma Cty cooperation among local banks (600MM more local $ to invest) Judy Wicks story – creating the community Transition to new ways of collaboration – community centers, shared meals Time banks Tapping all ownership & investment options (family & friends (debt +/or equity) $, gov’t grants, credit, home eq., cooperative shares, PRI, cust. loans) and collateral (CD, gold/stocks, RE, contracts) www.resilientbusinesses.com

13. Recapping Roundtable One What are our obstacles? Defining and understanding resiliency People do not see/listen to market signals People choose not to change – especially if it isn’t institutionalized (or modeled) – or learn from past mistakes Surprise regulatory shocks Contract changes What are our ideas? Collaborating with partners/joint ventures and shared revenues; trust relationships True value of mutuality – especially listening Play nice – all situations are a “win win” and have respectful language Have support groups (in person or virtual water cooler) Diversify income stream Reinvention – back to basics; team planning www.resilientbusinesses.com

14. Recapping Roundtable Two What are our obstacles? PL/KB – responding to current needs for reinventing ourselves/businesses Need Gross National Happiness TM/RF - How can we create various clans within a larger tribal system in the Pioneer Valley that accurately represent our various stories How can we maximize regional equity for the benefit of startups and other community, small biz needs? What are our ideas? PL/KB Elevation not emulation Look out for #2 not #1 – all in this together No one left behind Improve theater – Yes AND Community based discussion – charettes? Entrepreneurship in the context of serving our community happiness needs,quality of life Establishing a NORM of communication that starts from the way we welcome people Winning people over. No one cares what you know until they know that you care Be open/understanding/absorbant/compass. Go further upstream than what is obvious PAPOS – people are part of solution Stakeholder: inclusive of families of people who work for you, interconnected communities www.resilientbusinesses.com

15. Recapping Roundtable Two What are our obstacles? Sustaining momentum with today’s conversation – widening the circle of influence extending to diverse communities with diverse voices/interests @resilientbiz #resbiz www.resilientbusinesses.com http://talk.resilientbusinesses.com www.hidden-tech.net What are our ideas? Work in constellation in the community to freely move in and around the community but remain in one tribe. Threshold Fnd. For the valley (high net worth) SVN for the valley Choose leaders from key organizations to bring together to create the “tribal code” Enhance Hidden Tech community using tags to create collaborative matches Engage the PVPC and EDC and MSBDC and ACCGS creatively Meetup around the BALLE leakage calculator Meetup around regional resiliency storytelling Share email addresses Keep talking about resiliency – Don’t eat lunch alone, other meetups, blogging Meet soon – Nacul Center, etc. www.resilientbusinesses.com