1. BMC & InfraVision ProactiveNet
Performance Management
Seminar
Donderdag 26 januari 2012
BMC Benelux Offices

2. Agenda
13.30 Introduction BMC & InfraVision by
• Martin Schulten– Partner Manager BMC
• Fons Habes – Senior Account Manager
13.40 BMC ProactiveNet Performance Management Product
Overview by
• Fons Habes – Senior Account Manager
14.15 -14.30 Pauze
14.30 BMC ProactiveNet Live Demo by
• Bart Venema – Senior Technical Consultant
15.00 Overview of this seminar and a drink
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3. Business runs on IT. IT runs on BMC Software.
100% focused on BSM
- No competing businesses
Key Strengths
- Founded in 1980
- 8th largest independent software company with
Fiscal 2010 revenues of $1.91B
- Financially strong – highly profitable, strong cash
and securities position, low debt
- 7,000 employees worldwide
- 16,000 customers in 132 countries
 Top 20 commercial banks, utilities, and telco
companies
 Top 10 insurance, chemical companies, food,
media companies, technology hardware,
healthcare equipment & services companies,
aerospace and defense companies
- One of BusinessWeek’s Top 50 performers in the
S&P 500 with a 153% 5-year return on
investment
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4. InfraVision
Offices Customer Satisfaction
Nederland: Gorinchem (HQ)
België: Gent 8,3 Account Man.
Duitsland: Münster
Verenigd Koninkrijk: Londen
8,7 Projects
8,1 Support
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5. InfraVision intro
 Elite Partner van BMC Software
- BMC Service Desk Express
- BMC Remedy on Demand
- BMC RemedyForce
- BMC ProActivenet
- BMC ADDM
 Key information and strengths
- Opgericht in 1998
- 32 werknemers verdeeld over Nederland
(24), België (3) en Engeland (5)
- Partner op het gebied van Business
Service Management
- Gespecialiseerd in het inrichten va
van serviceorganisaties
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6. BSM is a unified platform for running IT
Incident Knowledge
Management Management
Service Request Problem
Management Management
REQUEST &
Project & Identity
SUPPORT
Portfolio Management Management
Asset Change & Release
Vendor Management Management Application
Management Automation
Service Discovery &
Catalog INTEGRATE & Dependency
ORCHESTRATE Server
Financial
Management Automation
PLAN & PROVISION &
GOVERN CONFIGURE
Human Capital Network
Management CMDB / CMS Automation
Service Level Dashboards &
Management Analytics
Compliance & Client
Policy Management Event & Impact Mainframe Automation
Management Automation
Capacity MONITOR & Enterprise Scheduling &
Management OPERATE Workload Automation
Storage Application Problem
Management Resolution
Data Middleware
Management Performance & Management
Availability
Management
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7. BMC ProactiveNet Performance
Management Product Overview
Fons Habes – Senior Account Manager

8. BMC ProactiveNet Performance Management
Business Drivers
Exceed Service Level Commitments
85% of companies fail to meet service commitments
Improve Availability
70% of incidents reported by end-users before IT is aware
Enable Virtualization and Cloud Computing
31% of customers have lack of Analytics as the top
impediment to effective problem isolation
Improve Operational Efficiency
On average, it takes 14 people to fix a typical day-to-day
problem
Reduce IT Cost
Operational costs are rising 10% per year
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9. Capability Maturity Model Phase: Common State
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10. Do you know what’s causing service disruption?
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11. Proactive Availability & Performance Management
Focus on Outage Avoidance
“80% of organizations are reactive; 85% fail to meet SLAs”
(2009 Gartner Data Center Conference)
Predictive Service Impact
Improved Service
Quality Self-Learning Analytics &
Predictive Root Cause
Improved
Outage Availability Dynamic Virtualization &
Avoidance Cloud Analytics
Enable Virtual &
Cloud Continuous Deep Dive
Diagnostics
Reduced Cost
Unified BSM Architecture
Goal Benefits Key Capabilities
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12. The Problem
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13. Self-Learning Analytics
Eliminate Reliance on Static Thresholds
CPU load
(%)
! ! !
! ! ! !
! ! Static Threshold
Upper
Baseline
Normal Behavior
Lower
Baseline
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14. ! ! Predictive Warning Lead Time
Static Threshold
7 am 9 am 11 am
“During our evaluation, the software identified a problem with the online transaction processing cluster that, if left
unchecked, could have eventually brought the site down. If there’s a slowdown or total loss of service, customers won’t
wait. …And that’s a direct impact to our bottom line."
Director of Application Services, Hotels.com
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15. Predictive Root Cause
Focus On Outage Avoidance
Correlate and analyze
large volumes of data and
events across silos in real-
time
Automatically capture
detailed diagnostics and
pinpoint root cause
Capture intermittent
problems and associated
root cause the first time
Patented Technology
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16. Self-Learning Analytics
Elimination of Unnecessary Events & Tickets
React to Problems
All Hands On Deck
Fewer, more meaningful events
& tickets; improved focus
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16

17. Dynamic Virtualization & Cloud Analytics
Increase MTBF in Virtual & Cloud Environments
Proactively detect capacity issues
(excessive motions)
Generate Accurate Root Cause &
Service Impact
Populate Real-Time Enterprise
Service Models with dynamic
virtual & physical relationships
Retain baselines to match dynamic
virtual & private cloud
environments
Instantly correlate performance
with motions (changes)
“Within a modern virtual environment,
… when combined with the dynamic
Virtual attributes of virtual objects,
Server demonstrates the growing need for
analytical tools”
(Gartner, April 2010)
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18. Cross-Platform, Cross Vendor
Data and Event Collection
Transactional
Virtual
Physical
Service Impact Logical
Vendor and Platform Agnostic Collection
HP IBM BMC CA Microsoft VMware
Citrix Applications Middleware Databases Hardware Custom
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19. Real-Time Predictive Service Impact
Focus on What Matters to the Business
Prioritize events based on business impact
Integrate service impact and event processing automation
Refine end-to-end service views across physical, virtual & cloud
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20. Link Operations to Support
Intelligent Trouble Tickets
Intelligent Incident
BMC Event and Impact Management BMC Service Desk Express
Link Operations directly to ITIL (APM) based process improvement
Generate and manage incidents automatically based on business priority of
the service
Track and report MTTR and Service Level performance uniformly
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21. Compliance: Management Dashboards
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22. Proactive Availability & Performance Management
Key Benefits & Differentiators
Real-Time Predictive Service Impact
Improve Service Quality – Focus on what matters to the business
Self-Learning Analytics & Real-Time Predictive Root Cause
Improve Availability – Proactively identify performance problems
Dynamic Virtualization & Cloud Analytics
Enable Virtualization and Cloud – Map, monitor & dynamically track physical, virtual &
cloud resources
Continuous Deep Dive Diagnostics
Improve Availability – Accelerate application problem resolution
Unified BSM Architecture
Reduce Cost – Single Proactive Operations solution with automated workflows
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