Infosys' warranty management automotive solutions help to optimize an early warning system to reduce failures and claims cost while increasing flexibility and customer satisfaction

1. Optimize Warranty Management with Infosys
Warranty costs are expected to continue to rise due a variety of competitive factors such as the race to reduce time to market, the increasing
use of mechatronics in the vehicle, and increasingly longer periods of warranty coverage.
However, Warranty Management processes are largely ad-hoc and lack best practices. The challenge that automotive companies face is the
need to transform their warranty landscape in order to reduce product failures and claims processing costs while simultaneously enhancing
customer satisfaction.
Infosys understands these challenges and is making significant investments in developing a comprehensive solution for Warranty
Management. Infosys’ Warranty Management Solution addresses process and technology related challenges and delivers tangible results
such as:
• Reducing up to 10% of the total annual warranty costs
• Lowering the total cost of ownership (warranty applications) by up to 35%
• Reducing the total cost of claims processing by up to 30%
These results are achieved by:
• Applying warranty best-practices across brands and geographies
• Streamlining claims management processes to provide better visibility and actionable information
• Reducing detection-to-correction cycles through analysis of unstructured information
• Enhancing supplier collaboration to drive additional efficiencies in the areas of quality and product development
Solution Overview
Infosys’ Warranty Management Solution leverages the SAP platform and tools. The pre-configured and customized ERP component of
the solution allows OEM’s to rapidly adapt their processes to the ever changing warranty policies and related business requirements. The
EWS (Early Warning System) component provides actionable information in the areas of quality and engineering. The solution, therefore,
delivers flexibility and improved quality while lowering implementation costs.

2. Solution Components
Automotive Warranty Transaction Processing (WMS-ERP) Automotive Analytics & Early Warning System (EWS)
Infosys’ Warranty Management Solution (WMS), built on The Infosys Early Warning System (EWS), built on SAP BW and Infosys’
the SAP Warranty Module, incorporates the best-practices in proprietary Holistic Information Management Infrastructure (HIMI) platform,
automotive warranty management. It provides a comprehensive enables analysis of unstructured data to unearth the wealth of information in
set of workflow processes - underpinned by a user configurable the free text fields of warranty claims, CRM data and other documents.
rules engine and advanced reporting features. This provides the
flexibility required to meet ever changing business requirements The EWS consists of extraction and inference engines tailored for the
that impact warranty policies. automotive industry. These engines ensure that relevant data is extracted from
free text and transformed into powerful, actionable information.
The unique rules engine provides the business with the
flexibility to configure new warranty products and processes. The SAP BW component delivers analytics on the newly structured data and
This ensures that dealer needs are addressed quickly and information as reports and alerts through the NetWeaver portal.
comprehensively.
The result is information that is actionable, drives innovation, improves
Thus the solution enables automotive OEM’s to adapt workflow quality, and enhances collaboration through the value chain.
processes faster and at reduced cost.
Why Infosys Warranty
• Warranty management domain expertise across the value chain along with strong process consulting capabilities.
• Ability to provide a comprehensive solution encompassing Warranty Claims Management, Business Process Outsourcing and Early
Warning System.
• Sizeable investments in developing Holistic Information Management Infrastructure (HIMI), a robust platform for analyzing
unstructured data.
• Warranty credentials in the areas of business process re-engineering, applications rationalization and warranty module development
for dealer management systems.
• A unique model for accelerated implementation that significantly reduces the time and effort for typical ERP component
implementation.
Allied services
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We help companies gain Our Enterprise Solutions
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linking operational advantage outsourcing solutions to our chain using off-the-shelf applications much greater
to shareholder value. We global clients by leveraging packages. Our solutions span than the sum of its parts.
help clients transform their process, domain and people ERP, CRM, SCM and EAI. Infosys leverages the Global
business through strategy, management expertise. We They help you to mitigate Delivery Model (GDM)
operations, marketing, and manage risk for our clients your risks, achieve faster to deliver immediate and
technology. through a scalable, cost- returns and lower TCO. dramatic productivity growth
effective and predictable like no one else can.
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