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How Apriori Leveraged Big Events To Accelerate Our Advocatehub Deployment

Influitive
11 de Dec de 2017
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How Apriori Leveraged Big Events To Accelerate Our Advocatehub Deployment

  1. Rick Burke VP Marketing The Big Bang Theory & Advocate Marketing Sandy Turcotte-Lim Director, Advocate & Content Mktg
  2. Who is aPriori? Company Growth VC Partner Management Technology • Started work on automated costing concept in mid 1990’s • Company was founded in 2003 • Based in Concord, MA • Strong year over year bookings growth over the past 5 years • 150 employees & partners located across NA, EMEA & Asia Pacific regions • Venture funded by Sigma Partners - $2.5B in assets under management • Very successful history of backing high growth software companies • 30% of Annual Bookings Invested in R&D • 2013 Gartner Group “Cool Vendor” award in the PLM category • Leading provider of Automated Costing Solutions • Long standing management team with experience both in manufacturing and growing high technology companies
  3. 3 We need to start our Advocate Marketing program now! But we are too busy!
  4. 4 After We Saw our First Demo of Influitive….
  5. 5 So We Began to Build Our Strategy…
  6. The Big Bang Strategy 6 Global Sales Kickoff 2 Customer Event Test Cases Cost Insight Conference June July - September November Thru February
  7. 7 • Challenges • Discussions • Referrals • Rewards Customer Advocacy Announcement of Awards for the Company Kickoff will be made at the end of the day Global Sales Kickoff
  8. Early Customer Engagements… 8 • 60 of our Top Customer Deployment Leaders • Introduced Vault During Kickoff Presentation • Challenges Custom Designed for the During the Event • 53 customers distributed across NA and EU • Evaluate alpha version of new web- based software product • Custom Challenges designed to collect feedback on specific features of the product European STARS Conference Early Visibility Testing • Get a core base of 50 Advocates on board, collect feedback on likes/dislikes • Build solid credibility with Product Management; and pick up another 50 Advocates Marketing Goal Marketing Goal
  9. Global Sales Kickoff 9 100 High NPS Advocates From Early Customer Programs Springboard to the Big Event at Cost Insight
  10. Cost Insight Conference 10 • Pre-Event Experience • Social Sharing, Vote on Topics, Vote on Product Enhancements • During Event Experience • Favorite Presentation, Event Satisfaction Survey, Trivia Quizzes • “Register for the Vault” Slide in Every Presentation • 22 different people endorsing/messaging “register now” • On-Site Registration Assistance and Rewards Redemption
  11. Cost Insight Conference 11 • Pre-Event Experience • Social Sharing, Vote on Topics, Vote on Product Enhancements • During Event Experience • Favorite Presentation, Event Satisfaction Survey, Trivia Quizzes • Register for the Vault Slide in Every Presentation Deck • 22 Different People saying “Register for the Vault” • On-Site Registration Assistance and Rewards Redemption FOR PRINT VERSION
  12. 12 Cost Insight 2017
  13. Year 1 Accomplishments 13 338 ADVOCATE S 24 REFERENCEA BLE CUSTOMERS 321 DISCUSSION TOPIC REPLIES FORBES BEST ENTERPRIS E SOFTWARE UPSHOT STORIES 12 G2 CROWD REVIEWS 46 SUPER ADVOCATES TO LEVERAGE 47 TESTIMONIA LS
  14. Year 1 Accomplishments Benchmarking Data Based on Influitive Software Customers with Annual Company Revenue ($1M - $10M) between 100-500 Joined Advocates* 14 *Excludes employee data
  15. Year 1 Accomplishments Upshot 15
  16. YR 2 YR 2 FY18 Advocate Marketing Monthly Performance 16 Q1 Q2 Q3 Q4 Goal M J J A S O N D J F M A Total Diff New Joined Advocates 250 64 6 9 12 12 14 16 133 117 Challenge Completions 6,000 470 229 232 358 248 161 343 2041 3,959 Discussion Contributions 300 27 21 30 11 26 27 41 183 117 Referrals 100 4 0 1 1 1 1 2 10 90 BDALs 24 0 0 0 0 1 2 0 3 21 Customer Reviews 20 11 0 0 4 0 0 1 16 4 Testimonials 30 8 2 7 5 4 0 1 27 3 Employee Reviews 5 0 0 0 0 3 1 0 4 1 Year 2 Objectives – Increase Reviews, Testimonials, Referrals YR 1 YR 1 YR 1
  17. FY18 Advocate Marketing Monthly Performance 17 Q1 Q2 Q3 Q4 Year 2 Objectives – Increase Reviews, Testimonials, Referrals YR 1 YR 1 YR 1 FOR PRINT VERSION YR 2 YR 2 Goal M J J A S O N D J F M A Total Diff New Joined Advocates 250 64 6 9 12 12 14 16 133 117 Challenge Completions 6,000 470 229 232 358 248 161 343 2041 3,959 Discussion Contributions 300 27 21 30 11 26 27 41 183 117 Referrals 100 4 0 1 1 1 1 2 10 90 BDALs 24 0 0 0 0 1 2 0 3 21 Customer Reviews 20 11 0 0 4 0 0 1 16 4 Testimonials 30 8 2 7 5 4 0 1 27 3 Employee Reviews 5 0 0 0 0 3 1 0 4 1
  18. Key Takeaways It’s All About Leverage
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